Account Manager - Tokai at Cape Herb & Spice

Purpose: The main function of this role is to ensure customer satisfaction and grow existing customer business, ensuring this business is profitable and efficient for CHS while supporting the Key Account Manager for the region. This role gives the candidate an opportunity to learn about the Cape Herb & Spice business and gain experience in export to allow for future career growth.

Key Functional Areas:

• Support for Key Account Manager on Large accounts
• Account manager for select accounts
• Focus across various categories - Spice, Tea, Vanilla, Gifting & Groceries

Responsibilities:

• Order Oversight – Day to day co-ordination of customer orders from PO receipt to delivery, ensuring all customer specific requirements are met.
• Supply all sales and marketing related information to the customer.
• Internal department liaison - Work with other internal departments to ensure OTIF (on time, in full) delivery is achieved and customers’ needs are met in all aspects (Operations, NPD, QA and logistics)
• Sales Analysis - Track sales vs budget. Work with customers to ensure the sales targets are met.
• Margin management and costings
• Customer liaison and relationship building
• Identify sales potential for existing and potential customers
• New Product development: Respond to requests from customers for new items and / or identify opportunities to present customers with new concepts.

Education and Required Knowledge:

• 3 or 4 years (relevant) degree - Business degree advantageous
• 2+ years’ experience in client liaison or business development role
• Must be available for international travel, if required
• Excellence in written and verbal communication
• Excel proficient
• Strong analytical skills
• Project Management skills
• Commercially minded
• Budget-management skills and proficiency

Personal Characteristics:

• Self-starter
• Strong interpersonal skills with leadership potential
• Able to perform in a high pressure, fast paced environment.
• Accuracy and high attention to detail
• Ability to work as part of a team
• Ability to critically evaluate information with potential to take initiative and make decisions accordingly