Top Roles at DSV

SUMMARY

• The main purpose of this role is to sign up new accounts and to meet monthly and annual new business targets.
• Strategic accounts need to be signed up and the implementation of these accounts need to be managed by the candidate.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Prospect for new business and develop a qualified pipeline of leads and convert to actual billing sustainable clients.
• Manage client relationships.
• Monthly billing and financial reporting shared with the various stakeholders.
• General administrative duties – daily.
• Represent the DSV brand.
• Analysis of sales related information and report weekly to Regional New Business Sales Manager.
• Maintaining client data and update regularly on CRM System, Dynamics.
• Continuous reporting on competitor and industry analysis.
• Assist in tender/proposal production and delivery. (Preparation and presentation)
• Create sustainable value for customers by adopting an innovative approach to their business.
• Ensure that the required quarterly, accumulative and annual targets are met.
• Implementation and communication of signed business is shared with all stakeholders.
• Management of debtor’s days of clients within the company’s requirements.
• Ensure regular Inter department communication.
• Identifying cross silo solutions and work with other Department heads to ensure successful partnerships.
• Ensure that Dynamics is updated and maintained as per the company procedures and Quality Management System.
• Carry out any other duties as may be requested by Management.
• Meet the expected client call ratio KPI as indicated by your MAS
• Be deadline driven.

QUALIFICATIONS

• Completed Grade 12 / Matric
• Tertiary qualification an added advantage

COMPUTER SKILLS

• MS Office, Excel, PowerPoint Intermediary a MUST
• Advanced skill would be greatly advantageous 

EDUCATION AND/OR EXPERIENCE

• 2-3 years Key Account Management & New Business sales experience
• Experience in prospecting for new business
• Experience in achieving new business targets set
• Tender Management
• Experience in selling cross silo solutions
• Signing up strategic new accounts and growing business
• Experience with implementation of strategic accounts
• Reporting day to day to the Regional Sales Manager
• Weekly and Monthly reporting (where needed / requested)

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Main Purpose of The Role:

• To grow and retain a portfolio of clients. Build a strong business partnership with new and existing customers, consciously looking for value adding opportunities to improve and develop current client solutions.

Minimum Requirements:

• Must have a min of 8 years freight forwarding experience, including client facing experience
• Must have a proven track record of client retention experience
• Must have a high standard of business writing skills
• Must have financial experience e.g. Rates and Debtors
• Must have experience in estimates and managing client rate profiles
• Own vehicle, valid driver’s license, time management skills, ability to travel & work after hours if required.

Qualifications: 

• Matric (essential)
• Preferred:  B. Com Logistics/Supply Chain Management would be beneficial but not a requirement

​​​​​​​Computer packages

• Office 365 (Teams, OneNote, Forms), MS Word, Excel, PowerPoint, Outlook

Duties and Responsibilities:

• Managing multiple clients according to the stages in a client life cycle
• Ensuring the Executive Sponsor relationship is maintained with your client sponsor and the client
• Creating and maintaining the client information pack
• Manage the opening of accounts process – and continuous updating of client information
• Be accountable for the contract negotiations process, understanding and mitigating the risk identified
• Presenting to and implementing new DSV products, processes and strategies with client (s)
• Management of client queries
• Quality checking estimates and ensuring they are submitted on time
• Compile client specific business reports and quality checking data integrity
• Identify Opportunities for growth within the client’s business
• Record under threat and lost accounts on CRM system
• Manage service level agreements through reporting and reviews including identifying exceptions and corrective actions
• Facilitate rate negotiations and increases
• Arrange and control customer action plan processes for clients
• Identify and report on quantified value for clients
• Take meeting minutes and follow through to close out
• Manage client debtors to keep within the agreed payment terms and resolve queries in days sales outstanding
• Ensure standard operating procedures are signed off by the clients, documented and maintained
• Ensure DSV complies with client health, safety and environment requirements
• Compile monthly revenue reports for clients and portfolio
• Co-ordinate available client logistics training

