Career Opportunities at Nedbank -(24 Positions)

Job Purpose
To monitor and provide oversight on the adherence to compliance practices in client facing clusters to ensure compliance risks are managed and reported across Nedbank.

Job Responsibilities

• Conducting of high-risk client reviews identified through adverse media, reputational risk matters and internal requests from business clusters and subsidiaries which will then be presented at the Group Reputational Risk Committee meetings.
• Conducting ad hoc due diligence reviews originating from the various business clusters and subsidiaries.
• Conducting of adverse media screening for the entire Nedbank Group, informing business clusters, generating reports to business clusters and managing feedback received, as well as reporting on the screening conducted and management information identified. 
• Drafting of the Roles and Responsibilities in relation to Brand and Reputational Risk Management for the Nedbank Group and the socialising thereof to key stakeholders.
• Annual updating and refreshing of the Reputational Risk Policy, the approval thereof and the distribution to all relevant stakeholders.
• Drafting of a new Reputational Risk Framework, the approval thereof and the updating and refreshing thereof on an annual basis, and the socialising thereof to key stakeholders.
• Completion of the Risk Appetite Action Plan (“RAAP”), Reputational Risk Appetite Statement and the reputational risk algorithm.
• Obtaining and analysing of Management Information regarding Reputational Risk and the constructing of a quarterly Reputational Risk Management Information Report.
• Providing reviews on reputational risk matters and drafting reports to be distributed to clusters and for inclusion in the Reputational Risk Committee meetings.
• Implementation of management actions regarding audit findings, managing the outcomes and reviews conducted, and ensuring that independent assurance is completed on the identified findings.
• Automation of the Reputational Risk Management function.
• Drafting reports as an output of the adverse media screening and high risk client reviews conducted.
• Providing input into and preparing multiple committee reporting packs for AML, CFT and Sanctions, Responsible for all inspections across the Nedbank Group, including any findings that might arise from regulatory inspections, including the tracking of findings and the reporting thereof
• Constructing of all regulator communications regarding AML, CFT and Sanctions and Exchange Control.
• Provide advice, guidance and oversight to internal stakeholders.
• Establish and manage stakeholder relationships with other business clusters and functions, including Group Compliance and Group Strategic Communications

Minimum Experience Level

• 6 -10 years’ experience in risk management of which 5 years in a compliance related role

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Post Graduate Diploma: Risk Management , Advanced Diplomas/National 1st Degrees

Essential Certifications/Preferred Certifications

• Compliance Institute of South Africa (CISA) - preferred, not essential

Type of Exposure

• Analysing situations or data that require an in depth evaluation of multiple factors
• Drafting reports
• Influencing stakeholders to obtain buy-in for concepts and ideas
• Comparing two or more sets of information Working with a group to identify alternative solutions to a problem
• Consolidating data from various sources and identify/interpret trends
• Identifying and interpreting regulatory risk trends
• Managing stakeholder expectations
• Monitoring adherence and compliance
• Working across all risk categories
• Presenting to senior leaders
• Technical / Professional Knowledge
• Change management
• Cluster specific operations
• Compliance reporting
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Reputational risk management
• Risk management process and frameworks
• Stakeholder management
• Codes of Good Governance

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Job Purpose
Support the formulation of marketing strategy and the annual marketing plan and manage and effect the implementation of the marketing plan with the objective of influencing targeted consumers or businesses to choose Nedbanks products and services and to achieve specific measurable business and marketing objectives.

Job Responsibilities

• Manage allocated budgets in line with implementation plans by keeping a running budget indicating actuals vs budget and reporting on budgetary position including rationale for deviations.
• Understand financial principles including costs as it impacts the ability to formulate and execute relevant marketing plans/interventions/campaigns.
• Interrogate and managing costs of suppliers in terms of industry norms and deliverables against campaign briefs to ensure value delivery from suppliers.
• Provide content in support of the development of the marketing strategy for the Business Unit.
• Understand Divisional/Business Unit objectives to ensure relevant implementation of plans.
• Provide input on campaigns and activities for relevant marketing reports.
• Coordinate tasks, resources and internal and external stakeholders to ensure the relevant, timeous implementation of the initiatives and campaigns per the signed off marketing plan.
• Provide input into and influence the Client Value Proposition (CVP) and product and service development to ensure relevance based on understanding of the target market.
• Ensure relevant and impactful marketing and communications tactics and implementation.
• Identify and engage with all relevant stakeholders across Business Unit to ensure robust implementation of marketing initiatives.
• Build and maintain collaborative relationships with identified key stakeholders to deliver on business results.
• Support the achievement of the business strategy, objectives and values.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Seek opportunities for and obtain buy-in for developing working process enhancements and/or efficiencies that will improve the impact and effectiveness of your role.

People Specification
Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor of Arts: Marketing , Bachelor of Commerce: Marketing

Essential Certifications

• Marketing Association of South Africa (MASA)

Type of Exposure

• Strategic thinking skills - the ability to think beyond the immediate and tactical.
• Understanding of market strategy principles incl. market segmentation; target markets; positioning principles; branding principles; media & channel planning; social & digital platforms
• Marketing Mix Optimisation skills - the ability to understand and apply all the elements of the marketing mix to successfully impact the marketing of a product or service
• Ability to understand and apply knowledge of customer insights; CVP frameworks and products and services features & benefits to ensure effective marketing campaigns
• Analytical skills - ability to process information/insights resulting in plans/interventions/campaigns that are effective
• Creative evaluation skills - ability to judge creativity in the context of briefs; effective business solutions; & marketplace impact and dynamics
• Influencing stakeholders to obtain buy-in for concepts and ideas
• Sharing information in different ways to increase stakeholders understanding.
• Brainstorming ways of improving a product or situation
• Working with a group to identify alternative solutions to a problem.
• Interacting with diverse people
• Building and maintaining effective relationships with internal and external stakeholders

Minimum Experience Level

• 5 years experience as  marketing coordinator or in a junior marketing position. 

Technical / Professional Knowledge

• Accounting principles
• Communication Strategies
• Governance, Risk and Controls
• Decision-making process
• Company/Division/Cluster/Business Unit specific business knowledge
• Understanding of branding & brand building principles and techniques as drivers of marketing strateg
• Writing of briefs and verbal articulation thereof to internal and external stakeholders
• Development and implementaion of marketing plans in support of the marketing and business strategies

Behavioural Competencies

• Building Partnerships
• Communication
• Customer Focus
• Decision Making
• Initiating Action
• Innovation
• Work Standards
• Quality Orientation

Closing Date: 17th, March 2022

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Job Purpose
To acquire and deliver banking solutions to the high value client segment (i.e. SBS; Professional/ Financially affluent); by providing great client experiences and understanding client business and household banking needs.

Job Responsibilities

• To acquire and deliver banking solutions to the high value client segment (i.e. SBS; Professional/ Financially affluent); by providing great client experiences and understanding client business and household banking needs.  Deliver on all targeted products and services as measured through the relevant client management systems and the contribution statement.
• Improve client service through delivering relevant products and services according to client needs.
• Maintain and build a portfolio of high value, and complex clients.
• Unearth client sales / solution opportunities and execute on these opportunities.
• Undertake thorough needs analysis across all clients spheres of financial influence and ensure clients are entrenched into Nedbank.
• Respond within agreed timelines to tasks and responsibilities deployed onto the relevant systems. 
• Build and maintain effective professional relationships with high value profile clients through contact management.
• Deliver banking solutions that meet client needs.
• Understand client's business, personal and household needs.
• Build sound and sustainable client relationships and instil trust among clients that Nedbank is best placed to manage the complexity of their business / personal and household requirements.
• Proactively engage clients in a manner that is relevant to their specific circumstances.
• Collaborate with specialists in client engagements to cross sell and create value based solutions. 
• Ensure work is completed to agreed principles, process and procedures; progress reviewed and corrective action taken where necessary.
• Comply with risk standards, policies and procedures through training and development as required by group compliance framework.
• Facilitate clients compliance correctness in line with Nedbank internal and regulatory standards.                  Identify and resolve any work related obstacles and problems and escalate to senior management.
• Contribute to the improvement of policies, procedures, standards and processes by applying own experience and insights where applicable.
• Understand the bank's risk and credit policy and manage client expectations accordingly.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Comply with internal standard procedures to facilitate the execution of client requirements. 
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction. 
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Minimum Experience Level

• Minimum 5 years in a banking environment (2 of which as a relationship banker).

