Jobs Available at DSV

Duties and Responsibilities:

• Maintain and grow a strong client base.
• Find new business opportunities 
• Maintain a healthy pipeline for future deals
• Respond to new and current client base regarding complaints and service enquiries
• Be a brand ambassador that represents the company’s brand and values
• Demonstrates advanced product knowledge
• Adheres to any and all company policies and procedures

Minimum Requirements: (non-negotiable when screening)

• Minimum of 1 year experience in the logistics industry
• Sales achievements and skills attained within the industry
• Skills of achieving targets and generating new leads
• Strong negotiating and selling skills
• Be well-groomed and presentable.
• Have excellent people skills and intuitive to client’s needs.
• Computer literate in software such as Microsoft Office (Word/Excel).
• Experience in developing leads and researching potential clients
• Working well as part of a bigger sales team but also able to deliver and work independently.
• Excellent verbal and written communication skills, including the ability in giving presentations.

Essential Qualifications: 

• Matric / Grade 12
• Proven track record of successful Sales
• Any post-matric qualifications in sales will be an added advantage.

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Job Related Requirements

• Grade 12 Certificate
• Minimum 5 years’ experience in Ocean Freight Forwarding
• Minimum 3 years in managing people (supervisory or other)
• Tertiary Qualification in Supply Chain or Logistics will be an added Advantage

Electives

• Knowledge of current incoterms
• Knowledge of Retail Logistics / supply chain
• Knowledge of Order Management Systems
• Good Communication Skills 
• Direct client facing
• Requirement to work on excel reports at intermediate level
• Previous Experience in Cargo Wise One (operating system)

Duties and Responsibilities

• Management of operations team assigned to a specific set of customers
• Liaise with customers daily to ensure alignment of operational tasks and objectives
• Develop and maintain strategic relationships with customers
• Support Key account manager with account reviews and presentations
• Ensure account profitability is well managed and customer rate card is maintained
• Manage and maintain service levels within the KPI’s set out in the service level agreement.
• Understand the intricacies of the customers service requirements
• Manage the team to ensure optimal efficiency and productivity
• Collate weekly / monthly / quarterly data to present at customer meetings
• Ability to work overtime as operational requirements

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Job Related Requirements:

• 2 years experience in a logistics environment?
• 2 years experience in a customer service role handling order queries, as well as customer and client queries
• 1 year export experience (issuing shipping documents - commercial invoices, packing lists), understanding the export process, issuing proforma invoices
• Good time management and analytical skills with high levels of attention to detail
• Good interaction skills.

Added Advantages for this Role:

• Knowledge of an export document package will be an advantage.

Computer Literacy Level:

• Basic Microsoft Office knowledge.

Duties and Responsibilities:

• Processing orders following the correct procedures
• Meeting department KPI’s monthly
• Issuing shipping documents for all shipments on export documentation package
• Issuing proforma invoices on export documentation package
• Handle customer queries timeously and efficiently.
• Answering customer calls quickly and efficiently.
• Dealing with Client companies on a regular basis.
• Maintaining the filing system.
• Liaising with other departments to ensure improved customer service levels
• Issuing Letter of credit documents 
• Arranging pre shipment inspections

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Minimum Requirements:

• Experience: 4-6 years in Business Analysis, Consulting, or a related Systems role, with a strong emphasis on EDI/API integrations.
• Customer Engagement: Proven experience in a front-facing role, engaging directly with customers.
• Industry Knowledge: Experience in Freight Forwarding or Logistics is a plus.
• Additional Considerations: Candidates in a current Freight Forwarding role in Operations or Account Management with suitable technical acumen and experience in customer integrations may be considered.

Qualifications: 

• Matric (essential)
• Advantageous to have Industry level qualification/ tertiary qualification.