​​​​​​​Additional Requirements that could be beneficial

• Understanding of accounts and international freight forwarding across all modes of transport
• PSS/Lions/Similar sales training
• Rate increase and/or implementation experience
• Administration course or experience
• Presentation Experience
• Must be target driven.
• Must be able to interact with clients at all levels being operations, tactical and strategic
• Always maintain a professional image
• Self-motivated
• Strong interpersonal skills
• Good Numeracy skills required
• Excellent administration and communication skills
• Ability to liaise with clients and colleagues at all levels
• Time management is an essential element of this position
• Disposition to be accurate and pay attention to detail
• Ability to work flexible hours
• Must be able to adapt to a rapidly changing environment/technology
• Flexibility in terms of job functions
• Ability to work under pressure
• Client empathy and ability to liaise effective to gather information in support of the account management process
• Ability to identify problems regarding workflow and operational processes in support of the client
• Ability to work in an organized fashion
• Ability to motivate and lead, and to address negative or disruptive behavior – strong leadership skills are vital

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Tertiary Qualification(s)

• Degree with 5 years experience, operational and project management experience in logistics 
• Additional Computer Skills  
• Advance Excel, PowerQuery and PowerBI 
• AutoCAD 
• Microsoft Office: PowerPoint, Visio and Project 

Job-related Requirements 

• 5 year experience in operational and project management within the logistics environment.  
• Own vehicle with driver’s license required.  
• Advanced Excel;  
• Detail oriented, high work rate, quality of work and time management to meet deadlines. 

Beneficial: 

• Experience in Warehouse Design and Costing/Pricing for RFQ’s and existing clients 
• Data Cleaning & Analytics 
• Expert in AI
• Highly adaptable to change  
• Sound knowledge of engineering economics and fundamental accounting principles 
• Experience in automation and mechanisation with warehouse environment. 
• Customer service/ relations experience  
• Project management skills and experience 
• Innovative 
• Team involvement 
• Leadership ability     
• Good people skills required 

MAIN PURPOSE OF THE ROLE 

• The Senior Solutions Design Engineer will be part of the Solution and Pricing department and will work closely with business development and facility general managers to maintain and growth the DSV Contract Logistics business. 
• Business growth will be mainly through Request For Quotation (RFQ) and/or consultation with new and existing customers. The requirement is also to support general managers to renew existing client at the end of their respective agreements. 
• The individual must be comfortable working with Big Data and clean, analyse, interpret and report back on large data sets. Have a good understanding of warehouse operations to calculate resource requirements and develop effective warehouse layout designs. Be able to use the warehouse and resource design outputs to cost the operation for the  client. The costing entails liaising with key suppliers to obtain costs like racking, sprinklers, MHE and IT. equipment 
• MS Word and PowerPoint skills is required to package the final solutions and commercials for submission to the client.  
• The role is critical in the growth of the DSV Contract Logistics business units and requires attention to detail, time management and good people skill with internal and external clients

DUTIES & RESPONSIBILITIES 

• Engineered Solutions: Identify, analyse & develop value-adding solutions for current & prospective clients; 
• Analysis and recommendations 
• Data (analysis, comparison, sense checking, cleaning) 
• Process (supporting business objectives, complete, relevant, error-proofed, measurable) 
• Facilities (best practices, flow, flexibility, compliance) 
• Costing Model – comprehensive understanding of the Solutions Costing Model 
• All costing inputs to be signed off or supported by quotes,  
• Effective use of programs like AutoCAD, MS Visio and Power BI, etc to ensured detailed and accurate designs related input into the costing model. 
• Good understanding of labour regulations (24hrs operations, shift allowance, shift patterns etc) 
• Develop relationships with key suppliers (racking, packaging, sprinklers, MHE etc) 
• Verify all productivities used in costings 
• Conduct research to ensure productivities used are in line with industry standards 

Tools: Application of the following tools and/or methodologies as appropriate and when required:  

