Administrative Assistant (4 Month Fixed Term Contract) at Clicks Group

Introduction

• The Clicks Group is looking to recruit an Administrative Assistant to work within our Clicks Direct Medicines division. The role will be based at our Regional Office in Lea Glen, Roodepoort and will report into the Service Centre Supervisor.

Job description

Job Objectives:

• To resolve medical aid rejection queries with member where medical aid has no impact e.g. benefit exceeded
• To resolve medical aid rejection queries with medical scheme e.g. medication authorization
• To provide member with status update regarding rejection and resolution thereof.
• To resubmit all rejections within target set per medical aid i.e. between 40 and 60 queries per day to medical       aid three days prior to due date of delivery
• To resolve queries received from patients within a two hour turn-around time e.g. extended supplies due to     member going oversees

Knowledge:

• IT applications areas and delivery channels (Unisolv and Marconi )
• Current IT technology (6 months)
• Medical Aid Formularies (6 months)
• Product knowledge (1 year)
• Pharmacy Council Legislation (1 year)

Skills:

• Communication skills   
• Problem solving skills

Competencies:

Essential:

• Analysing
• Deciding and Initiating Action
• Adhering to Principles and Values
• Persuading and Influencing
• Working with People
• Adapting and Responding to Change
• Achieving Personal Work Goals and Objectives
• Applying Expertise and Technology
• Following Instructions and Procedures
• Delivering Results and Meeting Customer Expectations

Minimum requirements

Education:

• National Senior Certificate (Matric/Grade 12)

Experience:

• One year within secretarial /admin position
• Business Process experience 

Skills:

Essential:

• Organisational skills
• Administrative skills 

Desirable:

• Customer service (internal) 
• Communication skills 
• Problem solving skills 

Competencies:

• Analysing
• Deciding and Initiating Action
• Adhering to Principles and Values
• Persuading and Influencing
• Working with People