Manager Ott Compliance & Client Services at Nedbank

Job Purpose
To support business objectives by managing fulfilment of requests from clients and staff in order to achieve business results with effective level of client satisfaction and risk management

Job Responsibilities

• Performance Management of all staff
• Effective capacity management and succession planning
• Effective development of all staff
• Ensure all staff adhere to Nedbank Risk and Compliance Policies.
• Ensure all Nedbank policies and procedures are adhered to by all staff at all times.
• Ensure a clean audit by SARB, Nedbank Internal Auditors, Compliance and Risk in areas of responsibility.
• Ensure all staff are aware of and adhere to all laid down processes pertaining to client, product and business specification.
• Sound knowledge and interpretation of SWIFT rules required.
• In Depth knowledge and interpretation of the South African Reserve Bank Exchange Control Rulings, Currency and Exchanges Manual for Authorised Dealers is a requirement.
• Analyse monthly General Ledger, ABC Costing numbers and AJTP to ensure that all data and costs are correct within area of responsibility.
• Collate and Report data on a monthly basis, and provide comment on variances as and when required.
• Stay customer focused without compromising risk controls.
• Effective collaboration with key stakeholders (internal and external).

Minimum Experience Level

• 7 years in fnancial markets and 3 years in a managerial role.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Relevant Degree or National Diploma or relevant experience

Type of Exposure

• Developing succession plans
• Building a community of leaders
• Conducting benchmarking and analysis to investigate improvement opportunities
• Identifying/selecting talent
• Networking and building relationships
• Developing a stakeholder management grid for the business
• Establishing and maintaining collaborative relationships with peers / managers
• Managing a department or area
• Making financial decisions

Technical / Professional Knowledge

• Strategic planning
• Budgeting
• Financial Accounting Principles
• Performance management
• Business administration and management
• Business principles
• Business terms and definitions
• Communication Strategies
• Staff resource planning
• Operations planning
• Employee training/development
• Diversity management
• Relevant Nedbank product knowledge
• Relevant regulatory knowledge
• Governance, Risk and Controls
• Change management
• Principles of project management
• Business writing skills
• Management information and reporting principles, tools and mechanisms
• Service level agreements
• Consumer behaviour
• Client Service Management
• Client service principles
• Organisational systems

Behavioural Competencies

• Building Partnerships
• Planning and Organizing
• Building talent
• Delegation and Empowerment
• Coaching
• Leading Change