• Material flow mapping 
• Warehouse and layout design  
• Qualitative flow measurement 
• Manning requirements calculations 
• Material handling equipment selection
• Storage density calculations 
• Productivity calculations 
• Work sampling  
• Value stream mapping 
• Problem Solving 
• Warehouse Management Systems – knowledge of key functions and features of systems used by DSV in support of solutions development and implementations. Detailed understanding of cost implications and correct allocation of related costs when completing costing models. 
• Business cases/feasibility studies – develop as required depending on financial investment required and risk profile. Tools and aspects to consider include ROI calculations, quantified value, opportunity for product improvements and future growth/revenue potential 
• New product development – develop as required new products, tools and solutions that will enhance the 
• Solutions business and ensure future growth. This can include but is not limited to e-commerce, collaborative niche products in Healthcare & Beauty sectors and industry solutions in Automotive. 
• Client Relationship management – To develop and maintain sound client relationships based on competence, respect and trust 
• Sales Support – Assist with the technical and financial selling to the client with the development and documenting of proposals, response to tenders, RFQs and RFPs 

Operation Review – Evaluate operation against proposed solutions in terms of – 

• Solution and Operations review (volumes, resource, MHE, process etc) 
• Commercial (revenue, cost, etc) 

Additional Job Information –  

• Must work well in a team. 
• Must show maturity level to work on his/her own with minimum supervision. 
• Must show initiative and be motivated. 
• Excellent communication skills both written and oral. 
• Have good numeric skills. 
• Work well under pressure and to a deadline. 
• Work on multiple projects/RFQs with overlapping timelines  
• Pay meticulous attention to detail. 
• Ability to implement corrective action. 
• Effective administration skills. 
• Must be methodical and precise in their work. 
• Punctuality and time management skills are critical. 
• Available to work long hours when required and may be required to travel locally and internationally on occasion.

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Job Related Requirements:

Project Management Experience:

• Minimum of 3+ years’ experience in a logistics and/or healthcare environment, including exposure to Warehouse Management System (WMS) implementations and large-scale operational projects

Change Management:

• At least 1+ year of experience in change management, with proven ability to engage and manage both local and global executive stakeholders

Warehouse & Operations Experience:

• Minimum of 1+ year in warehouse or operational management, with sound knowledge of best practices, process optimisation, and legal/compliance requirements

Leadership Experience:

• At least 1+ year in a project or operational leadership role, with demonstrated capability in team leadership, performance management, and staff development

Facilitation & Stakeholder Engagement:

• 2+ years’ experience in facilitating workshops, planning sessions, and problem-solving engagements, with the ability to influence diverse stakeholder groups toward effective outcomes

Financial Acumen:

• Minimum of 1+ year experience in budget development and financial management, including tracking and controlling CAPEX, OPEX, and P&L performance

Contractual & Commercial Exposure:

• At least 1+ year of experience supporting contract development, service level agreements (SLAs), and client negotiations

Operational Excellence Knowledge:

• Strong understanding of warehouse best practices, including inventory management, Lean principles, and industry benchmarks (e.g., WERC standards)

Mobility & Travel:

• Valid driver’s license and own transport
• Willingness and ability to travel within Gauteng, across South Africa, and internationally as required

Communication & Collaboration:

• Excellent written and verbal communication skills, with strong interpersonal abilities and a collaborative, team-oriented mindse

Tertiary Qualifications:

• A Postgraduate Diploma in Project Management, or a relevant three-year qualification from an accredited institution
• Foundational certification in PRINCE2, PMBOK, or an equivalent project management methodology
• Prosci Practitioner Certification (or equivalent) in Change Management
• Advanced certifications such as PRINCE2 Practitioner, Managing Successful Programmes (MSP), PMP (Project Management Professional), or equivalent will be advantageous

Added Advantages for the Role:

• Demonstrated knowledge and experience within the healthcare industry

Construction Management

• Exposure to construction or infrastructure-related projects within an operational environment

