Latest Job Openings at Adapt IT Holdings

Job description
Building Acquisition Pipeline (Majority 80% )

•  Build a robust pipeline of companies in the African region and globally for potential acquisitions by identifying and sourcing mid-market software businesses meeting the company’s acquisition criteria.
•  Build long-term meaningful relationships with software business owners and business operators (of all sizes) in the African region and globally and move them along the M&A process.
•  Support the company’s goal of being recognized in the market as being the acquiror of choice by: 
•  Creatively identifying vertical market software businesses meeting our strategic criteria
•  Articulating the Adapt IT’s acquisition criteria and value proposition verbally and in writing
•  Ensuring that we are top of mind when companies go to market  

 Increasing the company’s M&A credibility by being customer-centric and solution-driven

•  Consistently generate high volume of meaningful calls, and interactions (i.e. phone/virtual meetings, conferences / tradeshows and other in-person meetings) which results in the following outcome:
  • Creating lasting impression with owners, professional managers and corporate advisors, utilizing depth of business acumen to carry on engaging conversations over multiple years. Build trust and high value relationships.
  • Gathering quality information through thoughtful Q&A with prospect companies and completing business quality assessments of prospect companies.
  • Nurture leads regularly and over long timelines, helping to progress prospective targets through the pipeline.
  • Lead and monitor Events/Webinars/Roadshow
  • Leverage social media (LinkedIn etc.) and sales tools to generate new leads. Ability to generate new business opportunities at the highest level – identify, connect, and maintain contact with businesses regularly and developing communication opportunities throughout the year.
•  Demonstrate creativity, persistence, and credibility when interacting with owners, and C-Suite.
•  Analyze, qualify, screen and assess acquisition targets – through meaningful conversations and research, screen prospects in accordance with the company’s M&A criteria.
  • Work closely with the Corporate Development Executive to identify high probability prospects looking to further explore the M&A process. Track activity and maintain clear records in CRM and report regularly on KPIs (in addition to maintaining accurate records of calls, meetings, transaction materials, etc.)

Management and Coordination of M& A Activities (Minority 20%):

•  Map out relevant tech advisors, lawyers, accountants, etc from international to regional firms
•  Perform industry and trend research, market analysis and market sizing to execute our M&A strategy
•  Arranging roadshows, identifying and attending relevant conferences and tradeshows to generate leads and build relationships with prospects locally.
•  Respond to ad-hoc requests in a high-pressure and time-sensitive environment (example: conduct research to identify and map out potentially attractive markets and software companies to acquire)
•  Leverage digital marketing campaigns to generate leads and prospect engagement (Launch & Monitor Marketing Campaigns for Events/Webinars/Roadshow)
•  Performing any other reasonable duties as required.

Minimum requirements
Minimum Qualification and Experience Requirements

•  Matric/Grade 12 or Equivalent
•  Relevant Bachelors Degree will be an added advantage.
•  Minimum 8 years’ experience in an account executive or transaction management role at an investment bank, corporate finance team OR equivalent experience in a lead generation, deal sourcing / origination role in the software or technology sectors.
•  Experience in an M&A, VC, PE, corporate finance or investment banking environment is an asset

Desired Skills and Qualities

•  Exceptional verbal and written communication skills – ability to connect and build rapport remotely with stakeholders at the highest level in a confident, thoughtful and insightful manner. The ideal candidate is a persistent, resilient, and enthusiastic self-starter and can be relied upon to represent the company with a high degree of professionalism and integrity.
•  Teamwork – we work independently but win as a team and lose as a team. The ideal candidate is energetic, collaborative, and driven to hit KPI monthly targets because of its impacts to overall team goals. The candidate will work closely with the Executive to ensure the smooth transition to latter stages of the process and has a growth mindset.
•  Results-oriented and excels in a KPI-driven environment - the ideal candidate is self-motivated, and thrives in a dynamic, fast-paced, data-driven, and KPI-focused environment. They are driven to succeed not only in achieving but exceeding monthly KPI / targets independently and able to work under pressure to meet weekly and monthly deadlines.
•  Excellent organizational skills with attention to detail - advanced time management, strategic thinking, and analytical skills; adaptable and flexible, with an ability to respond to changing work priorities, pressure and demands
•  Strong research, organizational and presentation skills: ability to present Confident and professional presentation skills regardless of the stakeholder level. Ability to analyse data and develop high-quality presentations and reports.
•  Proficient with various sales software and tools - including but not limited to, Microsoft suite (Word, Excel, PowerPoint, Teams and Outlook), Salesforce CRM and similar sales tools.
•  Basic business / financial literacy - including understanding of concepts such as revenue generation, business and pricing models, profitability, and enterprise valuation.
•  Professional fluency in English (other languages an asset).