Computer packages

• Solid understanding of EDI/ API technos and disciplines, Forwarding related TMS or customer visibility platforms advantageous, knowledge of main ERP systems advantageous

Duties and Responsibilities:

• Supports business/sales organization during tender/RFQ process related to customer integration from a business perspective.
• First point of contact for local business, sales organization when an integration and/or adjustment is requested. 
• Responsible to collect documentation and test files from customer i.e. mandatory files for allocation of technical resources: Customer/Partner Message Instruction Guide (minimum confirmation that the MIG version we have is still valid), Customer Sample Files (inbound test files), XSD schema (if the customer is using XML file format) 
• Responsible to collect documentation of operational requirements e.g. operational processes, TMS triggers. 
• Starts integration process by submitting BRF. 
• Supports and align with IT for creation of Customer Scope Document (CSD) 
• Responsible for customer to sign-off CSD. 
• Defines full setup of test scenarios and create/define reference shipments for all messages related to the request, inbound & outbound. 
• Supports IT during creation of BRD and EDI specification. 
• Sign-off the BRD before request is moved into build/development phase. 
• Take part in integration planning together with operations, EDI developers, IT and Central Integration Office Project Manager 
• Ensures all necessary business approvals are obtained within the agreed timeframe. 
• Ensures that all local stakeholders are aligned. 
• Ensures that all local contributors have committed to the plan and are delivering on time and according to best practice to ensure best quality. 
• Acts as the first escalation point to business management for Customer Integration Office 
• Supports IT to execute Integration Test from an operational and customer point of view e.g. processes, procedures and work instructions. 
• Ensures that the User Acceptance Tests (UAT) scenarios are created in due time prior to UAT to avoid delay in UAT. 
• Responsible for execution of User Acceptance Test (UAT) with support from IT, Business and customer.  
• Available for trouble shooting during UAT.
• Responsible for customer to sign-off UAT including UAT-log (sign-off need to be documented). 
• Ensures that processes, procedures, and work instructions are made for business. 
• Ensures that training is executed (if needed) and business is using the system as intended. 
• Responsible for arranging, facilitate and document hypercare meeting with customer (internal hypercare meetings are handled by CINTO). 
• Responsible for raise ticket/incident related to technical issues identified during hypercare investigation. 
• Acts as the first point of contact for business after Go-live, troubleshooting and advising on issues during hypercare period. 
• Available during hypercare.
• Full support on all local Customer integrations post go-live according to defined standard process.

Added Advantages

• Strong Technical/ System acumen
• Deadline driven.
• Strong administration and Communication skills
• Ability to connect with people and build solid relationships.
• Pragmatic and hands-on approach
• Project Management skills
• Dynamic
• Ability to create and present presentations to both internal and external audiences.
• Strong analytical skills
• Solution-minded

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Basic Minimum Requirements - Non Negotiable

• Matric / Grade 12
• 2-3 years Senior Key Account Management & New Business sales experience
• Experience in prospecting for new business
• Experience in achieving new business targets set
• Tender Management 
• Experience in selling cross silo solutions and presenting to C Level
• Maintain and grow existing customer base
• Signing up New Accounts and growing business
• Experience with implementation of strategic accounts

Duties and Responsibilities

• Maintain and grow the existing client base in the Distribution market for the allocated Region and meet monthly and annual retention targets that have been set
• Prospect for new business and develop a qualified pipeline of leads and convert to actual billing sustainable clients
• Manage client relationships, both existing and new where applicable
• Monthly billing and financial reporting shared with the various stakeholders
• General administrative duties – daily
• Represent the DSV brand
• Analysis of sales related information and report weekly to Regional New Business Sales Manager
• Maintaining client data and update regularly
• Continuous reporting on competitor and industry analysis
• Assist in tender/proposal production and delivery (preparation and presentation)
• Create sustainable value for customers by adopting an innovative approach to their business
• Ensure that the required monthly and accumulative targets are met
• Implementation and communication of signed business is shared with all stakeholders
• Management of debtor’s days of clients within the company’s requirements
• Ensure regular Inter department communication
• Identifying cross silo solutions and work with other Department heads to ensure successful partnerships
• Ensure all client files are updated and maintained as per the company procedures and Quality Management System
• Carry out any other duties as may be requested by Management
• Update and maintain the internal CRM System
• Meet the expected client call ratio KPI as indicated by your Manager
• Reporting day to day to the Regional Sales Manager
• Weekly and Monthly reporting (where needed / requested)