Systems & Technology Competence

• Practical experience in Warehouse Management Systems (WMS), Enterprise Resource Planning (ERP) systems, including SAP, as well as data analytics tools such as Power BI. Exposure to Artificial Intelligence (AI) applications in operations or supply chain environments
• Healthcare, Road Logistics, Import and Exports Best Practice: w.r.t. operational processes
• General business acumen and sound knowledge of procurement principles, engineering economics and fundamental accounting principles
• Warehouse Design and Configuration aligned to Best Practices, OHS and Legal Compliance: Extensive knowledge and experience
• Applied negotiation skills
• Applied risk management skills
• Supply Chain Management accreditation such as CSCP, SCOR-P, etc
• Application software development experience with strong IT acumen
• SAIIE accreditation

Computer Literacy Level:

• Advanced Microsoft Office knowledge
• Microsoft Visio (advanced), Microsoft Project (advanced), Excel (advanced) Project Portfolio management software (such as Clarity, PPO, etc.)

Main Purpose of the Role:

• The Project Manager is responsible for the successful delivery of assigned projects within agreed timelines, budget, scope, and quality standards, in alignment with client governance frameworks.
• The role requires effective engagement with all project stakeholders and close collaboration with internal and external clients to understand requirements, manage expectations, and proactively address risks, issues, and change.
• This position plays a key role in supporting company objectives by identifying, analysing, and implementing value-adding, sustainable solutions for both current and prospective customers.
• Success in this role depends on the ability to align customer needs with client values, policies, and strategic objectives, while fostering strong collaboration across Global IT, Operations, contractors, and other stakeholders.

Duties and Responsibilities:

Project Planning & Governance

• Develop comprehensive project plans aligned with business strategy, defining scope, timelines, resources, and financial requirements
• Apply structured methodologies (e.g., CLPA, DQP) and ensure adherence to client governance frameworks
• Manage project dependencies, milestones, and deliverables through formal planning tools

Project Execution & Delivery

• Lead end-to-end project execution to ensure delivery on time, within budget, and to required quality standards
• Coordinate activities across phases, teams, and stakeholders to ensure seamless transitions and progress
• Monitor performance and implement corrective actions where necessary

Resource & Team Management

• Assemble, lead, and motivate cross-functional project teams
• Allocate tasks, define responsibilities, and balance workloads effectively
• Facilitate workshops, planning sessions, and regular status meetings

Time & Cost Management

• Develop and maintain realistic project schedules using appropriate tools (e.g., Microsoft Project)
• Prepare and manage project budgets, tracking actual spend versus approved budgets
• Ensure efficient utilization of resources to optimize cost and delivery

Risk, Issue & Change Management

• Identify, assess, and mitigate project risks proactively
• Manage issues in line with governance and escalation protocols
• Integrate change management into project planning and execution to ensure successful adoption

Stakeholder & Communication Management

• Build and maintain strong stakeholder relationships based on trust, competence, and transparency
• Provide structured and timely reporting to stakeholders and executive sponsors
• Manage escalations effectively to ensure swift resolution of challenges

Quality & Continuous Improvement

• Ensure delivery of high-quality outcomes that meet or exceed stakeholder expectations
• Drive continuous improvement and best practice adoption across projects

Commercial & Contractual Support

• Support contract development and negotiations with clients and suppliers
• Assist in procurement processes, ensuring alignment with ethical standards and company policies

Governance & Reporting

• Prepare and facilitate Project Steering Committee meetings
• Ensure compliance with approved project management frameworks and reporting standards
• Maintain accurate project documentation and performance tracking

Tools & Methodologies

• Project Office tools (e.g., Clarity)
• Microsoft Project (scheduling and planning)
• Microsoft Visio (process and solution design)
• SAP / Webcost (cost management)
• Cherwell (service request management)
• DQP (DSV Quality Process)
• CLPA (Contract Logistics Project Approach)

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Tertiary Qualification(s)

• A diploma or degree in Business Administration, Logistics, Supply Chain or a related field is preferred 
• Additional Computer Skills  
• Technical proficiency  
• Microsoft Dynamics.  
• Advanced Excel & PowerPoint Skills: Competence in using Excel for data analysis, modelling, and reporting and PowerPoint for customer facing material.  
• Supply Chain Software: Experience with supply chain management software such as Warehouse Management Systems, Transport Management systems.