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Job description
Responsibilities

•  Understand and effectively presents and delivers presentations on the suite Oracle Hospitality products,
• features, and benefits to new and prospective clients as well as internal clients to promote sales and
• product development.
•  Install, maintain, and troubleshoot solutions at Customer sites.
•  Provide Professional training and knowledge transfer to clients according to the scope
•  Actively supports the customer in all aspects through to case resolution, keeping the customer informed
• and updated throughout life of the case.
•  Maintains historical records by documenting hardware and software changes and revisions
•  Contributes to team effort by accomplishing related results as needed.
•  Comply with support schedule adherence to ensure overall service level targets are achieved

Minimum requirements
Qualifications and Experience

•  University Degree in Hospitality Field or similar
•  At least 1 year of relevant working experience
•  Proficiency in using Microsoft Office Suite applications (Word, Excel, PowerPoint, Outlook)

Requirements and skills

•  Proven knowledge in Oracle Hospitality Property Management System (PMS) products (Opera PMS and
• Opera Cloud)
•  Good knowledge in OS and software deployment
•  Demonstrate strong analytical, troubleshooting, and problem-solving skills.
•  Exercise strong communication, organizational and customer service skills.
•  Able to work effectively with internal & external customers at all levels.
•  Quick learner
•  Driving License
•  Results focus-oriented
•  Capable to work under pressure
•  Team player, dynamic and energetic
•  Time management and interpersonal skills

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Job description
Primary Responsibilities for the Role

•  Investigate incidents relating to systems, within the scope of control and assign to other departments where necessary.
•  Continuous communication with originators of incidents with regards to their status and activity.
•  Perform reconciliations for the subsystem in the scope of control
•  Recommend corrective actions after investigation.
•  Participate in internal audits.
•  Provide client support on the use of the ITS Integrator systems as per maintenance and service level agreements (SLA).
•  Log incidents on the ticketing system in response to customer or internal reports.
•  Monitor statutory regulation alignment to the system within scope of control.
•  Responsible for the integration between sub-systems allocated to the team and other ITS systems.
•   Compliance to the ISO 9001:2015 Support Procedure
•  Adhere to published procedures and standards.
•  Maintain records in accordance with published procedures.
•  Initiate corrective and preventative action as per standard procedure.
•  Monitor effectiveness of corrective and preventative action.

Minimum requirements
Minimum Qualification Experience RequireD

•  Matric relevant qualification (e.g. Business Analysis/Testing Certificate etc.)
•  Or 3 years of experience on the related subsystem

CORE COMPETENCIES

KNOWLEDGE

•  Intermediate business process knowledge
•  Intermediate understanding of business principles
•  Intermediate knowledge of statutory legislation
•  Identify opportunities to sell systems and services to existing clients
•  Intermediate knowledge of the sector
•  Intermediate knowledge of the ERP systems function
•  Intermediate knowledge of different modules in the various suite of products
•  Continuous development of knowledge of software systems within scope of control.
•  Continuous development of knowledge of business practices that are addressed by software systems within scope of control.

SKILLS

•  Ability to perform medium to complex investigations
•  Design & analysis skills
•  Research skills
•  Mentoring and coaching skills
•  Conduct Training and Consulting
•  Ability to grasp business practices and recommend alternative solutions
•  Intermediate problem-solving ability
•  Ability to create, compose and edit written materials
•  Agile and adaptable

COMMUNICATION SKILLS

• Proficient written and verbal communication skills
•  Proficient presentation and report writing skills
•  Proficient negotiation skills
•  Interpersonal skills

SYSTEM KNOWLEDGE

Have intermediate knowledge of:

Human Resource

•  Appointments and Biographical Details, including:
• Integration to other Subsystems (
• Impact in Payroll
•  Secondary Contracts
•  Leave System including setup functionality
•  Log files and reports
•  Routing and setups

