Latest Openings at iStore

Job Description

• Core Group is seeking a dynamic and results-driven New Business Developement Manager to accelerate growth across ecosystem, including Modern Work, Azure Cloud, Security, and Surface solutions.
• This role is ideal for a high-performing sales professional who can position Microsoft technologies as strategic business enablers—helping organisations improve productivity, strengthen security, and achieve digital transformation across the SMB and mid-market segments.
• You will collaborate closely with technical, marketing, and sales teams to deliver exceptional customer experiences while achieving both licensing and services revenue targets.

Key Responsibilities

Sales & Revenue Growth

• Achieve and exceed assigned Microsoft revenue targets.
• Build and manage a strong opportunity pipeline across SMB and mid-market accounts.
• Drive new customer acquisition while expanding existing client relationships.
• Own the full sales lifecycle, from prospecting and solution design through to proposal, negotiation, and deal closure.

Solution Positioning & Value Articulation

• Position Microsoft Modern Work, Azure Cloud, and Security solutions as key drivers of business success.
• Translate technical capabilities into clear business outcomes, including productivity improvement, enhanced data protection, and cost optimisation.

Account Management & Customer Engagement

• Develop trusted relationships with key stakeholders such as CIOs, IT leaders, and finance executives.
• Conduct regular business reviews to ensure customer satisfaction and solution adoption.
• Partner with technical, service delivery, and marketing teams to create integrated account strategies.

Reporting & Governance

• Maintain accurate CRM records, forecasts, and deal registrations.
• Provide regular business insights, including customer feedback and market trends.
• Ensure compliance with Microsoft Partner Program requirements and reporting standards.

Experience required

• Bachelor’s degree in Business, IT, or a related field.
• Minimum 5 years’ experience in technology or cloud sales.
• Strong working knowledge of Microsoft 365, Azure, Surface, and Microsoft Security solutions.
• Proven success in B2B solution selling and building long-term customer partnerships.
• Excellent communication, presentation, and negotiation skills.
• Strong business acumen with the ability to link technology to strategic outcomes.
• Ability to thrive in a fast-paced, performance-driven environment.
• Experience using CRM systems and Microsoft Partner Program tools.

 Closing Date 27 February 2026

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Job Description

Join Our Team: APPLE SALES CONSULTANTS Wanted!

• Are you a tech enthusiast with a knack excelling at communicating with customers and delivering exceptional experiences?
• Do you thrive in fast-paced retail environments?
• Look no further!
• At Core Group, we're expanding our Apple Retail division and seeking dynamic individuals to join our team as Sales Consultants in our vibrant concession store. 

Why Choose Us?

• Be part of a rapidly growing company at the forefront of tech retail.
• Access exclusive Apple products and services.
• Collaborate with passionate teams and industry experts.
• Enjoy continuous learning and development opportunities.

Position Overview: 

• As a Store-in-Store Consultant, you'll be the face of our brand, providing hands-on demonstrations of the latest Apple technology and services. Your proactive approach to customer engagement will drive sales and ensure unforgettable experiences.

Key Responsibilities:

• Showcase cutting-edge Apple products and services.
• Proactively engage customers to understand their needs and preferences.
• Collaborate with internal and external teams for seamless operations.
• Uphold exceptional customer service standards.
• Exceed store targets and contribute to efficient retail operations.

Requirements:

• High school diploma (Matric).
• 3+ years of customer-facing retail experience, preferably in electronics.
• Managerial experience is a plus.
• Proficiency in POS systems, Syspro, and iOS is advantageous.
• Solution-oriented mindset and ability to thrive in a fast-paced environment.
• Thrives in a fast-paced environment and demonstrates a commitment to continuous growth and learning.
• Demonstrated history of delivering outstanding customer experiences.
• Proven ability to exceed store targets and deliver measurable results.
• Familiarity with stock management principles.
• Strong understanding of retail operations and practices.
• Solution-oriented approach to transportation challenges.
• Adapt at working collaboratively in a team setting.
• Passion for delivering exceptional customer service and fostering positive customer relationships.

