Account Manager (Renewals) at Relx

Key Responsibilities:

• Build and maintain strong, long-lasting relationships with key stakeholders in government accounts.
• Serve as the primary point of contact for all client-related activities, including inquiries, support, and service issues.
• Identify opportunities for account growth by understanding client needs and aligning them with LexisNexis solutions.
• Develop and implement strategies for retaining existing clients and minimizing churn.
• Meet and exceed assigned growth targets and contribute to the overall revenue objectives of the Government Growth & Retention team.
• Negotiate contracts and close agreements to maximize profits while ensuring client satisfaction.
• Stay informed about industry trends, market conditions, and competitive landscape to provide clients with relevant insights and solutions.
• Gather feedback from clients to inform product development and enhancements.
• Work closely with internal teams, including product development, marketing, and customer support, to deliver outstanding service and solutions to clients.
• Share best practices and insights with team members to drive overall team performance.

Qualifications and Experience:

• Bachelor’s degree in business, Marketing, or a related field.
• Minimum of 3-5 years of experience in account management, preferably within the legal, information solutions, or government sector.
• Proven track record of achieving sales targets and building strong client relationships.
• Excellent communication and interpersonal skills.
• Strong negotiation and problem-solving abilities.
• Ability to understand and articulate complex solutions to clients.
• -Highly motivated, results-oriented, and capable of working independently and as part of a team.