Account Manager - MPS (Umhlanga) at First Technology

Job Description
DUTIES AND RESPONSIBILITIES:MPS Account Manager

• The MPS Account Manager is responsible for the implementation and deployment of new MPS customers from contract signature to revenue execution.
• This involves ongoing direct contact and relationship with the customer.
• This individual also supports organizational growth by providing strategic client direction, support of client relationships, implementing contracts according to schedule and ensure that all contract revenues are generated accurately and in a timely manner. Supports the MPS Operations Group with the analysis, design, configuration, testing and maintenance of systems and processes to ensure optimal operational performance. Within MPS Operations the MPS Account Manager will engage in strategic initiatives to develop and implement solutions towards continued automation of client functions and will also be heavily involved with all of the MPS Operations management team to further cross-functional enhancements in day-to-day processes.

CORE FUNCTIONS:

• Build and manage strategic territory and account plans.
• Effectively and aggressively manage all aspects of a complex sales cycle.
• Communicate value propositions to Director and decision makers.
• Establish a qualified pipeline of business and maintain an accurate forecast.
• Utilize Quarterly Business Reviews (QBR) designed to expand revenue.
• Document analysis and fleet output audits utilizing the most effective Data Collection Agent
• Proposal development, contracts, sales orders, implementation, and strategy
• Grow and close business through new customer acquisitions and add-ons to existing customer base.
• Other Responsibilities as assigned by the manager.

MUST HAVE THE ABILITY TO FULFIL BELOW RESPONSIBILITIES:

• Oversees the management of all aspects of the implementation/deployment of a new MPS customer.
• Engages with executive level customer contacts throughout the implementation process and is single point of escalation for any customer issues.
• Leads a team that is accountable for delivering and executing on the terms and conditions of a customer's MPS contract, with a focus on exceeding customer expectations.
• Supervise, train and mentor the Project Managers.
• Management of team performance as well as personal development plans, yearly reviews, etc. Understand the business strategy and can assist in identifying solutions that will improve and enhance the organization's business goals.
• Oversees the Project Managers to ensure timely and accurate management and execution of all client requests during implementation.
• Oversees the management and maintenance of our Data Collection tool for MPS contract clients.
• Responsible for analysing strategic vendor tools that will enhance the overall offering of Staples MPS.
• Ensures a smooth customer transition from sales to account management.
• Responsible for the set-up of all billing and systems for each MPS customer and manage the Implementation and Billing Dashboards to ensure the success factors of each project are met.
• Directs or participates in studies to resolve system or process related issues including organizational, procedural, technical and analytical areas.
• Analyses how the business utilizes applications and reports and identify areas that requires improvements to increase productivity, increase client satisfaction and reduce costs.
• Understand the business strategy and can assist in identifying solutions, launching new products or enhancements to existing platforms that will improve the organization's business goals.