Skills: 

• Strong written and verbal communication, professional, clear and confident in client-facing interactions 
• High attention to detail with the ability to manage multiple priorities without missing a beat 
• Proactive problem solver who investigates, follows up and closes the loop independently 
• Strong time management with a track record of meeting deadlines in a fast-paced environment 
• Client service orientation, responsive, dependable and solutionsfocused 
• Ability to collaborate effectively across internal teams including operations, warehouse and IT 

Job-related Requirements: 

• 2 to 3 years’ experience in the contract logistics industry (warehousing and/or transport) 
• 2 to 3 years’ experience in an administrative or operational coordination role 
• Proven experience preparing daily reports and maintaining accurate operational records 
• Exposure to system monitoring, ticket logging or IT coordination is a strong advantage 
• Intermediate to advanced MS Excel and PowerPoint skills essential

MAIN PURPOSE OF THE ROLE 

• Own the detail. Enable the operation. Keep the client confident. 
• This is your opportunity to play a critical behind-the-scenes role at one of the world's top logistics companies. As an Administrative Assistant within our Contract Logistics Commercial team, you will be the operational backbone that 
• keeps a complex, fast-moving logistics environment running without a hitch. If you thrive on detail, love solving problems before they escalate, and take pride in being the person everyone can rely on, this role was built for you. 

DUTIES & RESPONSIBILITIES

What you will own:

• Order and System Monitoring: You will prepare and distribute daily operational reports, monitor system interfaces, and investigate any orders not reflecting correctly, including interface errors, missing transactions and system failures. You will also prepare and analyse lost sales reports, ensuring nothing slips through undetected. 
• Client Communication: You will be the consistent, professional voice keeping clients informed every day. Whether it is a system delay, an order update or a resolution in progress, clients will always feel in safe hands  because of how you communicate. 
• IT and Technical Support Coordination: You will log IT tickets, follow up relentlessly until issues are resolved, and participate in User Acceptance Testing to support system upgrades and new client implementations. You will be the link between operations and IT that keeps things moving. 
• Warehouse and Transport Coordination: You will liaise daily with warehouse teams to resolve order discrepancies, assist with dispatch and delivery concerns, and prepare undelivered parcel reports with follow-ups to regional teams, making sure every order gets to where it needs to go. 
• Reporting and Meeting Support: You will assist in compiling monthly KPI presentations and coordinate operational meetings with client teams, ensuring every interaction is prepared, professional and productive. 

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Main Purpose of The Role:

• To be part of New Business Commercial Team and champion New Business growth for DSV.
• To Protect, Grow and Innovate with regards to New Business Signed on.

Minimum Requirements:

• Must have a min of 4 years experience in Sales.
• Must be fluent in English, both written and verbal.

Skills & Competencies

Technical & Commercial

• Strong understanding of Air & Sea freight forwarding products and services.
• Proven ability to sell complex logistics solutions.
• Solid commercial, negotiation, and financial acumen.

Soft Skills

• Results-driven with a strong hunter mindset.
• Excellent communication and presentation skills.
• Relationship builder with stakeholder management capability.
• Self-motivated, disciplined, and resilient.

Qualifications: 

• Matric (essential)
• Degree (will be of advantage)

Computer packages

• Office 365 (Teams, OneNote, Forms), MS Word, Excel, PowerPoint, Outlook, CRM systems

Duties and Responsibilities:

Business Development & Sales

• Identify and pursue new Air & Sea freight opportunities within target industries and trade lanes
• Develop and execute new business sales plans to achieve volume, revenue, and margin targets
• Build and maintain a strong sales pipeline through prospecting, networking, and referrals
• Lead customer negotiations, pricing discussions, and contract finalisation
• Drive cross-selling opportunities across DSV’s broader service offerings where applicable

Customer & Account Management

• Establish trusted, long-term relationships with key decision-makers and stakeholders
• Understand customer supply chain needs and propose tailored logistics solutions
• Ensure smooth onboarding and handover to operations, maintaining service excellence
• Proactively manage customer performance, retention, and growth opportunities