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Degree in Business / Finance / Marketing  (e.g. B.Comm, Certified Associate of the Institute of Bankers ), FAIS full Qualification

Type of Exposure

• Sales in a banking environment in a relevant banking field (e.g. business; retail)
• Building and maintaining effective relationships externally and internally
• Analysing and interpreting quantitative and qualitative data
• Influencing stakeholders to obtain buy-in for concepts and ideas.
• Communicating complex information orally and in writing
• Challenging the status quo with a view to improving the environment or people's understanding
• Identifying trends
• Conducting a needs analysis
• Writing business proposals
• Providing professional advice/opinion

Technical / Professional Knowledge

• Microsoft Office
• Interpersonal Skills/ Client Relationship
• Business writing
• Business terms and definitions
• Relevant regulatory knowledge
• Data analysis
• Business Acumen
• Decision-making process
• Principles of financial management
• Governance, Risk and Controls

Behavioural Competencies

• Building Networks
• Building Trusting Relationships
• Business Acumen
• Driving for Results
• Global Perspective
• Portfolio Management
• Sustaining Customer Satisfaction
• Targeting Sales Opportunities

Closing Date: 18th, March 2022

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Job Purpose

To acquire primary clients within the identified segment to generate gross operating income so that the bank can achieve its revenue, profitability, and market share objectives.

Job Responsibilities

• Acquire new primary accounts by sourcing appropriate leads, drawing up contact plan and consistently following through on the lan/programme.  Generate gross operating income by providing competitive rates to clients within Nedbank standards, pricing using Nedbank systems to ensure required returns and according to risks when applying for a lending facility.
• Maximise profitability of client by matching as many products as meets his/her needs.
• Ensure that client is fully banked by cross selling and servicing to meet all identified client needs.
• Retain client by ensuring that all his banking needs are met by Nedbank.
• Source appropriate leads by building relationships, using networks, collaborating with other divisions, obtaining referrals, and conducting appropriate marketing activities to target potential customers.
• Conduct needs analysis with client and match products and services to their needs by following Nedbank processes and complying with FAIS requirements.
• Provide accurate advice to meet client needs by maintaining knowledge, upskilling, reading widely, attending courses and being knowledgeable
• Meet client needs by providing feedback on progress, responding to requests with appropriate information/advice at all reasonable times, within turnaround times, and by managing expectations.
• Ensure that clients can use products and services by providing/organising training and demonstrations to clients.
• Build relationships with internal stakeholders and suppliers by meeting all standards and service level agreements.
• Collaborate with other departments by informing them of your role, sharing knowledge and making recommendations, referring leads, and working with team to secure new accounts.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced, and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g., staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies, and systems.

Minimum Experience Level

• 2 years in a sales position responsible for and successful in acquiring new accounts and/or cross selling into existing accounts, in a financial services environment.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Degree or Diploma (NQF level 5 or 6) in a financial or marketing field, FAIS Regulatory Examination 1 qualifications.

Type of Exposure

• Working with a group to identify alternative solutions to a problem.
• Managing customer expectations
• Interacting with diverse people
• Sharing information in different ways to increase stakeholders understanding.
• Working in a fast-paced and changing environment
• Working in a team
• Working with spread sheets
• Sales in a banking environment in a relevant banking field (e.g., business; retail)
• Acquired new business (preferred)
• Communicating internally and external
• Driver’s licence and own transport

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Business principles
• Data analysis
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Product Knowledge
• Networking
• Credit management principles and requirements
• Professionalism in behaviour and personal presentation

Behavioural Competencies

• Adaptability
• Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
• Applied Learning
• Assimilating and applying new job-related information in a timely manner.
• Driving for results
• Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.

High-Impact Communication

• Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations; communicating in a focused and compelling way that drives others’ thoughts and actions.

Managing Work

• Effectively managing one’s time and resources to ensure that work is completed efficiently.

Sales Disposition

• Demonstrating the traits, inclinations, and outlooks that characterize successful salespersons; exhibiting behavioural styles that facilitate adaptation to the demands of the sales role.

Sales Negotiation

• Effectively exploring alternatives and positions to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment.

Closing Date: 19th, March 2022

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Job Purpose
To administer deceased estates and to add value to the business by referring sales leads to the rest of Nedbank Group so as to create holisitic value proposition for our clients

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Ensure that all estates assets are insured against loss.
• Draft a cash reconciliation statement which is checked for correctness by management before any cash distribution.
• Update stats and have monthly meetings with Management to identify possible risks.
• Get equity mandates from the heirs before liquidating any assets.
• Explain the deceased estates administration process to the heirs and manage their expectations; by regular and ongoing communication.
• Engage our internal clients (NFP; PFA) by keeping up to date with regular progress report.
• Responding to client queries and complaints within 48 hours.
• Escalating complaints to Management.
• Foster professional relationships with beneficiaries; intermediaries and others.
• Finalise estates within 12-months to ensure client satisfaction Generate revenue by taking executor's fees.
• Finalise estates within the shortest possible time to maximise profits by making use of statistics progress report.
• Receive all relevant documents from the heirs and send them to the relevant authorities for processing.
• Take control of the deceased assets and ensuring that thery are allocated to the lawful heirs.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge and sharing knowledge with team.

People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Post Graduate Diploma: Financial Planning.

Type of Exposure

• Working with a group to identify alternative solutions to work situations.
• Sharing information in different ways to increase stakeholders understanding
• Building and maintaining effective cross-functional relationships with internal and external stakeholders
• Comparing two or more sets of information
• Interacting with diverse people.
• Interacting with external clients
• Tracking cost against a budget
• Working in a fast-paced and changing environment
• Working in a team
• Working with spreadsheets

Minimum Experience Level

• 3-5years in legal / banking environment

Technical / Professional Knowledge

• Microsoft Office
• Administrative procedures and systems
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Banking knowledge
• Banking procedures
• Cluster Specific Operational Knowledge
• Business principles
• Business terms and definitions
• Governance, Risk and Controls

Behavioural Competencies

• Customer Focus
• Work Standards
• Collaborating
• Communication
• Managing Work
• Building Partnerships

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Job Purpose
To assist estate administrator by supporting the administration process of an estate and doing office administrationin order to enable the achievement of financial targets as per business strategy.

Job Responsibilities

• Build and maintain relationships with external stakeholders by providing the necessary information.
• Complete documentation required for the estate administration to clients' needs.
• Meet turn-around times by building and maintaining relationships with internal stakeholders through sharing information and giving and receiving feedback.
• Complete allocated tasks by prioritizing tasks and adhering to set timeframes.
• Utilise resources within target levels by limiting stationary use and personal telephone/internet use.
• Complete daily tasks by complying to policies; processes and relevant legislation.
• Mitigate risk by reporting deviations from policies; procedures and standards.
• Manage work obstacles by seeking solutions; taking corrective action and escalating when required.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate social responsibility initiatives for the achievement of business strategy.
• Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools; policies and procedures to add value to Nedbank.
• Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools; policies and procedures.
• Contribute towards achievement of financial targets by delivering tasks within the set turn-around times.
• Limit office errors by complying to legislative requirements and instructions.
• Reduce rework by completing work according to standards and instructions.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
• Ensure that own contribution and participation contributes to the achievement of team goals.
• Create and manage own career through guidance and support of management; department and colleagues.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure knowledge management; continuity and team success through constructive participation in a diverse team and sharing knowledge with team.

People Specification
Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Legal Estate Administration Diploma.

Essential Certifications

• Fiduciary Institute of South Africa (FISA)

Type of Exposure

• Working with a group to come up with alternative solutions to a problem
• Capturing data
• Completing various administrative and secretarial duties (e.g.; answering phones; making copies; filing)
• Checking accuracy of reports and rec
• Communicating internally
• Drafting reports

Minimum Experience Level

• 1-2 years experience in Financial andor Fiduciary Industry

Technical / Professional Knowledge

• Microsoft Office
• Administrative procedures and systems
• Data analysis
• Business writing
• Relevant regulatory knowledge

Behavioural Competencies

• Building Customer Loyalty
• Work Standards
• Collaborating
• Technical/Professional Knowledge and Skills
• Managing Work
• Continuous Learning

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Job Purpose
To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained.

