Account Manager at Vox Telecom

Job description includes but not limited to : -

• Ensure there is a relationship forged with every level that play a role in the decision making at the customer site
• Identify any possible threats, competitors and consultant influences that may cause the customer to cancel
• To consistently meet set net of churn growth targets
• Constantly monitor of renewal dates, overflow, quarterly project plan and analysis industry trends, debtors and technical (helpdesk) interaction and involvement to maintain customer service levelsinteraction and involvement to maintain customer service levels
• Utilise and incorporate competencies of the services of the “Product Specialist” & “Product Managers” to ensure that the companies required budgets are met.
• Foster an atmosphere of self-study with regards to trends in the telecommunications market so as to ensure that the company is viewed as a leader in the Telecommunications industry.

Minimum Requirements

• Grade 12
• Business management / Marketing diploma
• 3 – 5 years’ experience in Account Management role in the ICT sector
• Knowledge of Telecommunications legislative changes