Acquisition Manager: RRB -Paarl at Nedbank

Job Purpose

To acquire primary clients within the identified segment to generate gross operating income so that the bank can achieve its revenue, profitability, and market share objectives.

Job Responsibilities

• Acquire new primary accounts by sourcing appropriate leads, drawing up contact plan and consistently following through on the lan/programme.  Generate gross operating income by providing competitive rates to clients within Nedbank standards, pricing using Nedbank systems to ensure required returns and according to risks when applying for a lending facility.
• Maximise profitability of client by matching as many products as meets his/her needs.
• Ensure that client is fully banked by cross selling and servicing to meet all identified client needs.
• Retain client by ensuring that all his banking needs are met by Nedbank.
• Source appropriate leads by building relationships, using networks, collaborating with other divisions, obtaining referrals, and conducting appropriate marketing activities to target potential customers.
• Conduct needs analysis with client and match products and services to their needs by following Nedbank processes and complying with FAIS requirements.
• Provide accurate advice to meet client needs by maintaining knowledge, upskilling, reading widely, attending courses and being knowledgeable
• Meet client needs by providing feedback on progress, responding to requests with appropriate information/advice at all reasonable times, within turnaround times, and by managing expectations.
• Ensure that clients can use products and services by providing/organising training and demonstrations to clients.
• Build relationships with internal stakeholders and suppliers by meeting all standards and service level agreements.
• Collaborate with other departments by informing them of your role, sharing knowledge and making recommendations, referring leads, and working with team to secure new accounts.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced, and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g., staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies, and systems.

Minimum Experience Level

• 2 years in a sales position responsible for and successful in acquiring new accounts and/or cross selling into existing accounts, in a financial services environment.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Degree or Diploma (NQF level 5 or 6) in a financial or marketing field, FAIS Regulatory Examination 1 qualifications.

Type of Exposure

• Working with a group to identify alternative solutions to a problem.
• Managing customer expectations
• Interacting with diverse people
• Sharing information in different ways to increase stakeholders understanding.
• Working in a fast-paced and changing environment
• Working in a team
• Working with spread sheets
• Sales in a banking environment in a relevant banking field (e.g., business; retail)
• Acquired new business (preferred)
• Communicating internally and external
• Driver’s licence and own transport

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Business principles
• Data analysis
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Product Knowledge
• Networking
• Credit management principles and requirements
• Professionalism in behaviour and personal presentation

Behavioural Competencies

• Adaptability
• Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
• Applied Learning
• Assimilating and applying new job-related information in a timely manner.
• Driving for results
• Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.

High-Impact Communication

• Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations; communicating in a focused and compelling way that drives others’ thoughts and actions.

Managing Work

• Effectively managing one’s time and resources to ensure that work is completed efficiently.

Sales Disposition

• Demonstrating the traits, inclinations, and outlooks that characterize successful salespersons; exhibiting behavioural styles that facilitate adaptation to the demands of the sales role.

Sales Negotiation

• Effectively exploring alternatives and positions to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment.

Closing Date: 19th, March 2022