Job Responsibilities

• Adhere to the daily schedule to ensure that targets are met by following the work plan.
• Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
• Escalate all unresolved queries to management by logging the case on the system.
• Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.
• Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Understand the nature of the client's query by reiterating the key points raised by the client.
• Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.

Minimum Experience Level

• 2 years motor insurance experience

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Certifications

• Short Term Insurance 
• RE5 Qualification 

Type of Exposure

• Working with a group and individually to identify alternative solutions to a problem
• Checking accuracy of reports and rec
• Building and maintaining effective relationships with diverse internal and external stakeholders
• Sharing information in different ways to increase internal stakeholders understanding
• Managing customer expectations
• Comparing two or more sets of information
• Interacting with diverse people
• Interacting with external clients
• Working in a fast-paced and changing environment
• Working in a team

Technical / Professional Knowledge

• Administrative procedures and systems
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Banking knowledge
• Banking procedures
• Cluster Specific Operational Knowledge
• Business principles
• Business terms and definitions
• Governance, Risk and Controls

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Job Purpose
Nedbank is looking for an experienced Online Marketing Manager to enhance, maintain and update our online properties ensuring content is well-structured, accessible and meets the needs of our audience. The incumbent must be able to create, optimise and update online content across the group’s owned channels. He/ She must have a deep understanding of CMS’, SEO implementation, as well as campaign measurement and reporting skills to provide the team and internal stakeholders with actionable insights. The ideal candidate will have a passion for digital innovation and how this can improve upon the Customer Experience. The Online Marketing Manager must be able to identify and report on bugs, conduct regular site audits and provide recommendations to enhance our online properties. This position reports into the Senior Group Web Manager.

Job Responsibilities

• Develop, Manage and Execute the Enterprise wide SEO and Web SOV Strategies 
• Develop and implement online marketing strategies to generate brand awareness, improve product sales, ROI and generate optimal website traffic
• Edit and publish content on all Nedbank online digital channels via a CMS
• Web development in appropriate languages HTML, CSS etc. when required
• Conceptualisation, improvement and implementation of UX journeys and UIs to optimise campaign effectiveness 
• Conduct content audits, identify gaps and redundancies within the website 
• Ensure content is aligned to SEO best practice
• Provide best practice principles and advisory services to business stakeholders 
• Write and edit copy for web when required
• Utilise analytics to track the effectiveness of all website content
• Analyse customer behaviour for site traffic, page performance and conversions 
• Implementation of tagging on relevant pages
• Optimise key online sales funnels and campaigns 
• Create weekly/monthly/quarterly reports providing insights and recommendations to improve online presence 
• Optimise loading speed and online channel capacity 
• Manage various internal and external digital sources to enhance UX and Optimised Content strategies 
• Keeping up to date with recent technological and software developments
• Monitor competitor activities to identify industry relevant practices ensure Nedbank is at the forefront
• Provide support, guidance and knowledge share amongst peers 
• Working as part of a multidisciplinary team

People Specification
Essential Qualifications - NQF Level

• Diploma
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor of Arts: Marketing, Bachelor of Commerce: Marketing

Minimum Experience Level

• Degree in Marketing, Communications or related field
• At least 3 to 5 years’ experience in publishing content and maintaining websites
• Experience in writing copy for web
• Experience in HTML & CSS
• Strong knowledge of Adobe Analytics and AEM
• Strong SEO knowledge    
• High level of attention to detail
• Communication skills
• Strong organisation skills and able to adapt in a fast-paced environment
• Requirement to work additional hours when needed

Technical / Professional Knowledge

• Highly organised, with the ability to work on multiple projects at once 
• Proven experience on various CMS’
• Logical and Analytical, able to spot gaps and repetition in content
• Strong understanding of HTML, CSS etc 
• Strong attention to detail with the ability to work under tight deadlines
• An ability to work independently and within a team 
• An understanding of the production process for digital platforms

Behavioural Competencies

• Building Partnerships
• Communication
• Customer Focus
• Decision Making
• Initiating Action
• Innovation
• Work Standards
• Quality Orientation

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Job Purpose
To market, sell, and cross-sell Nedbank products, In-Branch, to meet the needs of Retail Business Banking (RBB) clients; to retain and grow client base; to achieve and meet business objectives through identifying and fulfilling client financial needs and to provide consistent excellent client service.

Job Responsibilities

• Deliver and achieve all in-branch daily, weekly and monthly sales opportunities by following business unit sales strategy.
• Finalise client transactions by ensuring client signature for final product accepted.
• Improve performance based on management guidance and feedback.
• Obtain referrals from existing clients and in branch staff through collaboration.
• Market financial products to new and existing clients and stakeholders through the identification of client needs and by matching product to the need.
• Assist and collaborate with segment colleagues (i.e. Relationship- and Business Banking) with activations to ensure new business opportunities are fulfilled.
• Build relationships with clients and stakeholders through regular contact and by being available and getting to know them (i.e. I know you strategy).
• Resolve client queries by following business procedure and keeping client informed.
• Educate clients on the product offering by presenting them with the relevant information.
• Maintain client relationships through world class service standards by listening and attending to client needs, keeping them in the loop and making things happen for them.
• Develop effective partnerships with clients by listening to client needs, asking questions and demonstrating an understanding of the client's business & industry.
• Address client needs by identifying effective financial solutions, using product knowledge, providing the client with proactive solutions.
• Act as client's banking partner by taking responsibility for providing regular feedback.
• Ensure retention of clients full banking relationship through client service and client contact.
• Plan and implement effective prospecting activities by identifying and responding to business opportunities.
• Meet requirements of product applications by providing all required documentation.
• Ensure all client details are correct by capturing details correctly at application stage.
• Schedule work according to action plan from manager in order to meet business objectives.
• Complete verification procedure for all applications by following business unit requirements.
• Enable managerial sales consolidation by reporting daily sales statistics.
• Improve the quality of work by using the managerial recommendations.
• Ensure effective administration and controls in branch portfolio by checking securities and complying with FICA & FAIS requirements.
• Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.
• Ensure technical, company standards and practices are met by vetting the accuracy and quality of applications and security documentation within sales  portfolio.
• Deliver agreed results through input to client financial analysis, making recommendations to credit, monitoring that security documentation are completed and returned to admin team and by confirming Bank queries and Bank Codes.
• Support the achievement of the  business strategy, objectives and values.
• Stay abreast of developments in field of expertise.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes, models and systems though agile thinking.  

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Sales or Marketing Certificate or Bcomm Marketing or Commerce

Minimum Experience Level

• 3 year Retail Banking experience of which 1-2 years experience at Sales Consultant level. Exposure to Small Business Services clients.

Type of Exposure

• Working with a group to identify alternative solutions to a problem
• Managing conflict situations
• Communicating internally
• Sharing information in different ways to increase stakeholders understanding
• Building and maintaining effective cross-functional relationships with internal and external stakeholders
• Managing customer expectations
• Interacting with diverse people
• Interacting with external clients
• Working in a fast-paced and changing environment
• Working in a team

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Business principles
• Business terms and definitions
• Governance, Risk and Controls
• Microsoft Office
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Cluster Specific Operational Knowledge

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Purpose
The Youth Employment Service (YES) initiative is aimed at helping our youth get much-needed work experience. A leading participant in this initiative, Nedbank recognises the crucial role our youth plays in shaping the economy and the country. Six million young South Africans are unemployed and so unable to contribute to our economy, build incomes and invest. 

To do our part, we are looking for individuals with a can-do attitude and a strong desire to succeed and who are hardworking and enthusiastic to join our initiative. We will give preference to applicants living in the Umhlanga, applicants with no previous work experience and who have not worked in the 12 months leading up to the date of the application, and applicants from underrepresented groups. If you meet these and the other requirements below, we’d love to hear from you.

