Accounts Receivable Officer II | Call Centre | Centurion at Ampath

Description

• As an Accounts Receivable Officer II in our dynamic Call Centre environment, you are the first point of contact for customers navigating their billing and payment journeys. Your role is pivotal in creating a seamless and empathetic experience—resolving queries with professionalism, facilitating timely payments, and maintaining accurate records. You are not just managing accounts; you are building trust, strengthening relationships, and contributing to a high-performance culture where every interaction reflects our commitment to excellence and care.

Requirements

Role Requirements

• To thrive in this role, you need to have completed Grade 12, with Mathematics or Accounting as a subject. This foundational knowledge supports your ability to manage financial conversations with confidence and clarity, ensuring accuracy in every customer interaction. You bring at least two years of experience in a fast-paced Accounts Receivable environment, where you have honed your ability to manage financial processes under pressure. A year’s exposure to the healthcare industry equips you with the sensitivity and understanding needed in this sector, while your one-year experience handling high volumes of inbound calls in a call centre environment ensures you are ready to engage with empathy, efficiency, and professionalism.

Skills Requirements

• Success in this role calls for a unique blend of technical proficiency and people-centric communication. You are confident using a range of digital tools—from advanced MS Office applications to shared platforms like OneDrive—enabling you to collaborate and communicate effectively. Your verbal communication skills are exceptional, allowing you to explain complex information in a clear, reassuring manner. You are fluent in both English and Afrikaans, and your active listening, empathy, and negotiation skills help you connect with customers and resolve issues with care. You are assertive yet respectful, organised under pressure, and maintain confidentiality at all times. With a typing speed of 45 words per minute, you are efficient and accurate in your documentation.

Role Impact

• In this role, you are not just answering calls—you are shaping the customer experience and driving financial health for the organisation. By managing a high volume of inbound and outbound calls, you identify customer needs, resolve queries, and ensure accurate account reconciliations. Your attention to detail supports precise record-keeping and insightful reporting, while your professionalism enhances client relationships and upholds the Medipath brand. You are empowered to take ownership of your performance, supported by leadership that values accountability and growth. Your contributions directly support our talent strategy, helping us build a future-ready workforce and a culture where people thrive.