Vox is a leading telecoms operator, providing voice, data and collaboration services to the southern African market. The Group competes in both the business and consumer sectors and has offices in Johannesburg, Pretoria, Durban, Cape Town and Port Elizabeth as well as in Windhoek, Namibia. Vox, established in 1998, has established itself as one of the major ...
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Ensure there is a relationship forged with every level that play a role in the decision making at the customer site
Identify any possible threats, competitors and consultant influences that may cause the customer to cancel
To consistently meet set net of churn growth targets
Constantly monitor of renewal dates, overflow, quarterly project plan and analysis industry trends, debtors and technical (helpdesk) interaction and involvement to maintain customer service levelsinteraction and involvement to maintain customer service levels
Utilise and incorporate competencies of the services of the “Product Specialist” & “Product Managers” to ensure that the companies required budgets are met.
Foster an atmosphere of self-study with regards to trends in the telecommunications market so as to ensure that the company is viewed as a leader in the Telecommunications industry.
Business management / Marketing diploma
3 – 5 years’ experience in Account Management role in the ICT sector
Knowledge of Telecommunications legislative changes