What you'll do
If your application is successful, you will have the opportunity to fulfil a range of roles in Nedbank. In general your role will be to delight our existing and potential clients by providing an amazing service experience and reasons for them to make Nedbank their bank of choice for all their banking needs.

You will need to do the following:

• Fulfil either a sales or service role in the Nedbank Contact Centre and look for opportunities to promote Nedbank products.
• Engage with clients through various mediums like email, phone and SMS.
• Show passion and drive when interacting with our clients to show them that Nedbank values, as well as live the Nedbank values (integrity, respect, accountability, people-centred and client-driven).
• Help the team be effective by delivering on your duties.
• Help manage knowledge and ensure continuity and team success by participating, contributing and sharing knowledge with the team.

Minimum requirements
You must: 

• be 18 to 29 years old;
• have a matric (Grade 12 National Senior Certificate), with Mathematics as a subject
• be passionate about client service or sales; and
• be able and willing to work eight-hour shifts on workdays as well as, if needed, weekends and public holidays.

Technical or professional skills

• You can speak and write in English reasonably well. (Being able to communicate effectively in any other South African languages will be an advantage.)
• You have basic computer knowledge.

Closing Date: 18th, March 2022

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Job Purpose
To lead and manage the unit/s by ensuring relevant processes are administered and meet business requirements.

Job Responsibilities

• Manage and control the usage of Customer Foreign Currency accounts to ensure compliance with the SARB Rules and regulations
• Ensure all transactions comply with the SARB Currency and Exchanges Manual for Authorised Dealers.
• Manage and control Import and Export Letters of Credit in line with the UCP600 2007, ISBP and that reimbursements are subject to ICC URR725 latest version
• Minimise operational costs by managing cost effectively within budget.
• Reduce revenue leakage by optimising revenue collection processes.
• Obtain and provide feedback by meeting with internal and external stakeholders.
• Create a culture of continuous improvement by identifying opportunities and/or implementing enhancements to processes, procedures and/or systems.
• Optimise productivity by implementing capacity management principles.
• Manage performance of staff
• Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Advanced Diplomas/National 1st Degrees

Type of Exposure

• Implementing a strategic plan
• Working with clients to solve client problems
• Investigating and reviewing processes to improve client satisfaction
• Conducting root cause analysis
• Analysing situations or data that requires an in depth evaluation of multiple factors
• Developing ways to minimize risks
• Managing conflict situations
• Identifying trends
• Conducting gap analysis
• Providing expert advice/opinion

Minimum Experience Level

• 4 - 6 Years’ Supervisory experience in a foreign exchange CFC accounts, Forward Exchange Contracts and Trade transactions relating to Import and Export Letters of Credit and Foreign Bills for Collection Inward and Outwards.

Technical / Professional Knowledge

• Banking knowledge
• Business Acumen
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Decision-making process

Behavioural Competencies

• Building Partnerships
• Earning Trust
• Coaching
• Collaborating
• Decision Making
• Work Standards
• Leadership Disposition
• Planning and Organizing

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Job Purpose
To support business objectives by managing fulfilment of requests from clients and staff in order to achieve business results with effective level of client satisfaction and risk management

Job Responsibilities

• Performance Management of all staff
• Effective capacity management and succession planning
• Effective development of all staff
• Ensure all staff adhere to Nedbank Risk and Compliance Policies.
• Ensure all Nedbank policies and procedures are adhered to by all staff at all times.
• Ensure a clean audit by SARB, Nedbank Internal Auditors, Compliance and Risk in areas of responsibility.
• Ensure all staff are aware of and adhere to all laid down processes pertaining to client, product and business specification.
• Sound knowledge and interpretation of SWIFT rules required.
• In Depth knowledge and interpretation of the South African Reserve Bank Exchange Control Rulings, Currency and Exchanges Manual for Authorised Dealers is a requirement.
• Analyse monthly General Ledger, ABC Costing numbers and AJTP to ensure that all data and costs are correct within area of responsibility.
• Collate and Report data on a monthly basis, and provide comment on variances as and when required.
• Stay customer focused without compromising risk controls.
• Effective collaboration with key stakeholders (internal and external).

Minimum Experience Level

• 7 years in fnancial markets and 3 years in a managerial role.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Relevant Degree or National Diploma or relevant experience

Type of Exposure

• Developing succession plans
• Building a community of leaders
• Conducting benchmarking and analysis to investigate improvement opportunities
• Identifying/selecting talent
• Networking and building relationships
• Developing a stakeholder management grid for the business
• Establishing and maintaining collaborative relationships with peers / managers
• Managing a department or area
• Making financial decisions

Technical / Professional Knowledge

• Strategic planning
• Budgeting
• Financial Accounting Principles
• Performance management
• Business administration and management
• Business principles
• Business terms and definitions
• Communication Strategies
• Staff resource planning
• Operations planning
• Employee training/development
• Diversity management
• Relevant Nedbank product knowledge
• Relevant regulatory knowledge
• Governance, Risk and Controls
• Change management
• Principles of project management
• Business writing skills
• Management information and reporting principles, tools and mechanisms
• Service level agreements
• Consumer behaviour
• Client Service Management
• Client service principles
• Organisational systems

Behavioural Competencies

• Building Partnerships
• Planning and Organizing
• Building talent
• Delegation and Empowerment
• Coaching
• Leading Change

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Job Purpose
The Content Manager is responsible for driving a successful content marketing strategy that includes: content planning, messaging and branding, content creation, curation, and delivery. This includes driving content across multiple platforms and formats to drive awareness, engagement, leads, retention and positive customer behavior. This individual is an expert in all things related to content and channel optimization, storytelling, segmentation and localization, analytics and meaningful measurement. This role will stimulate innovative thinking and provide clear strategies across all mediums within the overall digital marketing strategy.

Job Responsibilities
Manage allocated budgets in line with implementation plans by keeping a running budget indicating actuals vs budget and reporting on budgetary position including rationale for deviations. Understand financial principles including costs as it impacts the ability to formulate and execute relevant marketing plans/interventions/campaigns.
Interrogate and managing costs of suppliers in terms of industry norms and deliverables against campaign briefs to ensure value delivery from suppliers.
Provide content in support of the development of the marketing strategy for the Business Unit.
Understand Divisional/Business Unit objectives to ensure relevant implementation of plans.

• Provide input on campaigns and activities for relevant marketing reports. Coordinate tasks, resources and internal and external stakeholders to ensure the relevant, timeous implementation of the initiatives and campaigns per the signed off marketing plan.
• Provide input into and influence the Client Value Proposition (CVP) and product and service development to ensure relevance based on understanding of the target market.
• Ensure relevant and impactful marketing and communications tactics and implementation. Identify and engage with all relevant stakeholders across Business Unit to ensure robust implementation of marketing initiatives.
• Build and maintain collaborative relationships with identified key stakeholders to deliver on business results.
• Support the achievement of the business strategy, objectives and values. Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe. Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Seek opportunities for and obtain buy-in for developing working process enhancements and/or efficiencies that will improve the impact and effectiveness of your role.
• Support the 'Nedbank Way' to ensure relevant marketing plans, briefs and execution that build the Nedbank brand.
• Contribute to a culture of transformation goals by "living" the brand and values and being an active and collaborative team player.
• Participate in and support CSI for the achievement of group vision and business.
• Seek and advocate opportunities for relevant innovation. Communicate briefs that provide the required insight and direction to guide solutions to the specific marketing and communications objectives, aligned to business objectives.
• Critically evaluate proposals and creative solutions from agencies.
• Manage the agency through debriefs, facilitating approvals and post-approval delivery of the defined initiatives/campaigns.
• Comply with governance requirements to minimise risk to all stakeholders. Measure marketing campaigns through the application of relevant measurement and tracking tools.

People Specification

Essential Qualifications - NQF Level

• Diploma
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Tertiary Education majoring in Journalism/Copy Writing/Communications/Marketing or equivalent.

