Senior Manager Consumer Data Management at Nedbank

Job Purpose
To manage and oversee a team responsible for Customer Data Management. You will required to manage Data Quality, Governance, Definition and Usage in line with regulations (where applicable) in order to facilitate world class risk management. You will also be required to provide input into strategic objectives and ensure delivery thereof.

Job Responsibilities

• Contribute to the development of differentiated, superior solutions (solution engineering) that meet stakeholder and business requirements.
• Ensure product and/or solution design is congruent with the required business specifications.
• Enable the realisation of the financial business benefits accruing including minimisation of operational costs.
• Contribute to the development of differentiated, superior solutions (solution engineering) that meet stakeholder and business requirements.
• Ensure business needs are met through consistent engagement and assistance to business, Provide stakeholders with appropriate insights and enable business growth through delivering analytical results, recommendations, research, analytical methods, appropriate systems and market insights.
• Understand internal and/or external client needs and requirements.
• Ensure transformational target are met.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Understand and embrace the Nedbank vision and values, leading by example.
• Participate in the development and implement action plans to address issues raised in culture surveys to improve results.
• Create a client service culture.
• Achieve operational excellence.
• Encourage team to generate innovative ideas and share knowledge.
• Manage performance of staff by implementing performance agreements and ensuring a clear vision. Mentor and coach staff on identified performance gaps.
• Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
• Follow the recruitment process when recruiting talent.
• Maintain a high performing team and ensure an environment for optimal performance is created by identifying talent pool through career conversations, using the talent grid principles and developing talent retention programmes.
• Ensure self and staff understand and embrace the Nedbank vision and values by leading by example and re-enforcing values during meetings
• Manage the onboarding process of new employees. Produce results in line with business strategy and requirements.
• Ensure team has been allocated with a Balance Scorecard with clear measurements.
• Evaluate team performance in accordance to key indicators in Balance Scorecard Design Development Plans of the team guided by the Career Pathing framework.

Essential Qualification

• Matric / Grade 12 / National Senior Certificate 
• National Diploma in Information Technology or Bachelor’s degree in Maths/Stats/Computer Science

Minimum Experience Level

• 3 - 5 Years in Data Governance, Data Quality, Data Definition and Usage, and Data Management.
• 3 - 5 years experience managing a team / people 
• Must have deep experience in Analytics (big data, data science, database mining, data modelling and programming knowledge).

Project Management 

• Expert experience in database analytical tools and statistical packages (e.g. SQL, SAS, Aginity, Python).
• High Level Data Flow Diagrams, Source-to-Target mappings

Type of Exposure

• Analysing situations or data that requires an in depth evaluation of multiple factors
• Developing ways to minimize risks
• Managing conflict situations
• Influencing stakeholders to obtain buy-in for concepts and ideas
• Sharing information in different ways to increase stakeholders understanding
• Working with a group to identify alternative solutions to a problem
• Interacting with diverse people
• Building and maintaining effective relationships with internal and external stakeholders
• Analysing and interpreting quantitative and qualitative data
• Managing multiple projects

Technical / Professional Knowledge

• Change management
• Client service principles
• Communication Strategies
• Diversity management
• Operations planning
• Relevant regulatory knowledge
• Strategic planning
• Business writing skills
• Quantitative analytical techniques
• Problem solving skills

Closing Date: 24th, March 2022