Administrative Assistant, Export Documentation, Healthcare at DSV

Job Related Requirements:

• 2 years experience in a logistics environment?
• 2 years experience in a customer service role handling order queries, as well as customer and client queries
• 1 year export experience (issuing shipping documents - commercial invoices, packing lists), understanding the export process, issuing proforma invoices
• Good time management and analytical skills with high levels of attention to detail
• Good interaction skills.

Added Advantages for this Role:

• Knowledge of an export document package will be an advantage.

Computer Literacy Level:

• Basic Microsoft Office knowledge.

Duties and Responsibilities:

• Processing orders following the correct procedures
• Meeting department KPI’s monthly
• Issuing shipping documents for all shipments on export documentation package
• Issuing proforma invoices on export documentation package
• Handle customer queries timeously and efficiently.
• Answering customer calls quickly and efficiently.
• Dealing with Client companies on a regular basis.
• Maintaining the filing system.
• Liaising with other departments to ensure improved customer service levels
• Issuing Letter of credit documents 
• Arranging pre shipment inspections