Account Manager at Xero

The Job

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

How you’ll make an impact

Xero is rapidly growing within South Africa and this role is a pivotal position within our sales team in South Africa and provides the opportunity to work alongside our Xero Accounting Partners. You will support, advise and guide our Partners through their first few months within the business and invite them to introductory events, help them onboard their first 5 clients onto the Xero platform and help them to achieve Bronze Partner status.

What you'll do

• Responding to all prospective partner enquiries
• Proactively contacting your partners to offer support and further develop those accounts 
• Managing and responding to all incoming sales tickets from prospective, and existing partners
• Supporting existing and prospective Partners through their Xero Partner Journey from initial  Certification stage.
• Maintaining accurate information relating to sales tickets, inbound & outbound calls in our CRM system (Salesforce) at all times
• Maintaining and updating the CRM system of all practice staff and contact details, including adding new leads
• Continuously develop your knowledge of Xero features and functionality by staying up to date with Xero training and  Webinars

What you'll bring

• Minimum of 2 years experience within Inside Sales or Account Management (essential)
• Small business accounting software experience (desirable)
• Experience in inbound phone and email sales
• Experience with computers and applications software, including the Google suite of applications and CRM database skills required
• Accounting Product knowledge and workings of an Accounting Practice (desirable)
• Previous experience in a SAAS company would be beneficial
• Tertiary education would be highly advantageous
• An interest in the emerging online accounting market
• Ability to build rapport with partners over the phone creating lasting relationships
• Attention to detail and follow-up
• Process driven and ability to take ownership
• Loads of initiative and self motivated
• Outstanding communication skills, both written and verbal
• Passion and desire to make a difference

Why Xero?

At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package plus a range of leave options to suit your well-being. In South Africa, the Xero journey is just beginning but we can already see the potential our software has to offer to the small business community and you will get the opportunity to participate in Xero’s success by being allocated shares via our Long Term Incentive scheme.

Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology too. Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.