Essential Certifications

• Marketing Association of South Africa (MASA) 

Type of Exposure:

• Strategic thinking skills - the ability to think beyond the immediate and tactical. 
• Understanding of market strategy principles incl. market segmentation; target markets; positioning principles; branding principles; media & channel planning; social & digital platforms 
• Marketing Mix Optimisation skills - the ability to understand and apply all the elements of the marketing mix to successfully impact the marketing of a product or service 
• Ability to understand and apply knowledge of customer insights; CVP frameworks and products and services features & benefits to ensure effective marketing campaigns 
• Analytical skills - ability to process information/insights resulting in plans/interventions/campaigns that are effective 
• Creative evaluation skills - ability to judge creativity in the context of briefs; effective business solutions; & marketplace impact and dynamics 
• Influencing stakeholders to obtain buy-in for concepts and ideas 
• Sharing information in different ways to increase stakeholders understanding. 
• Brainstorming ways of improving a product or situation 
• Working with a group to identify alternative solutions to a problem. 
• Interacting with diverse people 
• Building and maintaining effective relationships with internal and external stakeholders 

Minimum Experience Level

• 5 years’ experience in communication, copy writing, digital marketing
• A minimum of 3 years within a digital marketing environment 
• 3 years management experience

Technical / Professional Knowledge

• Accounting principles
• Communication Strategies
• Governance, Risk and Controls
• Decision-making process
• Company/Division/Cluster/Business Unit specific business knowledge
• Understanding of branding & brand building principles and techniques as drivers of marketing strateg
• Writing of briefs and verbal articulation thereof to internal and external stakeholders
• Development and implementaion of marketing plans in support of the marketing and business strategies

Behavioural Competencies

• Building Partnerships 
• Communication 
• Customer Focus 
• Decision Making 
• Initiating Action 
• Innovation 
• Work Standards 
• Quality Orientation 

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Job Purpose
To develop financial valuation models to enable clients to make optimal investment decisions and support the team by providing requisite detailed analyses and documentation (PowerPoint presentations; circulars; announcements) for proposals and transactions; thereby assisting the business in revenue generation.

Job Responsibilities

• Build and maintain professional relationships with external clients by understanding their needs through the analysis and research process and responding to their queries promptly
• Establish and maintain trusting working relationships with cluster and team to enable smooth flow of work through being active member of the team (e.g. providing any information as may be required)
• Develop and maintain collaborative relationships with vendors e.g. Bloomberg; INET etc. through interaction with them on an ad hoc basis
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Support corporate responsibility by participating in corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
• Contribute to making Nedbank a great place to work by living the Deep Green Values
• Ensure that work is completed according to plan and expectations by executing duties / tasks / instructions / responsibilities within internal and external guidelines and regulatory / compliance / governance requirements
• Ensure that resources (e.g. own time) are utilised effectively to produce balanced output by effective time management and communication
• Manage reputational risks by complying with industry regulations; other legislation and acting professionally at all times
• Begin to solve various problems (e.g. client and Nedbank problems) by providing quality advice and recommendations; documenting it into internal and external reports and requisite documentation pertaining to proposals; transactions and implementations Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction to contribute to intellectual capital development in the team
• Provide support activities to the team to generate revenue by designing; developing; testing; updating and maintaining financial valuation models of varying degrees and conducting research and analysis into market trends; targeted clients and sector analysis; as well as latest accounting; tax; JSE regulation and other legislation.
• Ensure that delivery timeframes are met through being proactive, effective communication and proper time management.
• Ensure continuous improvement of service delivery by keeping abreast of latest trends and developments in the market.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Post Graduate Qualification / CA (SA) / CFA / BComm. LLB. / BSc. Engineering / Actuarial Science

Minimum Experience Level

• 2-3 years� experience in a corporate finance environment

Technical / Professional Knowledge

• Banking procedures
• Governance, Risk and Controls
• Industry trends
• Microsoft Office
• Principles of financial management
• Principles of project management
• Relevant software and systems knowledge
• Research methodology
• Decision-making process
• Knowledge of the SA Regulatory landscape

Behavioural Competencies

• Communication
• Continuous Learning
• Collaborating
• Decision Making
• Managing Work
• Technical/Professional Knowledge and Skills

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Job Purpose
To retain, maintain and increase Nedbank's client base through relevant need-based selling and servicing of financial products and services to the In-Retailer market segment.

Job Responsibilities

• Deliver on agreed sales and service opportunities by selling Nedbank products in identified In-retailer stores and communities (i.e. Boxer and Personal Loans).
• Accept and implement advice to fulfill on sales opportunities and through involving local the community.
• Understand and meet the In-retailer market client need through conducting client needs-based analysis aligned to Nedbank procedures and the FAIS Act.
• Create synergy and build relationships with internal stakeholders by participating in collaboration meetings and adhering to standard operating procedures.
• Build and maintain internal and external vendor and supplier relationships by identifying improvement opportunities and by meeting with vendors and suppliers according to Service Level Agreements.
• Ensure work completed to plan, progress reviewed and corrective action taken by monitoring activities, reviewing action plans and taking corrective action.
• Deliver agreed results and create an environment in communities for selling Nedbank products and services by utilizing resources according to Nedbank policies and procedures.
• Manage risk by meeting technical, company standards, practices and resource management (e.g. ultraviolet lights to identify false identity documents).
• Comply with risk standards, monitor and ensure corrective action taken.
• Resolve challenges in community sales areas through following managerial escalation channels and by maintaining a client centric approach.
• Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards. 
• Support the achievement of the  business strategy, objectives and values.
• Stay abreast of developments in field of expertise.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes, models and systems though agile thinking. 

Minimum Experience Level

• 1-2 years experience in a customer service and/or sales environment, in a financial institution

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Diploma or Degree in Finance or FAIS-related qualification.

Type of Exposure

• Working with a group to identify alternative solutions to a problem
• Managing conflict situations
• Communicating internally
• Checking accuracy of reports and records
• Building and maintaining effective relationships externally and internally
• Managing customer expectations
• Interacting with diverse people
• Interacting with external clients
• Working in a fast passed environment
• Working in a team

Technical / Professional Knowledge

• Cluster Specific Operational Knowledge
• Business terms and definitions
• Governance, Risk and Controls
• Administrative procedures and systems
• Data analysis
• Relevant software and systems knowledge
• Banking knowledge
• Banking procedures
• Relevant regulatory knowledge

Behavioural Competencies

• Sustaining Customer Satisfaction
• Building Trusting Relationships
• Driving for Results
• Planning and Organizing
• Building Networks
• Qualifying Sales
• Sales Persuasion
• Targeting Sales Opportunities

Closing Date: 23rd, March 2022

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Job Purpose
To attain new and expand existing client base for Nedbank to grow the Nedbank brand and optimise revenue according to business objectives.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (eg: staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Follow laid down processes in opening of accounts by using checklist and account opening matrix.
• Complete weekly compliance training and assessment online to keep up to date on changes.
• Keep relevant compliance Letter of Authority up to date and inform clients at each interaction.
• Action daily control reports and attach correct documentation.
• Identify new clients and their needs through needs analysis and provide a suitable solution.
• Cross sell to existing clients by establishing need through financial fitness discussions.
• Obtain referrals from existing clients as well as leads from other Business Units through area collaboration.
• Ensure that every deal done is priced in line with Business Unit objective and strategy.
• Generate revenue through charging for ad hoc services provided to clients.
• Monitor and manage sales on a daily; weekly and monthly basis in order to achieve monthly targets.
• Increase market share by converting secondary clients to primary clients and ensuring accounts are entrenched.
• Participate in end of day discussion and apply recommendations from manager to optimise sales results.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team. Maintain world class service standards when dealing with clients by listening; attending to their needs; keeping them in the loop and making things happen for them.
• Ensure that client complaints and queries are resolved timeously by using relevant complaints system.
• Adhere to the ask once promise to clients according to Nedbank strategy.
• Build relationships with clients through regular contact and having an individual interest in them.
• Network with internal stakeholders to collaborate in order to provide complete solution to clients.
• Obtain regular feedback from clients by requesting completion of feedback forms.
• Mitigate risk to Nedbank by identifyingand verifying clients manually or using relevant technology.
• Adhere to clean desk policy to minimise risk of exposing client confidentiality.
• Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.

Minimum Experience Level

• 5 years broker experience

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor of Commerce: Banking or accounting. FAIS qualification, Regulatory Examinations 1.

