YES Initiative Call Centre Agent - KZN at Nedbank

Purpose
The Youth Employment Service (YES) initiative is aimed at helping our youth get much-needed work experience. A leading participant in this initiative, Nedbank recognises the crucial role our youth plays in shaping the economy and the country. Six million young South Africans are unemployed and so unable to contribute to our economy, build incomes and invest. 

To do our part, we are looking for individuals with a can-do attitude and a strong desire to succeed and who are hardworking and enthusiastic to join our initiative. We will give preference to applicants living in the Umhlanga, applicants with no previous work experience and who have not worked in the 12 months leading up to the date of the application, and applicants from underrepresented groups. If you meet these and the other requirements below, we’d love to hear from you.

What you'll do
If your application is successful, you will have the opportunity to fulfil a range of roles in Nedbank. In general your role will be to delight our existing and potential clients by providing an amazing service experience and reasons for them to make Nedbank their bank of choice for all their banking needs.

You will need to do the following:

• Fulfil either a sales or service role in the Nedbank Contact Centre and look for opportunities to promote Nedbank products.
• Engage with clients through various mediums like email, phone and SMS.
• Show passion and drive when interacting with our clients to show them that Nedbank values, as well as live the Nedbank values (integrity, respect, accountability, people-centred and client-driven).
• Help the team be effective by delivering on your duties.
• Help manage knowledge and ensure continuity and team success by participating, contributing and sharing knowledge with the team.

Minimum requirements
You must: 

• be 18 to 29 years old;
• have a matric (Grade 12 National Senior Certificate), with Mathematics as a subject
• be passionate about client service or sales; and
• be able and willing to work eight-hour shifts on workdays as well as, if needed, weekends and public holidays.

Technical or professional skills

• You can speak and write in English reasonably well. (Being able to communicate effectively in any other South African languages will be an advantage.)
• You have basic computer knowledge.

Closing Date: 18th, March 2022