Administrator: Access & Reporting - Funded Channel at iStore

About the Role

• We are seeking a detail-oriented and highly organised Escalation Support Administrator to join our Funded Channel Central Support team at iStore Head Office.
• This role plays a critical administrative and data-support function within the escalation team, ensuring Telco system access is managed accurately and securely while delivering reliable reporting across the funded channel operation.
• You will be responsible for overseeing Telco user access across the national retail network, maintaining compliance registers, producing operational reports, and supporting internal teams with data-driven insights and documentation.

Key Responsibilities

• Administer all Telco system access requests, removals, and user management across the national iStore retail network
• Maintain and regularly audit system access registers in line with compliance standards
• Prepare weekly and monthly reports on escalations, transactions, and team performance metrics
• Support internal stakeholders with data requests and ad-hoc reporting
• Maintain Standard Operating Procedure (SOP) documentation and assist with internal audits
• Ensure sensitive system data and permissions are managed securely and accurately
• Provide administrative support to the Funded Channel Central Support team as required

Required Skills and Experience

• 2+ years’ experience in administration, IT support, or data/reporting roles
• Strong command of Excel or Google Sheets; familiarity with CRM or Telco platforms advantageous
• Highly organised with exceptional attention to detail
• Proven ability to manage sensitive system data and access permissions securely
• Strong written communication and documentation skills
• Comfortable working in a structured, process-driven environment