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BASIC MINIMUM REQUIREMENT :

• Matric or equivalent
• TERTIARY QUALIFICATION : Not required
• COMPUTER LITERACY LEVEL : Advantageous - MS Suite Basic
• ADDITIONAL COMPUTER SKILLS : Advantageous - WMS

JOB-RELATED REQUIREMENTS :

• Minimum of 2 years’ experience in Automotive Warehousing environment.
• A good understanding of JIS supply.
• A valid forklift license is essential.
• Ability to work overtime when required.

DUTIES & RESPONSIBILITIES :

• To follow defined standardized work instructions
• Reading daily WIP to determine what material is required.
• Report on all quality defects at fitment and report to supervisor on any requisitions requested by MBSA.
• Locating required material in the correct line location
• Ensuring that all work is carried out as per Work instructions and processes provided
• Do all MHE checks daily
• Always keep production running so it’s important to monitor all parts supplied and maintain a clear buffer on- line side and in marshalling
• Make sure all paperwork is up to date
• Ability to understand scanning devices implemented at MBSA
• Understanding of DSV WHS management system
• Assemble parts and look for quality defects
• All check sheets are done daily, and compliance is followed as per DSV

go to method of application »

BASIC MINIMUM REQUIREMENT :

• Matric or equivalent
• TERTIARY QUALIFICATION : Not required
• COMPUTER LITERACY LEVEL : Advantageous - MS Suite Basic
• ADDITIONAL COMPUTER SKILLS : Advantageous - WMS

JOB-RELATED REQUIREMENTS :

• Minimum of 2 years’ experience in Automotive Warehousing environment.
• A good understanding of JIS supply.
• A valid forklift license is essential.
• Ability to work overtime when required.

DUTIES & RESPONSIBILITIES :

• To follow defined standardized work instructions
• Reading daily WIP to determine what material is required.
• Report on all quality defects at fitment and report to supervisor on any requisitions requested by MBSA.
• Locating required material in the correct line location
• Ensuring that all work is carried out as per Work instructions and processes provided
• Do all MHE checks daily
• Always keep production running so it’s important to monitor all parts supplied and maintain a clear buffer on- line side and in marshalling
• Make sure all paperwork is up to date
• Ability to understand scanning devices implemented at MBSA
• Understanding of DSV WHS management system
• Assemble parts and look for quality defects
• All check sheets are done daily, and compliance is followed as per DSV

go to method of application »

Basic Minimum Requirements

• Grade 12 and a National Diploma or higher in a relevant field 
• Minimum of 5 years’ experience in the Logistics environment in a managerial role
• Advanced knowledge of MS Excel (ability to Pivots, charts and formulas)
• Comprehensive knowledge of P& L / financials
• Knowledge of LRA and BCEA 
• Own vehicle

