Administrative Assistant, Contract Logistics at DSV

Tertiary Qualification(s)

• A diploma or degree in Business Administration, Logistics, Supply Chain or a related field is preferred 
• Additional Computer Skills  
• Technical proficiency  
• Microsoft Dynamics.  
• Advanced Excel & PowerPoint Skills: Competence in using Excel for data analysis, modelling, and reporting and PowerPoint for customer facing material.  
• Supply Chain Software: Experience with supply chain management software such as Warehouse Management Systems, Transport Management systems.

Skills: 

• Strong written and verbal communication, professional, clear and confident in client-facing interactions 
• High attention to detail with the ability to manage multiple priorities without missing a beat 
• Proactive problem solver who investigates, follows up and closes the loop independently 
• Strong time management with a track record of meeting deadlines in a fast-paced environment 
• Client service orientation, responsive, dependable and solutionsfocused 
• Ability to collaborate effectively across internal teams including operations, warehouse and IT 

Job-related Requirements: 

• 2 to 3 years’ experience in the contract logistics industry (warehousing and/or transport) 
• 2 to 3 years’ experience in an administrative or operational coordination role 
• Proven experience preparing daily reports and maintaining accurate operational records 
• Exposure to system monitoring, ticket logging or IT coordination is a strong advantage 
• Intermediate to advanced MS Excel and PowerPoint skills essential

MAIN PURPOSE OF THE ROLE 

• Own the detail. Enable the operation. Keep the client confident. 
• This is your opportunity to play a critical behind-the-scenes role at one of the world's top logistics companies. As an Administrative Assistant within our Contract Logistics Commercial team, you will be the operational backbone that 
• keeps a complex, fast-moving logistics environment running without a hitch. If you thrive on detail, love solving problems before they escalate, and take pride in being the person everyone can rely on, this role was built for you. 

DUTIES & RESPONSIBILITIES

What you will own:

• Order and System Monitoring: You will prepare and distribute daily operational reports, monitor system interfaces, and investigate any orders not reflecting correctly, including interface errors, missing transactions and system failures. You will also prepare and analyse lost sales reports, ensuring nothing slips through undetected. 
• Client Communication: You will be the consistent, professional voice keeping clients informed every day. Whether it is a system delay, an order update or a resolution in progress, clients will always feel in safe hands  because of how you communicate. 
• IT and Technical Support Coordination: You will log IT tickets, follow up relentlessly until issues are resolved, and participate in User Acceptance Testing to support system upgrades and new client implementations. You will be the link between operations and IT that keeps things moving. 
• Warehouse and Transport Coordination: You will liaise daily with warehouse teams to resolve order discrepancies, assist with dispatch and delivery concerns, and prepare undelivered parcel reports with follow-ups to regional teams, making sure every order gets to where it needs to go. 
• Reporting and Meeting Support: You will assist in compiling monthly KPI presentations and coordinate operational meetings with client teams, ensuring every interaction is prepared, professional and productive.