Administration Assistant at RCL Foods

Job Description

“RCL FOODS is a passion-led business. Do you want to be part of a growing and enthusiastic company working towards an ambition to offer more food to more people, more often?” The KZN Customer team is on the hunt for an Administration Assistant to join the Consumer division with a direct report to the National Account Manager.

Minimum Requirements

• Matric
• A secretarial diploma or office administration Diploma would be an advantage
• 2 years' administrative experience

Duties & Responsibilities

To support the sales team and provide an important link between the managers and  their customers by managing the processes of all sales-related paperwork whilst resolving queries and arranging appointments to visit new and established customers.

Sales Administration

• Manage the price capturing process into the system.
• Send price survey confirmations to customers every 2 weeks.
• Maintain electronic and paper-based customer records and information.
• Compile weekly performance feedback by sub-category for Regional Account Managers / National Account Managers.
• Prepare monthly expense claims.
• Monthly budget management – scrutinize reports and reverse relevant charges to correct cost Centre, and extract cost detail on request.
• Manage business accrual Sallies as required.
• Maintain MSIT budgets controls by customer/category.
• Maintain the timeous Loading of Customer cycle and ad hoc deals.
• Managing OOS and Out of Sequence deliveries.
• Monitor and profile PI allocations and communicate to manager.
• Monitor weekly pricing on key SKU's in Customers by region.
• Monitor implementation of key price points vs RRSP.
• Highlight to relevant NAM where objectives are not being achieved.

Promotion Grid Maintenance:

• Capture and maintain all activities on the promotional grid and publishing internally.
• Responsible for the accuracy and the compliance of the retailer promotional grid.
• Ensure promo grid changes timeously are communicated to Customer Marketing & Supply chain team.
• Weekly Advert trackers and Scorecards.

Team Coordination and Self-Management

• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritizing and self-development.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately mantained.
• Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
• Support the business core values. 
• Champion training and development of self and others through utilising available training opportunities.
• Participate in regular performance appraisals and ensure that own targets and goals are clear and achievable.
• Maintain a basic appreciation and awareness of employee relations climate and compliance where required in line with relevant legislation and company policy.
• Compiling weekly feedback
• Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.

Customer Service

• Quickly build an understanding of the FMCG industry, especially the Relevant categories and products.
• Develop a strong working relationship with Junior Acc Managers, Key Acc Managers, and National Account Managers within teams.
• Build working relationships with key admin staff within customer's business.
• Manage customer jab allocations, liaise with customer services and feedback to customer on drop dates, etc.
• Weekly Advert trackers and Scorecards