Market & Strategic Insight

• Monitor market trends, competitor activity, and customer needs within Air & Sea freight
• Contribute to sales strategy and vertical-specific initiatives
• Provide accurate revenue forecasting and reporting through CRM and internal tools

Internal Collaboration

• Work closely with Operations, Pricing, Customer Service, and Finance to deliver competitive and compliant solutions.
• Ensure adherence to DSV policies, governance, and ethical sales practices

Key Performance Indicators (KPIs)

• New business revenue and gross profit
• Customer acquisition and pipeline conversion
• Margin quality and yield
• Retention of newly acquired customers
• Accuracy of forecasts and CRM discipline

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Computer Literacy Level

• Intermediate in Full MS Office Suite

Job related requirements

• 2-3 years New Business Sales experience in the Transport and Logistics industry
• Experience in prospecting for new business
• Experience in achieving new business targets set. Tender Management experience.Experience in selling cross silo solutionsDeveloping and managing a qualified new business pipeline
• Reporting day to day to the Regional Sales Manager
• Monthly reporting (where needed / requested)

Electives

• Basic understanding of industry supply chains
• Strong administrative skills with high attention to detail 
• Strong new business development skills

Duties and responsibilities

• Sign new business in the Distribution market for the allocated Region and meet monthly and annual new business targets set.
• Prospect for new business and develop a qualified pipeline of leads and convert to actual billing sustainable clients.
• Manage client relationship.Monthly billing and financial reporting.General administrative duties.Represent the DSV brand.
• Analysis of sales related information and report weekly to Regional Sales Manager.
• Maintaining client data.
• Competitor and industry analysis.
• Assist in tender/proposal production and delivery. (preparation and presentation)
• Create sustainable value for customers by adopting an innovative approach to their business.
• Ensure required monthly and accumulative targets are met.
• Implementation and communication of signed business.
• Management of debtor’s days of signed clients within the companies requirements.
• Inter department communication.
• Identifying cross silo solutions and working with other Department heads
• Mentoring junior New Business Sales Executive.
• Ensure all client files are updated and maintain as per the company procedures and Quality Management System.
• Carry out any other duties as may be requested by Management.
• Update and maintain the internal CRM System.
• Meet the expected client call ratio KPI as indicated by your Manager.

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Main Purpose of The Role:

• Sell the Road Logistics services and solutions for the company. 

Duties and Responsibilities:

• Find new business opportunities 
• Maintain a healthy pipeline for future deals
• Respond to new and current client base regarding complaints and service enquiries
• Be a brand ambassador that represents the company’s brand and values
• Demonstrates advanced product knowledge (domestic courier and distribution and cross border BLNE) 
• Adheres to all company policies and procedures
• Regular travel in and around KZN to meet clients 

 Minimum Requirements: (non-negotiable when screening)

• Minimum of 2 years’ sales experience in the logistics industry
• Sales achievements and skills attained within the industryValid drivers license and own vehicle. 
• Skills of achieving targets and generating new leads
• Strong negotiating and selling skills
• Be well-groomed and presentable.
• Have excellent people skills and intuitive to client’s needs.
• Computer literate in software such as Microsoft Office (Word/Excel/Power point
• Experience working on CRM systems 
• Experience in developing leads and researching potential clients
• Working well as part of a bigger sales team but also able to deliver and work independently.
• Excellent verbal and written communication skills, including the ability to create presentations and present to new and existing clients and tender experience

Essential Qualifications: 

• Matric / Grade 12 
• Proven track record of successful Sales (Proof of achievements required)Any post-matric qualifications in sales will be an added advantage.

 Advantageous Qualifications: 

• Great written and Verbal communication skills 
• Time management and prioritization skills to meet deadlines and closes sales in a timely     manner.Willingness to adapt and implement new sales methods and strategies

Product knowledge

• Quick thinking to provide creative solutions that address customers’ needs and concerns

Computer packages (please specify whether essential or advantageous)

• Essential - Microsoft Office full suite