Type of Exposure

• Working with a group to identify alternative solutions to a problem.
• Sharing information in different ways to increase stakeholders understanding.
• Building and maintaining effective cross-functional relationships with internal and external stakeholders
• Managing customer expectations
• Tracking cost against a budget
• Interacting with diverse people
• Interacting with external clients
• Working in a fast-paced and changing environment
• Working in a team

Technical / Professional Knowledge

• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Nedbank policies and procedures
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Nedbank culture
• Cluster Specific Operational Knowledge
• Banking knowledge

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Job Purpose
To deliver outstanding client services; manage service capacity; deploy and move staff to meet servicing demand and to manage the Branch's administrative and services portfolio.

Job Responsibilities
Nedbank Goals:

• Our goal is to be the best in client experience for our clients and make a real lasting difference for our clients.
• Identify and support service opportunities and collaborate with service teams across Branch types to inspire team to define and implement action plans to grow profit and market share through service interventions.
• Manage controllable expenses (i.e. overtime, stationery, telephone, traveling) within the agreed financial parameters.

Client Engagement:

• Identify client's service needs and opportunities. 
• Ensure service teams are prepared for client engagements and to improve client experience.
• Study client feedback reports from service teams and address/ action plan root causes with teams to achieve service excellence goals.
• Drive client experience aligned to the Nedbank brand pillars and Service excellence promise to Caringly connect and deliver value for our clients.
• Ensuring that the Branch meet the defined service standards and corporate image requirements. 
• Educate clients to shift towards servicing through digital channels to provide them with convenient alternatives.
• Ensure compliment and complaint management.
• Explore client acquisition opportunities and drive quality leads or assist clients to open accounts via the Nedbank Money App where no advice is required.
• Walk the floor regularly during the day, greet clients and ensure that they are being serviced in line with Nedbank service principles and are visible and available to clients at all times.
• Manage capacity of service staff against client demand, real time.
• Monitor staff client ratings and implement corrective coaching where needed or celebrate great service behaviour.

 Risk and Ops:

• Manage operational activities as per the Branch Risk Observation Training Analysis (BROTA), Control Check list, branch cash holdings, Document Management Portal and compliance training. 
• Manage cash related activities to reduce the operational and reputational risk.
• Monitor Risk and Compliance reports and act on key risk and non-compliance matters.
• Embrace workforce and queue management to ensure optimal store efficiency. 
• Manage the security aspects of day to day risks.
• Ensure adherence to process mandates limits. 
• Ensure all equipment is maintained and conduct checks to ensure all self service devices are operational.

Lead:

• Participate in the preparation of business performance reports to engage management on a regular basis.
• Translate business goals into team and personal goals based on team roles and responsibilities.
• Ensure team is trained and compliant and have the necessary tools to deliver on their goals.
• Inspire the use of learning tools and identify development and growth opportunities for individuals and teams.
• Engage team on performance through regular performance discussions on personal and business goals and use creative means, brainstorm opportunities for continuous improvement to be more efficient in delivery and be more effective in meeting client needs.
• Be an example to team and others by bringing the Nedbank values and behaviours to life through own behaviour, practice and self-growth. 
• Lead through coaching, mentoring, facilitating and inspiring teams and stakeholders.
• Ensure and lead consequence management, discipline and effective employee relations.
• Manage staff onboarding process for staff to become proficient, confident and knowledgeable.
• Ensure and lead consequence management, discipline and effective employee relations.

Minimum Experience Level

• 3 - 6 years Banking, Risk & Regulatory exposure

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Type of Exposure

• Coaching others
• Business processes and policies
• Self driven Learning
• Positive Customer Experience
• Technical / Professional Knowledge
• Coaching principles
• Nedbank policies and procedures
• operational procedures
• Change management
• Governance, risk and controls
• Problem solving skills

Behavioural Competencies

• Building Customer Relationships
• Decision Making
• Planning and Organizing
• Execution
• Customer Focus
• Coaching
• Delegation and Empowerment

Closing Date: 23rd, March 2022

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Job Purpose
To attain new and expand existing client base for Nedbank to grow the Nedbank brand and optimise revenue according to business objectives.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (eg: staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Follow laid down processes in opening of accounts by using checklist and account opening matrix.
• Complete weekly compliance training and assessment online to keep up to date on changes.
• Keep relevant compliance Letter of Authority up to date and inform clients at each interaction.
• Action daily control reports and attach correct documentation.
• Identify new clients and their needs through needs analysis and provide a suitable solution.
• Cross sell to existing clients by establishing need through financial fitness discussions.
• Obtain referrals from existing clients as well as leads from other Business Units through area collaboration.
• Ensure that every deal done is priced in line with Business Unit objective and strategy.
• Generate revenue through charging for ad hoc services provided to clients.
• Monitor and manage sales on a daily; weekly and monthly basis in order to achieve monthly targets.
• Increase market share by converting secondary clients to primary clients and ensuring accounts are entrenched.
• Participate in end of day discussion and apply recommendations from manager to optimise sales results.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team. Maintain world class service standards when dealing with clients by listening; attending to their needs; keeping them in the loop and making things happen for them.
• Ensure that client complaints and queries are resolved timeously by using relevant complaints system.
• Adhere to the ask once promise to clients according to Nedbank strategy.
• Build relationships with clients through regular contact and having an individual interest in them.
• Network with internal stakeholders to collaborate in order to provide complete solution to clients.
• Obtain regular feedback from clients by requesting completion of feedback forms.
• Mitigate risk to Nedbank by identifyingand verifying clients manually or using relevant technology.
• Adhere to clean desk policy to minimise risk of exposing client confidentiality.
• Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.

Minimum Experience Level

• Broker experience min 3 years 
• Short term insurance experience min 3 years 

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor of Commerce: Banking or accounting. FAIS qualification, Regulatory Examinations 1.

Type of Exposure

• Working with a group to identify alternative solutions to a problem.
• Sharing information in different ways to increase stakeholders understanding.
• Building and maintaining effective cross-functional relationships with internal and external stakeholders
• Managing customer expectations
• Tracking cost against a budget
• Interacting with diverse people
• Interacting with external clients
• Working in a fast-paced and changing environment
• Working in a team

Technical / Professional Knowledge

• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Nedbank policies and procedures
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Nedbank culture
• Cluster Specific Operational Knowledge
• Banking knowledge

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Job Purpose
To create and increase revenue and economic profit from new and existing clients in order to achieve the banks strategic objectives and create shareholder value.

FAIS Affected

• Yes

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Identify and confirm own financial targets by aligning with business unit targets.
• Achieve or exceed targets by developing and implementing account plans for clients and targetting new business.
• Develop an account plan for each client using knowledge of the client's needs and by engaging with relevant stakeholders to identify tailor-made solutions to meet the client's needs.
• Manage costs by monitoring expenses and keeping within budget parameters.
• Achieve economic profit by reviewing pricing annually and making required adjustments.
• Provide relevant recommendations by maintaining sound knowledge of bank's products and solutions; staying abreast of the market and business environment; by using research conducted by bank economic unit and by reading economic and financial material.
• Meet client and bank needs by confirming that recommended solution is in line with bank guidelines for economic profit; bank business needs and regulations and by managing client expectations.
• Support the implementation process by communicating with the client and internal stakeholders; monitoring progress; gathering feedback and taking corrective action.
• Achieve agreed objectives within cost and time parameters by identifying potential and actual problems and working with relevant stakeholders to find solutions.
• Manage all risks and ensure compliance by following regulatory requirements and bank's internal policies and procedures; identifying risks and non-compliances and taking corrective action.
• Recommend improvements for efficiency and competitve advantage by providing client and market feedback to relevant stakeholders.
• Provide a single interface for the client to the bank by having sound knowledge of the bank's products; services and solutions and by coordinating with relevant stakeholders.
• Establish and maintain relationships with relevant stakeholders (internal and external providers) by engaging with them formally and informally e.g. in meetings; problem solving sessions and training sessions.
• Proactively recommend tailor-made solutions to meet the client's needs by gaining an intimate understanding of the client's business and business environment; and by consulting with relevant stakeholders.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Preferred Qualification