Duties and Responsibilities

• To manage the delivery of the organization’s objectives through communication, measurement, and motivation of staff 
• To interface with shared functions ensuring continues cooperation and interactions with these functions. 
• To manage and deliver on our Service Catalogue to clients. 
• To manage cost and productivity within the region per branch or sites ensuring that efficiency and effectiveness is the order of the day. 
• To ensure compliance to internal and external controls and other KPI’s set at global and local level. 
• To deliver on the bottom-line budget commitments per branch and for the entire region, enabling the business unit to meet budget. 
• To identify opportunities and risks within the business that may impact the business environment and ability to deliver to shareholder commitments. 
• Managing people’s performance and growth to create a sustainable business environment. 
• Adherence to deadlines and schedules. 
• Managing and controlling resources and risk management. 
• Administrative duties relevant to the position. 
• Interacting with customers at all levels – in person and telephonically. 
• Maintain and enforcing existing systems processes and controls with continuous improvement. 
• Customer dissatisfaction process, analyse failures with regards to deliveries, client complaints, damages etc to determine root cause and corrective actions. 
• Actively managing daily operational performance to consistently achieve performance metric targets. 
• Ensure all vehicles owned; leased; hired; rented or supplied from suppliers (including owner driver) must be fully road worthy and compliant to all local legislation. 
• Actively drive all initiatives being implemented within the company within the region per branch per site. 
• Ensure that every branch or site is managing the branch fleet, maintenance of the branch fleet, condition of the branch fleet and fuel consumption of the branch fleet.  
• Responsible for implementation, support, monitoring, control and sustaining of all Quality, Safety, Health and Environmental (QSHE) Management Systems and requirements. To ensure that working processes are aligned too the approved quality management systems and all legal and commercial requirement.  
• Oversee operational activities during peak times when visiting branches and sites.
• Ensure that all branches or sites are using the financial tools provided to manage the branch or agency.
• Review and validate that forecasts for the region per branch or site for the month and the year are accurate and justifiable.
• Actively manage the P&L costs for the region per branch, timeously and accurately, duly validating explanations received from branches or site on variances.
• Accurately budget for the following financial year based on local knowledge and budgeting guidelines.

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Basic Minimum Requirements

• Grade 12 plus a National Diploma in a relevant field
• Minimum of 10 years Automotive end-to-end Supply Chain experience of which at least 3 years must be in Automotive logistics or Automotive solution selling.
• Advanced knowledge of MS Office
• Own vehicle

Duties and Responsibilities

• Ensure that the DSV Auto Sales team aligns to company and customer strategies to achieve long term relationships and profitable business within the portfolio.
• Building and maintaining relationships within portfolio accounts (C-level) as well as internally with Regional Management and all Directors.
• Creating a positive team environment and implementing new business effectively, managing Account Managers according to agreed Minimal Acceptable Standards (MAS).
• This should be achieved by (but not limited to),

Commercial

• Tender Submissions - Ensure DSV is invited and responds effectively to market tenders. Where required, to also compile and present proposals to customers
• Revenue - Monitoring billing variance reports to identify revenue loss and leakage. Achieve new business and retention targets
• Budgets - Setting annual budgets for all customers considering annual increases, Up/Down trade, trading days and individual customer seasonality. Identifying trends in customers to enable optimal resourcing for DSV
• Debtors - Managing teams to achieve <35 days on DSO’s, Managing Account Managers to achieve ZERO debtors outstanding longer than 120 days and providing
• guidance and assistance to resolve

Team Management

• Annual goal setting - for all subordinates along with quarterly follow ups
• Performance reviews - Quarterly and Annually
• Soft skills - such as conflict management and motivation
• Resource planning - to always ensure sufficient capacity

Governance, Compliance and Reporting

• Contract Negotiation
• Liabilities
• Insurance
• NDA’s
• Penalties
• Annual Rate increase calculations and implementation
• Ensure updated and singed contracts for all customers
• Ensure and keep a register of annual increases applied
• Monthly reporting of new business and retention achievement
• Monthly and annual insurance declaration compliance

Relationship management

• Customer Engagements -  (either on site or virtual) consisting of weekly operational meetings, monthly business reviews and quarterly strategic sessions. Also, ensuring execution off all initiates arising from these sessions
• Customer escalations - Swiftly deal customer escalations and identify feasible solutions to prevent reoccurence
• Internal relationships - Build strong relationships with other departments and business units within DSV to promote an efficient and effective working environment

Solution Design

• Technical guidance - Provide expert advice to sales staff in designing new solutions to customers while remaining within the parameters set out for each business unit
• Process design - Continuously assist in developing new processes to ensure effective and profitable business practices
• Implementation - Oversee the implementation of new accounts or services