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  • Posted: Nov 18, 2020
    Deadline: Not specified
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    MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Throug...
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    Account Manager (AM) - Polokwane

    The Role

    • The ideal candidate will be focused on Hunting for new revenue and handover to Farmers. 

    Key Performance Areas: 

    Driving Profitable growth for MTN Business

    • Achieve new business weekly/ monthly and annual sales targets by managing and targeting new business development opportunities for new customer acquisition to MTN.
    • Actively and strategically targeting new business acquisitions
    • Opportunity Management through cold calling, lead generation, trade show and effective account acquisition planning (New Logos, Win-back Logos, etc)
    • Provide input into operational and promotional planning which will ensure revenue growth within an allocated portfolio of accounts.
    • Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
    • Recommend ways to exploit new opportunities to grow the business further
    • Provide input into the fine tuning of processes, systems and support in line with changing work practices.
    • Incentivised to find new business opportunities to increase Incremental Monthly recurring revenues
    • Once they close the deal they hand it over to a Revenue Quota bearing sales person

    Ensuring a culture of Operational Excellence

    Account management

    • Resolve escalated issues or escalate as appropriate.
    • Increase MTN’s Brand presence continuously by increasing MTN influence within the allocated portfolio of accounts.
    • Provide regular feedback on competitive threats to MTN business and advise on product/service enhancement requirements.
    • Prepare reports on account performance as required.
    • Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
    • Recommend ways to exploit new opportunities to grow the business further
    • Provide input into the fine tuning of processes, systems and support in line with changing work practices.

    Focus on providing exceptional Customer Experience

    • Ensure all customer queries are attended to and resolved within agreed SLA’s.
    • Ensure that customer specifications are met and that the customer is satisfied with the end service and/or product.
    • Consider the implications of actions to be taken for the customer / the effect of actions on the customer.
    • Provide advice on the best approach to reach the best results

    Ensuring Appropriate Governance and Quality control Measures

    • Utilize sound practices that comply with best practice, legislation or other regulations / parameters / guidelines.
    • Maintain quality standards that will enhance the customer experience and cost efficiency.
    • Work consistently according to standard operating procedures.
    • Analyse situations and take necessary action to ensure quality is maintained.
    • Seek feedback from clients/ stakeholders and continuously seeks ways of improving on quality and customer service standards.

    Project Management

    • Develop and drive the execution of agreed projects
    • Drive the implementation, tracking, monitoring and compliance of Projects
    • Contract management in line with Procurement Policies
    • Co-ordinate project reporting
    • Ensure effective implementation of the integrated project management model
    • Risk management

    Business Analysis

    • Perform Business Analysis MTN SA Business Analysis in line with the methodology and guidelines
    • Identify ways to fine tune policies, processes and systems in line with changing work practices
    • Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems
    • Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
    • Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance
    • Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
    • Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity
    • Identify and implement innovative ways to use minimum resources to achieve maximum outputs

    Education:

     

    • Minimum of 3-year degree/diploma in Commerce (Financial /Marketing / Communication) or related

    Experience:

    • Minimum of 3 years’ experience in an area of specialisation / ICT
    • Experience working in a medium organization in Account Management as a Hunter is essential, preferably in fast moving industry
    • ICT Experience is preferable

    Should you not hear from us within 14days, please consider your application as unsucceful at this time.

    Method of Application

    Interested and qualified? Go to MTN on www.linkedin.com to apply

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