• Matric / Grade 12 / National Senior Certificate 
• Advanced Diploma / National 1st Degree 
• FAIS certification/ registration mandatory 
• Must have successfully completed minimum FAIS 120 Credits

Minimum Experience Level

• 4 - 5 years' People Management experience essential 
• Min 4 years' experience in a client facing Retail Sales environment  
• 4 years' Sales experience in Baking Environment will be advantageous 

Type of Exposure

• Conducting root cause analysis
• Analysing situations or data that requires an evaluation of multiple factors
• Building and maintaining effective cross-functional relationships with internal and external stakeholders
• Analysing and interpreting qualitative and quantitative data
• Brainstorming ways of improving a product or situation
• Challenging the status quo with a view to improving the environment or people's understanding
• Conducting gap analysis
• Coordinating and securing buy-in from internal stakeholders.
• Comparing two or more sets of information
• Providing professional advice/opinion

Technical / Professional Knowledge

• Banking procedures
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Nedbank policies and procedures
• Nedbank vision and strategy
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Cluster Specific Operational Knowledge

Closing Date: 23rd, March 2022

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Job Purpose
To facilitate long term strategy development and provide company management with strategy updates, in relation to B-BBEE strategy, including scenario planning, and co-creating the GMCA Cluster strategy and business plan. Develops and implements a strategy definition and implementation process in division; including measurements against long term strategy. Provides management with corporate performance measures and competitor analysis and ensures functional alignment with Group strategy. Responsible for developing quality reports (including for GTSEC, TRAHRCO, Group EXCO, Opcom, BASA, FSTC, BEE Commission, FSCA); partnerships; strategic alliances and associations whilst representing the company’s views effectively. Responsible to provide technical expertise related to the Codes of Good Practice (the Code) and manage the B-BBEE verification process for Nedbank Group, including all related risk and compliance tasks. 

Job Responsibilities

• Manage the annual B-BBEE verification process for the Group.
• Manage key operations including financials, risk and compliance across the functions.
• Champion the Group’s transformation strategy and do scenario planning in conjunction with business.
• Facilitate the FSC target setting process with business, including tracking and monitoring execution against the set targets and alignment to the measurement principles and guidance notes of the Code.
• Develop quality reports on a regular basis to appraise the various committees across the Bank (e.g. Board, Group Exco, TRAHRCO, Opcom, NEEF, etc) and externally update BASA, FSTC and the BEE Commission.  
• Facilitate the GMCA Business Planning and Strategy process to algin to the Group, including compiling the Opcom packs, developing KPI’s and GMCA Executive’s GCC, and tracking progress to report to Group.  
• Develop a transformation PR and Communications plan and proactively position Nedbank in the media to showcase our efforts in B-BBEE and transformation. 
• Represent the Group at the Banking Association of South Africa (BASA) and the Financial Sector Transformation Council (FSTC) workgroups. 
• Proactively engage with internal and external stakeholders. 
• Provide subject matter expertise and thought leadership on B-BBEE. 
• Manage key strategic projects for the group on an adhoc basis e.g. YES programme, B-BBEE system automation.   
• Act as Executive Head’s 2IC. 
• Identify career progression and development plan for self, with guidance from management.  
• Contribute to developing a high-performance culture. 

People Specification

• Essential Qualifications - NQF Level 7
• Min Post Graduate 
• BCom Financial Management, Economics, Legal, Strategy, Preferred 

Type of Exposure

• Strategy design and development
• Strategic thinking and creativity
• Scenario planning
• Process facilitation
• Effective planning and project management skills 
• Research and analytical skills 
• Ability to influence stakeholders and to build and maintain effective relationships with internal and external stakeholders
• Strong work ethic, self-starter, act with integrity and professionalism
• Good communication
• Effective business reporting writing 
• Manage detail and effective quality assurance
• Compliance and risk management 
• Manage complex tasks and assimilate information  
• Ability to interpret legislation 
• Proficient with MS Office 

Minimum Experience Level

• Minimum of 10 -12 years overall experience in the B-BBEE and related spaces.
• Minimum of 7 years’ experience across the required skills (must show evidence).

Technical / Professional Knowledge

• Banking knowledge
• Banking procedures
• Business Acumen
• Business principles
• Business terms and definitions
• Business writing
• Communication Strategies
• Data analysis
• Industry trends
• Microsoft Office
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Research methodology
• Decision-making process
• Cluster Specific Operational Knowledge
• Governance, risk and controls

Behavioural Competencies

• Quality Orientation
• Building Partnerships 
• Decision Making 
• Initiating Action 
• Innovation 
• Earning Trust
• Influencing
• Being a Business Advisor
• High-Impact Communication
• Effective Facilitation  

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Job Purpose
To facilitate the formulation of strategy by providing analytical support, strategic research, strategy insights, articulation, translation, and communication of strategic implementation together with reporting of outcomes, as per Nedbank's business requirements - in support of the successful implementation of the Nedbank strategy.

Job Responsibilities

• Conducts strategic research and market / competitor analytics to drive strategy insights towards strategic opportunity identification.
• Support and drive the delivery of key strategic enterprise initiatives by proactively engaging with key stakeholders.
• Assist in cross-cluster decision making through collaborative resolution and problem solving. To facilitate long term strategy development and provide company management with strategy updates.
• Provides management with corporate performance measures and competitor analysis and ensures functional alignment with Group strategy.
• Responsible for developing partnerships, strategic alliances and associations whilst representing the company's views effectively.
• Provide planning guidelines and facilitate planning reviews and making strategic choices in line with business imperatives.
• Facilitate the formulation of strategy in the form of three-year business plan. Identify and analyse key trends to improve business competitiveness.
• Facilitate discussions on key strategic interventions through business meetings.
• Assist in the identification of strategic opportunities for Group through market analytics and research.
• Obtain buy-in for developing new and/or enhanced processes (e.g., operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Review Group strategic aspirations through reviewing contributing targets and milestones with analytics and reporting.
• Ensure execution of strategic initiatives through monitoring and benchmarking of outcomes.
• Coordinate strategic initiatives and collaboration through joint planning and review sessions.
• Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g., staff surveys etc.).
• Research and make recommendations for corporate citizenship initiatives in area of influence.
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced, and certifications obtained and/or maintained within specified time frames.
• Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction.

People Specification

Qualification/Essential (required minimum):

• Matric plus B.Com, Business Science degree, Economics degree , or BSc degree

Preferred:

• Chartered Account (CA), Masters in Business Administration (MBA) and or an equivalent business-related degree, or Chartered Financial Analyst (CFA)

Minimum Experience Level

• 10+ years working experience and relevant industry experience

Advantageous experience:

• 4+ years of management experience – (management of teams or projects)

Type of Exposure

• Conducting root cause analysis
• Developing ways to minimize risks
• Drafting reports
• Managing conflict
• Brainstorming ways of improving a product or situation
• Comparing two or more sets of information
• Communicating standards to others
• Writing business proposals
• Challenging the status quo with a view to improving the environment or internal stakeholders understanding
• Managing multiple projects
• Identifying trends
• Communicating complex information
• Providing strategic advice related to your area of speciality

Technical / Professional Knowledge

• Strategy development
• Strategy implementation
• Banking procedures
• Industry trends
• Microsoft Office
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Risk management process and frameworks
• Financial Acumen
• Business writing and presentation skills
• Research and analytics
• Cluster Specific Operational Knowledge
• Business Acumen
• Banking knowledge

Behavioural Competencies

• Influencing
• Facilitating Change
• Earning Trust
• Decision Making
• Initiating Action
• Innovation
• Becoming a Business Advisor
• High-Impact Communication

Closing Date: 22nd, March 2022

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Job Purpose
Implementation of the Enterprise-wide Risk Management framework fully across the risk universe to ensure an effective internal control environment within the cluster, by proactively managing risks through the different stages of identification, assessment, measurement, monitoring, mitigation and reporting.