Our Values:

• Developing People
• Customer Focus
• Ethical Practices
• Innovation
• Brand Alignment
• Social Responsibility
• Fairness
• Adding Value

Closing Date 22 February 2026

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About the Role

• We are seeking an experienced and people-focused Funded Channel Central Support Manager to lead our funding-related escalation function within iStore.
• This role plays a critical part in ensuring exceptional customer outcomes by driving timely resolution of escalations, improving operational processes, and strengthening collaboration across internal teams and external partners.
• You will be responsible for owning the escalation workflow end-to-end — ensuring strict SLA adherence, identifying root causes, and implementing preventative measures to reduce recurring issues.
• Acting as both a performance coach and operational leader, this role serves as a key link between frontline teams, leadership, and Telco partners.

Key Responsibilities

• Lead, mentor, and performance manage Escalations Agent(s) to ensure high service standards
• Own and manage the funding escalation process, ensuring all cases are resolved within agreed SLA timelines
• Intervene on Tier 3 or high-risk cases requiring leadership involvement
• Build strong working relationships with internal stakeholders and Telco partners
• Track and report on escalation trends, identifying root causes and contributing to preventative solutions
• Drive continuous improvement through workflow optimisation and process refinement
• Prepare and present performance reports to management
• Act as a central point of coordination across operations, customer experience, and leadership teams

Required Skills and Experience

• 3–5 years’ experience in an operations or customer experience leadership role
• Proven experience managing SLA-driven support workflows
• Strong interpersonal, conflict resolution, and problem-solving skills
• Comfortable presenting performance insights and managing cross-functional relationships
• Ability to operate calmly and decisively in high-pressure escalation environments
• Telco or funded channel experience advantageous

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About the Role

• We are seeking a detail-oriented and highly organised Escalation Support Administrator to join our Funded Channel Central Support team at iStore Head Office.
• This role plays a critical administrative and data-support function within the escalation team, ensuring Telco system access is managed accurately and securely while delivering reliable reporting across the funded channel operation.
• You will be responsible for overseeing Telco user access across the national retail network, maintaining compliance registers, producing operational reports, and supporting internal teams with data-driven insights and documentation.

Key Responsibilities

• Administer all Telco system access requests, removals, and user management across the national iStore retail network
• Maintain and regularly audit system access registers in line with compliance standards
• Prepare weekly and monthly reports on escalations, transactions, and team performance metrics
• Support internal stakeholders with data requests and ad-hoc reporting
• Maintain Standard Operating Procedure (SOP) documentation and assist with internal audits
• Ensure sensitive system data and permissions are managed securely and accurately
• Provide administrative support to the Funded Channel Central Support team as required

Required Skills and Experience

• 2+ years’ experience in administration, IT support, or data/reporting roles
• Strong command of Excel or Google Sheets; familiarity with CRM or Telco platforms advantageous
• Highly organised with exceptional attention to detail
• Proven ability to manage sensitive system data and access permissions securely
• Strong written communication and documentation skills
• Comfortable working in a structured, process-driven environment

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Job Description

• iStore is Africa’s largest Apple Premium Reseller, offering world-class Apple products, services, and customer experiences through a nationwide retail footprint and online platform.
• As part of the Core Group, iStore partners closely with leading Telco providers and financial institutions to deliver innovative funded channel solutions to customers.
• Driven by a passion for technology and service excellence, iStore continues to grow rapidly, creating opportunities for talented professionals to make a meaningful impact in a dynamic retail environment.

About the Role

• We are seeking a proactive and resilient Escalations Agent to join our Funded Channel Central Support team at iStore Head Office.
• This role is responsible for managing escalated queries relating to funded transactions, working within strict SLA timelines to resolve complex or unresolved cases.
• You will serve as the central point of contact for funding-related escalations, collaborating closely with internal departments and Telco partners to drive timely resolutions, identify root causes, and support continuous process improvement.