Personnel iEnabler

•  Web Appointments & Approvals
•  Secondary Contract Claims & Approvals
•  Leave
•  Biographical Maintenance

Payroll

•  ED Code definitions, including impact of statutory components i.e. Tax Codes, UIF, Skills, COIDA, GLA Allocation and impact
•  Globals and impact including TGP setups vs Basic plus Benefits
•  Definition and use of Funds, Tables and their structures, impact on calculations
•  TGP Setups vs Basic plus Benefits
•  Medical Aid Calculations including Tax Credits, AMTC, Fringe Benefits
•  Payroll Postings – where GLA comes from etc. Automated postings vs manual postings
•  Salary Calculations – Calc Numbers / Seq Numbers, finalization of salary calcs
•  Rollbacks / Re-calcs vs Late Calcs
•  SARS Submission process plus understanding and clearing validation errors
•  Salary Increases, process followed

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Job description
Primary Responsibilities for the Role

The EPM junior Consultant will be responsible for the following duties:

•   Complete the Board software training end pass the software certification exams
•   Required to assist in the development and configuration of EPM solutions
•   Assist in the development of proof of concept and demonstration applications
•   Assist the EPM team with support of EPM solutions
•   Recording of problem and incident management within the required ticketing management system, to maintain customer SLAs.
•   Assist the EPM team with implementation projects
•   Proactively and efficiently work on assigned tasks under supervision of senior team members
• Complete weekly time sheets and admin tasks assigned by senior members

Minimum requirements
Minimum Qualification and Experience Requirements

•   BCom in Information systems, BCom accounting and higher, BSc In Informatic, or related degree
•   Basic Microsoft SQL Skills (e.g. SELECT, UPDATE, DELETE and JOIN statements)
•   Good financial understanding
•   Basic Understanding of Business Intelligence
•   Ability to converse both to business and technical stakeholders
•   Collaborative team player who establishes relationships with ease and communicates effectively with persons on all levels
•   Coordinating Skills
•   Be services orientated

Personal Attributes and Qualities

•   Good communicator
•   Be organised and structured
•   Confidence
•   Respectful to others
•   Fair
•   Honest and sense of Integrity
•   Practical
•   Analytical
•   Creative
•   Ability to work under pressure
•   Have good judgement
•   Ability to pay attention to detail without losing sight of the bigger picture
•   Flexible
•   Ability to Multitask
•   Dynamic
•   Team oriented
•   Passionate about work
•   Goal Oriented
•   Interpersonal Skills

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Job description
Primary Responsibilities for the Role

Repair Process

•   Make sure spares units are available for Van stock
•   Make sure all equipment we hold we create refurbished options
•   Repair all out-of-warranty equipment
•   Make sure warranty equipment is tested before creating a Job Card
•   Make sure to troubleshoot and Log cases with our Suppliers
•   Make sure to test all repaired equipment from Our suppliers
•   Complete all Oracle hardware courses available and stay current with Oracle versions

Refurbishment Process

•    Meet with the Micros Hardware Manager to be briefed on any special requirements.
•   Be able to liaise with Support Staff/ Projects Manager and manage the job assigned or any other dealings that the company deems fit.   
•   Field Technician must sign for all equipment
•   Work with stock controllers and PM to complete Scheduled Refurbishments
•   Field Technician will test all the equipment and submit the details to PM for quoting

 Support Assistance

•   Micros Field Technician is required to support the products assigned to him/her.
•   Clients on ‘Stop Support’ are not to be supported without authorization by Management.
•   All support calls are to be logged on the in-house call logging system according to the Micros logging standards.
•   Micros Field Technician is to be aware of escalation procedures as communicated from time to time.  Escalation procedures may vary for corporate accounts.
•   All logged calls are to be updated daily
•   Ensure timely resolution or assignment of call within the Micros SLA commitments
•   Be responsible for interaction with customers via email, telephone, fax, Bomgar, etc.  Research and test problems to confirm, isolate and identify what caused the problem and solutions.  When unable to resolve problems, escalate to the correct channels.
•   Maintain all documentation required by Micros SA. Assist with implementing, testing and writing any documentation that may be required.
•   Ensure that ALL equipment is checked in and out and properly maintained
•   Make sure the support process is fully understood