Job Responsibilities

• Strengthening the organisation’s risk culture and deliver on the broader cluster mandate as required.
• Execute cluster risk management plans, activities and projects in line with targets.
• Monitor and report on the effectiveness of internal risk management practices and processes.
• Fulfil operational recording and validation requirements (e.g., incidents, RCSAs, losses, audit findings).
• Work collaboratively with other oversight functions to identify and implement consistent and effective approaches to risk governance and control-based activities.
• Participate in various assurance and oversight activities as required by the organisation’s co-ordinated assurance approach, governance structures and risk management project forums.
• Build and maintain relationships with relevant stakeholders, auditors, and other assurance providers.
• Conduct all other activities related to the management of risk as required from time to time.
• Develop own competence and stay abreast of developments in the risk management field.
• Contribute to a culture that is conducive to the achievement of the organisation’s transformation goals.
• Participate and support corporate social responsibility initiatives.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Risk management and Information Technology qualification (in addition), advantageous.

Preferred Certifications

• Relevant to Governance, Compliance and Risk management.

Minimum Experience Level

• Minimum 3 years’ risk management experience (preferably in a banking environment including IT risk)

Type of Exposure

• Analysing and interpreting qualitative and quantitative data
• Interacting with various levels of management
• Drafting reports
• Monitoring adherence and compliance
• Influencing stakeholders to obtain buy-in
• Sharing information in different ways to increase internal stakeholders understanding
• Summarizing information in graphs and charts
• Analysing situations or data that require an in depth evaluation of multiple factors
• Displaying high level of ethics, integrity and confidentiality
• Presenting to senior leaders"

Technical / Professional Knowledge

• Business Acumen
• Data analysis
• Ethics and Fraud
• Industry trends
• Microsoft Office
• Nedbank policies and procedures
• Nedbank systems
• Nedbank vision and strategy
• Relevant regulatory knowledge
• Business writing skills

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Job Purpose
To provide data management services for the Group Technology data domain.  Provides a comprehensive range of data management services to key GT stakeholders like GT Project Management, GT Quality Assurance and Infrastructure, GT HR, GT Customer Engagements/systems, GT Finance, GT Architecture, GT Application Development, GT Governance and Compliance and data consumers across the Nedbank Group.

As a member of the GT DMO Team, the BDM will engage with senior GT and technical system stakeholders to collect requirements for data improvements in its various services. The BDM will investigate and analyze data requirements; find and address data issues. 

The BDM will perform the role of Data Quality Manager. The BDM will help develop, implement and manage DQ processes to ensure the improvement of data quality in conjunction with the DQ CoE. 

The BDM acts as custodian and provider of various data related services for GT, in collaboration with the Technology and Business CoEs.  The BDM will perform a practical data governance role to ensure the GT aligns with Nedbank and industry objectives, apply risk management data principles as well as to ensure the implementation and adherence to data controls.

The position will require strong communication and customer liaison skills, the ability to work independently, a strong analytical and data mind set, technical modelling and DQ skills and the ability to rally people to a common course.

Key Responsibilities

• The implementation of Data Governance policies while executing data management services on projects or daily business operations in all GT domains.
• Contributing to the development of standards for data within the GT domains in alignment with the Nedbank Group.
• Documenting and communicating the rules and standards around the data in all Group Technology domains.
• Defining data quality rules and business metadata in collaboration with the source data owners and data consumers for all key data elements
• The translation of business defined data quality rules to technical data quality rules which will be executed when data is loaded to the Nedbank Data Reservoir
• The refinement of data quality rules based on data consumer requirements which initiates data quality remediation efforts in collaboration with data source owners in GT.
• Ongoing monitoring and resolution of data quality issues pertaining to data in the GT domains.
• Validating automated data lineage and mapping of data lineage manually.
• Establishing and maintaining collaborative partnerships with data owners in Group Technology and data consumers, represented by various Clusters in the Nedbank Group (Exco, Manco, and Regulatory Reporting).
• Evaluating business requirements and acts as liaison between data owner and data consumers to ensure business value is derived.

Preferred Qualification

• National Senior Certificate
• Advanced Diplomas/National 1st Degree in Business Management / data related diplomas or degrees

Essential Certifications

• Data Management (DAMA) Certification, Certification/formal training in relevant technology

Preferred Certifications

• Business degree, IT degree, Engineering degree (Industrial)
• Lean/Six Sigma certification preferred, or 1-3 years of Lean

Type of Exposure

• Built and maintained stakeholder relationships
• Client and Relationship Results
• Developed and Implemented Communications Strategy
• Improved Processes and Culture
• Manage internal process
• Managed Relationships
• Managed Self
• Supported Transformation, Change and continued Improvement
• Minimum Experience Level
• 8 years relevant experience of which 3-5 years experience is in a data management /business role
• Conceptual and details
• Stakeholder Engagement
• Consulting Skills
• Able to communicate
• Exposure to Data and Business Data Management
• Banking experience
• Advantageous experience (not a disqualifier):
• DAMA experience
• Experience as a Business Data Manager

Advantageous experience (not a disqualifier):

• DAMA experience
• Experience as a Business Data Manager

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking knowledge
• Banking procedures
• Business principles
• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Microsoft Office
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Coaching
• Communication
• Initiating Action
• Managing Work
• Quality Orientation
• Technical/Professional Knowledge and Skills

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Job Purpose
To manage and oversee a team responsible for Customer Data Management. You will required to manage Data Quality, Governance, Definition and Usage in line with regulations (where applicable) in order to facilitate world class risk management. You will also be required to provide input into strategic objectives and ensure delivery thereof.

Job Responsibilities

• Contribute to the development of differentiated, superior solutions (solution engineering) that meet stakeholder and business requirements.
• Ensure product and/or solution design is congruent with the required business specifications.
• Enable the realisation of the financial business benefits accruing including minimisation of operational costs.
• Contribute to the development of differentiated, superior solutions (solution engineering) that meet stakeholder and business requirements.
• Ensure business needs are met through consistent engagement and assistance to business, Provide stakeholders with appropriate insights and enable business growth through delivering analytical results, recommendations, research, analytical methods, appropriate systems and market insights.
• Understand internal and/or external client needs and requirements.
• Ensure transformational target are met.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Understand and embrace the Nedbank vision and values, leading by example.
• Participate in the development and implement action plans to address issues raised in culture surveys to improve results.
• Create a client service culture.
• Achieve operational excellence.
• Encourage team to generate innovative ideas and share knowledge.
• Manage performance of staff by implementing performance agreements and ensuring a clear vision. Mentor and coach staff on identified performance gaps.
• Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
• Follow the recruitment process when recruiting talent.
• Maintain a high performing team and ensure an environment for optimal performance is created by identifying talent pool through career conversations, using the talent grid principles and developing talent retention programmes.
• Ensure self and staff understand and embrace the Nedbank vision and values by leading by example and re-enforcing values during meetings
• Manage the onboarding process of new employees. Produce results in line with business strategy and requirements.
• Ensure team has been allocated with a Balance Scorecard with clear measurements.
• Evaluate team performance in accordance to key indicators in Balance Scorecard Design Development Plans of the team guided by the Career Pathing framework.

Essential Qualification

• Matric / Grade 12 / National Senior Certificate 
• National Diploma in Information Technology or Bachelor’s degree in Maths/Stats/Computer Science

Minimum Experience Level

• 3 - 5 Years in Data Governance, Data Quality, Data Definition and Usage, and Data Management.
• 3 - 5 years experience managing a team / people 
• Must have deep experience in Analytics (big data, data science, database mining, data modelling and programming knowledge).

Project Management 

• Expert experience in database analytical tools and statistical packages (e.g. SQL, SAS, Aginity, Python).
• High Level Data Flow Diagrams, Source-to-Target mappings

Type of Exposure

• Analysing situations or data that requires an in depth evaluation of multiple factors
• Developing ways to minimize risks
• Managing conflict situations
• Influencing stakeholders to obtain buy-in for concepts and ideas
• Sharing information in different ways to increase stakeholders understanding
• Working with a group to identify alternative solutions to a problem
• Interacting with diverse people
• Building and maintaining effective relationships with internal and external stakeholders
• Analysing and interpreting quantitative and qualitative data
• Managing multiple projects

Technical / Professional Knowledge

• Change management
• Client service principles
• Communication Strategies
• Diversity management
• Operations planning
• Relevant regulatory knowledge
• Strategic planning
• Business writing skills
• Quantitative analytical techniques
• Problem solving skills

Closing Date: 24th, March 2022