Account Manager at ZEISS Group

The role of Account Manager will involve:

• Proactively identifying new sales opportunities, following up on leads and developing relationships with prospective customers within your designated territory.
• Understanding customer needs and presenting relevant products, services and solutions, clearly explaining their features, benefits and value.
• Building strong relationships with existing customers to support satisfaction, account retention and opportunities for further business.
• Working towards personal sales targets and contributing to wider revenue and profitability objectives through focused sales activity and effective negotiation.
• Developing detailed knowledge of the ZEISS portfolio and providing support for OPT devices and related consumables across South Africa.
• Supporting key opinion leaders in cataract surgery and maintaining constructive relationships with customers who have complex consultancy requirements.
• Responding to customer queries, complaints and specific problems, recording feedback and coordinating with colleagues to resolve issues.
• Monitoring market trends, competitor activity and industry developments, using these insights to identify opportunities and inform your sales approach.
• Maintaining accurate records of customer interactions, sales calls, opportunities and pipeline progress using Salesforce and relevant reporting tools.
• Collaborating with sales, marketing, customer service and other departments to implement promotional strategies and provide coordinated customer support.
• Following company policies, procedures and relevant industry regulations in all sales and customer activities.

Your Experience

• A bachelor’s degree in business administration, marketing or a related field.
• Three to five years of professional experience in medical sales.
• Knowledge and experience of working in a theatre environment.
• Excellent knowledge of the regional ophthalmology market and an understanding of customer needs.
• Proficiency in Microsoft Office and Salesforce.
• Excellent communication, negotiation and interpersonal skills, with the ability to explain product value and build lasting customer relationships.
• Strong organisational and time management skills to balance customer visits, follow-ups, sales activity and administration.
• The ability to work independently, take ownership of personal targets and collaborate effectively as part of a team.
• A proactive approach.

It would be desirable if you had:

• Medical sales experience specifically within ophthalmology.
• Previous sales experience in a B2B or B2C environment.