Administrative Officer: Quality Management and Evaluation, Ref No. WCMD 39/2026 at Western Cape Mobility Department

Minimum Requirements

• An appropriate 3-year tertiary qualification (National Diploma/B-Degree or higher qualification). A minimum of 1–year relevant administrative support experience.

Recommendation

• None.

Key Performance Areas

• Render support with the development and maintenance of training policies and processes as part of the External Governance of the Quality Management System;
• Render support with the monitoring of all quality assurance (administrative aspects) to ensure compliance with all other relevant policies and procedures as part of the Internal Governance process;
• Render support with the monitoring to ensure compliance and relevance of Service Level Agreements (SLA’s); Render line administrative support services to the Sub-Directorate; Research and development.

Competencies

• Knowledge of and working experience of the following:  Legislation, regulatory frameworks, policies and best practices relevant to the line function; information systems that support the management of knowledge and information relating to the line function; administrative procedures and processes; project management functions; project coordination and project-related analytics; designing and implementing data collection tools; collecting and
• analysing data; ensuring data quality and managing data and related information; monitoring and evaluation tools; data verification and analysis; creating dashboards and developing monitoring and evaluation tools; data management and data integrity; information and records management/administration; operational management practices; procurement and tendering processes.
• Skills: numeracy; literacy; computer literacy; language proficiency; project management; legal administration.
• Others: communication; research; analytical skills; organising; planning; time management; problem-solving; record keeping and minute taking; ability to work under pressure; willingness to work irregular hours and meet tight deadlines; ability to draft submissions, memoranda, reports, plans and letters; well-developed ability to build credibility, trust and cooperation through interpersonal interactions; no criminal record.