Administrative Officer: E-Natis Client Services, Ref No. WCMD 51/2025 at Western Cape Government

Job Purpose    

• The Western Cape Mobility Department, Western Cape Government has an opportunity for a suitably qualified and competent individual to supervise and coordinate the activities of the section responsible for the capturing of data for applications for sensitive transactions (transactions with a high risk of fraud and corruption), provincial helpdesk functions relating to the provincial call centre, the provincial walk-in centre, applications for special license numbers and all other motor vehicle administration related applications. The successful incumbent must be able to work under pressure, willingness to work irregular hours and meet tight deadlines.

Minimum Requirements    

• An appropriate 3-year National Diploma/B-Degree (equivalent or higher qualification); A minimum of 3-years experience in a vehicle licensing and driver regulation and standard working environment.

Recommendation    

• None.

Key Performance Areas    

• Verification and capturing of centralised NaTIS motor vehicle registration and licensing transactions; Verify and approve the capturing of centralised eNaTIS driving license testing transactions; Supervise all activities relating to telephonic queries, from registering authorities and the public; Supervise all the activities relating to queries received at the walk in-centre; Perform supervisory functions.

Competencies    

• Knowledge of the following: National Road Traffic Act, 1996; Western Cape Provincial Road Traffic Administration Act, 2012; Public Finance Management Act (PFMA), 1999, National Treasury Regulations and Provincial Treasury Instructions; National Road Traffic Regulations, 2000; National Traffic Information System (eNaTIS); Provincial Road Traffic Regulations; eNaTIS policies, processes and procedures.

Skills needed:

• Numeracy; Literacy; Computer Literacy; Written and verbal communication; Project Management; Accounting, Finance and Audit; Economic, Financial and Statistical Analysis; Legal Administration; Reporting; Problem-solving; Planning; Organising; Ability to work under pressure; Willingness to work irregular hours and meet tight deadlines.