Administration Clerk (Telephone Operator) at Department of Water and Sanitation

REQUIREMENTS :

• A Senior/ Grade 12 certificate. Knowledge of clerical functions, practices as well as the ability to capture data. Operate computer and collate administrative statistics.
• Basic knowledge of problem solving and analysis. Accountability and ethical conduct. Good communication skills. Telephone etiquette. 

DUTIES :

• Operate the switchboard by answering the incoming and handling outgoing calls. Handle routine enquiries. Must upkeep the registry and filing system. Ensure customers are referred promptly and correctly. Taking down messages and administering the correct distribution thereof. Supplying basic information to customers regarding the Department services. Keep the reception area clean and tidy. Receive guests and / or visitors.
• Updating and distributing the internal telephone directory and keeping a database of other important contact numbers. Operate the fax machine. Responsible for fault reporting on the telephone system and liaising with service providers in this regard. Utilize the Telephone Management System to monitor telephone accounts, including printing reports and verifying information.
• Keeping and completing registers pertaining to their telephone system and fax machine. Monitor access control ensuring visitors sign in.