Minimum requirements
Minimum Qualification and Experience Requirements

•  Grade 12 National Senior Certificate
•  A N Server qualification advantageous
•  Minimum 3 years’ experience in Information Technology

Desired Skills and Qualities

•  Technical ability
•  Good problem-solving skills
•  Technical ability on repairing electronics
•  Good administration skills
•  Attention to detail
•  Work well under pressure
•  Strong organizational and planning skills
•  IT and installation knowledge and experience
•  Attention to detail and problem-solving skills
•  Excellent written and verbal communication skills
•  Timeous attendance to callout calls
•  Strong organizational and planning skills
•  Must be willing to be on standby on weekends and holidays
•  Complete monthly stock take report and submitted before the end of each month
•  Good time management skills
•  Willing to Travel
•  Valid Driver’s License (Manual)

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Job description

As a Test Engineer you will for design and implement test procedures to ensure that software work as intended. A Test Engineer should have a working knowledge of software and test design, the capability to run through tests, and the ability to analyse the results. The software test engineer should be result-driven, have good communication skills, and up-to-date knowledge of software programming and software test design. To be successful as a test engineer, one should be exceptionally accurate and possess a mathematical aptitude.

Minimum requirements

Qualification and Experience Requirements

•  Bachelor's degree in computer science, software development, or a related field.
• 5  years business testing  experience in a business environment.

Key Competencies

Technical Skills

• Highly accurate and detail-oriented.
•   Extensive understanding of requirements gathering.
• Strong analytical skills combined with mathematical and problem-solving skills.
•  Extensive  knowledge in preparing test cases and test plans.
• Skilled in writing documentation.
• Ability to facilitate and lead workshop skills.
•  Conduct business process mapping / engineering.
•   Extensive knowledge and experience of various business analysis  methodologies and process modelling.
•    Working knowledge of feasibility studies and preparation of business cases.
•   Understands how to be involved at a strategic level in business processes

Sector Knowledge

• Working knowledge of business processes used within the tertiary education sector.
•   Working knowledge of the ITS Integrator system functionality.
•   Working knowledge of applicable ITS Integrator technologies.
•  Strong communication / client interaction skills.
•   Working knowledge of feasibility studies and preparation of business cases.

Interpersonal interactions

•  Uses effective interpersonal and communication skills to gain acceptance of and commitment to plans, ideas and initiatives.
•   Shares important and relevant information.
•  Gains the cooperation, trust and support of others.
•  Seeks a win/win solution with the minimization of a compromise.
• Communicates in a positive manner resulting in action. 
•  Focuses energy on finding solutions rather than blaming others.
•   Acknowledges others’ contributions.

Living the Values

• Ensuring compliance with all applicable policies, regulations, standards and governance requirements
• Treating all people fairly and consistently, and with dignity and respect
• Being ethical, honest and sensitive in all dealings
• Taking corrective action to address inappropriate decisions or actions

Leading Self

• Taking ownership for own performance and decisions and their impact on the business.
• Set and achieve goals, consistently complies with quality standards, and meets deadlines.
• Demonstrating tenacity and resilience even when faced with obstacles
•  Demonstrate positivity, mental toughness and stability during stressful periods and periods of low activity.
•  Seeking opportunities for personal feedback, learning and development
•  Mature individual with high level of emotional intelligence with the ability/capacity to be aware of, control, and express emotions.
•  Handle interpersonal relationships judiciously and empathetically.
• Self-motivated, with the ability to motivate others.
• Ability to work under pressure, independently and as part of a team.
• Admit to errors and takes corrective action to avoid repetition.
•  Approach own work with dedication and a high sense of responsibility.

Managing Change

• Constructively challenging the status quo to improve performance.
• Creating an appropriate sense of urgency for change.
• Actively engaging others in the vision and purpose of change and influencing the change process.
• Maintaining focus and seeing change through to completion.
• Recognising and celebrating progress in implementing change.

Business Focused

• Sensitive to the cost of implementing a proposed solution.
• Strives to find and implement the solution that delivers value in terms of client business requirements.
• Builds rapport and constructive relationships with clients.

