Account Manager (Ecommerce) - Longmeadow at ACDC Dynamics SA

Description

• The Account Manager is assigned to set group customers where the individual is tasked to maintain and develop business.
• By taking ownership of the accounts, improving ACDC Dynamics interest in the allocated customer base and facilitating the sales process between ACDC Dynamics and the customer.
• Through interactions with the clientele achieve agreed upon targets and implement ACDC Dynamics business initiatives. 
• Find and capitalize on new product opportunities and reach out to prospective Marketplaces to work with ACDC Dynamics. 
• Analyze current marketplace and provide accurate feedback on important market activities and provide sufficient feedback in weekly sales meetings. 
• Executing sales strategies and implementation throughout customer base. 
• Managing employer’s expectations, client relationships and providing these with excellent service and support always. 
• Assist as and when required at management discretion. 
• Required to attend ad hoc training sessions weekly. 
• Quoting and invoicing to customers.  
• Be the primary point of contact for account inquiries, issues, and escalations.  
• Monitor account performance metrics and proactively identify areas for improvement.  
• Work with Internal Sales: E-commerce to ensure that all orders are placed within the adequate turnround time, and repairs/returns are processed to the satisfaction of both the end user and the marketplace it sold from.   
• Work within the agreed conditions and SLAs of each Marketplace.  
• Work with Marketing to get acceptable images for new E-commerce listings.  
• Work alongside marketplaces to drive sales through promotions and specials.  
• Regularly update, send and upload relevant spreadsheets to ensure that the Marketplaces are using the latest stock and pricing data.   
• Optimize product titles, descriptions and specifications and images to ensure they are both accurate and desirable to potential customers.   
• Update pricing on databases Daily / Weekly. 

Requirements

• Grade 12/Matric.
• Tertiary qualification in electrical engineering would be highly advantageous.
• Minimum of 5 years of sales experience within the electrical industry.