Defy Appliances (Pty) Ltd is Southern Africa’s largest manufacturer and distributor of major domestic appliances. The company markets its products under the Defy brand and offers the consumer a full range of kitchen, laundry and small domestic appliances.
Established in 1905, Defy made its debut by manufacturing the first electric stove in South Africa. I...
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We are currently on a search for a call centre service advisor to join the largest manufacturer and distributor of major appliances company in Southern Africa, to be based in Midrand. In this role, the goal is to provide excellent customer service, resolve problems efficiently, and enhance customer satisfaction.
KEY RESPONSIBILITIES:
Liaising telephonically/written with customers and retailers
Solving customer education calls by providing technical product knowledge by performing ‘First-line support’
Ensuring service targets are met – KPI’s
Daily CONTACT and Sales Force system management
Ensuring customer satisfaction rate according to the company standards
Reporting on all outstanding calls
Attending and solving of customer queries via Service Manager, internet and from retail stores
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