Administrative Assistant - Somerset West at Helderberg Personnel

Requirements:

• A degree in business administration, sales, marketing, logistics or related commercial field
• Basic Accounting experience will be an advantageous.
• Previous experience in a sales support or administrative role will be an advantage but not essential.
• Proficiency in MS Office Suite, particularly Excel and Word.
• Excellent written and verbal communication skills.
• Strong numerical and analytical skills.
• Knowledge of CRM software and sales tools is an advantage but not essential

Skills Requirements:

• Excellent organizational and time management skills.
• Able to take initiative and think logically
• Strong attention to detail and accuracy.
• Effective communication and interpersonal skills.
• Ability to work independently and collaboratively in a team.
• Ability to prioritize tasks and work under pressure..
• Ability to adapt to changing priorities and work in a fast-paced environment.

Duties will include but not limited to:

• Process Sales Orders: Receive and process sales orders accurately and efficiently, ensuring all required information is complete. Coordinate with various departments, such as accounts and logistics, to ensure timely order fulfilment.
• Process Purchase Orders: Receive instructions on Purchase Orders to issue and input information on all platforms and planning sheets. Tracking and ensuring on time shipment and arrival of containers at destinations.
• Handle Delivery of orders: Ensure on-time delivery of orders and liaise with warehouses as well as transporters. This will include working closely with our logistics department.
• Maintain Sales Database: Update and maintain the sales database by entering new customer information, updating contact details, and recording interactions and sales activities. Ensure data integrity and accuracy.
• Assist in Sales Reporting: Prepare and generate sales reports, including sales performance, inventory levels, and customer analytics. Provide regular updates on sales metrics to the sales team and management.
• Handle Enquiries and Correspondence: Respond to customer inquiries promptly and professionally via email, phone, or in-person. Provide information about products, pricing, availability, and delivery schedules. Assist in resolving customer complaints or issues by coordinating with relevant departments.
• Sales Support: Provide administrative support to the sales team, including scheduling meetings, preparing sales presentations and proposals, and maintaining sales collateral. Assist with sales forecasting and budgeting.
• Order and Inventory Management: Monitor inventory levels, coordinate with suppliers for timely replenishment, and track shipments. Ensure accurate stock levels and assist in resolving any discrepancies.
• Coordinate Sales Events: Assist in organizing sales events, trade shows, and conferences when needed.
• Maintain Customer Relations: Build and maintain strong relationships with customers by providing exceptional customer service. Follow up with customers to ensure satisfaction and identify opportunities for up selling or cross-selling