Account Manager at Dentsu

The purpose of this role is to support the Client Director and Content Strategy Director in delivering influencer marketing services to DENTSU CREATIVE clients and managing the capabilities and team to ensure on-time delivery and excellence in execution. This is a key role in driving collaboration internally and externally with the client and partners.

Job Title:

Account Manager

Job Description:
Strategy and client service

• Facilitating client meetings, liaising with third-party suppliers and circulating accurate minutes and contact reports of all client meetings, clearly mapping agreed way forward and objectives and following up on actions
• Ensuring communication is kept open across client and teams so that all parties are informed
• Taking accurate, thorough briefs from clients and internal stakeholders
• Working closely with editors and editorial teams to ensure that all work is fulfilling client needs

Budgets

• Drawing up detailed cost estimates for current and new business opportunities with clients, ensuring they are signed off in good time and that the paperwork is accurate
• Tracking POs and billing
• Ensuring that all project costs are calculated according to company guidelines and have been approved by relevant parties
• Sending invoices on a monthly basis to client
• Monthly management and reporting of budgets for each account, including keeping a spendtracker of all costs
• Quarterly budget reforecasting for each account
• Keeping the Financial Director updated on any changes to the current annual budgets
• Anticipating future budget challenges and initiating appropriate action to respond rapidly to meet the demands of a changing business environment

People

• Where necessary, coordinate the production process between third-party and freelance suppliers
• Continue to build on existing relationships with clients, making a concerted effort to understand their business needs and to ensure that the team understands these business drivers.

Administration

• With the support of the campaign managers, contract all influencers, ensuring deliverables are scoped, clearly articulated and understood and that all client requirements are considered and documented
• Be responsible for the timeous delivery of all influencer projects, including creating accurate timelines and coordinating internal resources, third-party suppliers and the influencers themselves
• Project manage the workflow and approval processes
• Review plans to drive greater margin and value through innovation and better and different ways of working
• Provide accurate plan details and updates to clients

Minimum Requirements:

• Minimum of four years’ previous experience in account management and/or project management with an agency is essential, preferably with experience working on influencer campaigns.
• Excellent computer literacy and experience with project management software.
• Solid experience in managing budgets
• Experience in digital media and a good understanding of terminology and all major digital platforms
• Excellent written and verbal communication skills.
• Strong client service skills and experience
• Have an appropriate sense of urgency, prioritization, tenacity and attention to detail
• Ability to understand and interpret a client brief and communicate this clearly and consistently to the creative team
• A broad operational range across digital platforms