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Job description  

• To provide telephonic / remote / onsite support for all Micros products.
•   Clients on ‘Stop-Support’ are not to be support without the authorization by Management.
•   To ensure accurate and timely updates of logged support issues one the in-house call logging system.
•   To be aware of escalation procedures as communicated from time to time. Escalation procedures may vary for corporate accounts.
•   To make sure the billing process is adhered to with regards to chargeable calls and managed with the help of account managers and projects.
•   Be responsible for interaction with customers via email, telephone etc.
•   Research and test problems to confirm, isolate and identify what caused the problem and solutions. When unable to resolve problems, escalate to the correct channels.
•   Maintain all documentation required by Micros.
•   Assist with the occasional implementing, testing, and writing of any documentation that may be required.
•   Test and troubleshoot new versions prior to release.
•   To employ sound decision making when dealing with customer support issues such as escalation, resolve customer issues in the most efficient manner, and in the shortest possible time.
•   To always maintain effective communication with our customers, through a planned program of scheduled telephonic conversations and meetings.
•   Inform the relevant account managers of support/maintenance issues regarding their clients.
•   Attend any relevant training course which is set to improve knowledge on the company’s or associated applications.
•   Prioritizing numerous issues of varying severity & service levels and dealing with them accordingly.
•   Collaborating extensively with peers and other teams to drive problem resolution and contribute to growing the knowledge.
•   Logging and managing support cases with 3rd parties.
•   Dealing with all historical cases – cases include configuration changes, training cases and balancing queries.
•   Will be responsible for support installs this would include new credit card installs and other installs deemed necessary.
•   Scheduled patch installs.
•   Support issues with regards to new database role outs.
•   Ensure that cases are updated, and SLA is kept on the cases owned by the individual.

Minimum requirements

Minimum Qualification and Experience Requirements

• Matric / Grade 12 / Equivalent
• Micros experience essential.
• IT related knowledge (A Core and N Core Added advantage).
• Excellent Database Skills.
• Minimum 1 year experience within restaurant industry. 
• Good understanding of Microsoft products (Windows, Office).
• Driver’s license.

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Job description
Support Consultant Student Management System primarily supporting TVET Colleges. They will provide support to clients on the functionality of the ITS Integrator suite of products. The incumbent is responsible for the for logging, investigation, and resolution of queries from the clients, to fulfill the contractual obligation to the clients as laid out in the SLA (Service Level agreement).

Minimum requirements
Minimum qualification experience required

•  Matric relevant qualification i.e., a Degree or Diploma
•  Business Analysis/Testing Certificate will be an advantage
•  7 years of experience using ITS Integrator on the related subsystem
•  Proficient in MS Excel, MS Word and PowerPoint
•  Knowledge of Visio and MS Projects will be an advantage
•  Knowledge of Student Finance system and/or HR/Payroll system will be advantageous.

Core competencies knowledge

•  Intermediate business process knowledge
•  Intermediate understanding of business principles
•  Intermediate knowledge of statutory legislation
•  Identify opportunities to sell systems and services to existing clients
•  Intermediate knowledge of the sector
•  Intermediate knowledge of the ERP systems function
•  Intermediate knowledge of different modules in the various suite of products
•  Continuous development of knowledge of software systems within scope of control.
•  Continuous development of knowledge of business practices that are addressed by software systems within scope of control.

Skills

•  Ability to perform medium to complex investigations
•  Design & analysis skills
•  Research skills
•  Mentoring and coaching skills
•  Conduct Training and Consulting
•  Ability to grasp business practices and recommend alternative solutions
•  Intermediate problem-solving ability
•  Ability to create, compose and edit written materials
•  Agile and adaptable

Communication skills

•  Proficient written and verbal English communication skills
•  Proficient presentation and report writing skills
•  Proficient negotiation skills
•  Interpersonal skills
•  Ability to communicate with high-profile clients
•  Excellent presentation skills
•  Ability to compose and edit written materials

Sytem Knowledge

Have Advanced knowledge of:

•  Student Application Wizard
•  ITS SMS Interface
•  Student Applications
•  Student Registration
•  Student iEnabler
•  Study Records
•  Academic structure
•  Student Graduation Management
•  TVETMIS / HEMIS
•  Student Short Courses – where applicable

Competent and advanced beginner 

•  Celcat Interface – where applicable
•  Distance Education – where applicable
•  Student Enquiry
•  Student Timetabling
• Novice in:
•  Academic Contract
•  IVR