Key Responsibilities

• Own and resolve all escalations related to funded transactions within agreed SLA timeframes
• Liaise with internal teams including Finance, Retail, Vetting, and Support to investigate and close out cases
• Work closely with Telco partners to escalate and follow up on external issues
• Accurately document and track each escalation, ensuring clear outcomes and next steps are recorded
• Contribute to root cause analysis and support process improvement initiatives
• Maintain professional, customer-focused communication in high-pressure situations
• Ensure all cases are managed with urgency, accuracy, and attention to detail

Required Skills and Experience

• 2+ years’ experience in a customer service, operations, or support environment
• Strong written and verbal communication skills
• Proven ability to manage high-pressure escalations with urgency and diplomacy
• Understanding of funded transactions, credit vetting, and Telco operations
• Experience working with CRM or ticketing systems (e.g. Zendesk, Jira)
• Highly organised with strong problem-solving capability
• Comfortable working weekends as part of a rotating schedule

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Job Description

• iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller, is looking for a dynamic Store Manager to join our iStore team!
• As the iStore, Store Manager you would be responsible and accountable for the Store and all its workings.
• You would lead the teams to ensure they perform at their best, and ensure both your team and your customers have a valued experience. You would be responsible for the Store to achieve or exceed its unit, financial and developmental targets. 
• Your store would need to be synonymous with anything Mac in the customers eyes.

You need to have:

• A Completed Matric (Tertiary Qualification would be advantageous)
• 8+ years leading large teams in a complex and high turnover environment
• Matrix management capability to ensure co-operation across business functions
• Proven ability to work in a fast-paced environment, desire to learn quickly, being agile and nimble whilst thinking strategically
• Understanding corporate strategic direction and targets
• Proven track record of excellent customer experience
• Experience in compiling report on store performance.
• Proven track record of driving Store targets and results
• Retail operations experience and knowledge

Closing Date 08 March 2026

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Job Description

• iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 41 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple. 
• We are looking for tech savvy, retail inclined individuals with great communication skills to join our team. 
• Our iStore Sales Consultant is responsible to  maximise the sales opportunity in the iStore. 
• You will be ensuring that all customers receive hands-on experience with the latest Apple technology & services. You will proactively approach and engage with customers to understand their needs, present complete solutions and create memorable experiences. 
• We will give you all the knowledge and tools around all our iStore products for you to be successful in the role.  
• If you thrive on teamwork and great customer service. This position might just be for you.

Min Requirements: 

• Completed Matric/ Senior Certificate (Minimum requirement)
• Any sales experience - Preferably in retail
• Passion and knowledge of for Apple Products
• Experience in the telecommunication industry is a plus

Closing Date 27 February 2026

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Job Description

• iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.
• The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills. 
• Our iStore IOS technician, is responsible for all iOS repairs within the prescribed turnaround time stipulated by Apple, to ensure great customer service. 
• You would be responsible for providing adequate feedback and the repair documentation for each repair, as per AASP guidelines.

 You need to have:

• Completed Matric
• Apple iOS Certified (ACIT) or similar technical qualification
• 2+ years experience in repairing mobile hardware 
• Must have MAC & IOS experience

The right person for this role is someone with:

• Tenacity : Demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management : Managing complexity, disagreement, and conflict effectively and smoothly
• Situational Awareness : Understanding the situation, demonstrating the right attitude, and taking timely action
• Learning and Development : Open, motivated, and proactively seek learning and development opportunities

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The role

• Core Group represents leading global technology brands across Sub-Saharan Africa, delivering products and services through distribution, retail, and customer experience channels across the region.
• The B2B Sales Administrator supports House Account growth and management by driving customer engagement, facilitating sales activity, administrating leads and accounts, and ensuring high levels of customer service. This role contributes directly to revenue growth and customer retention through effective coordination, communication, and sales support.

Key Responsibilities

Sales Support & Revenue Growth

• Assist sales teams to meet and exceed revenue targets across business lines.
• Identify and support upsell and cross-sell opportunities within customer accounts.
• Support reactivation of dormant or low-spend accounts.
• Partner with internal teams to implement initiatives that drive sales.

Lead & Account Administration

• Manage inbound sales leads and customer enquiries promptly and professionally.
• Execute outbound engagement campaigns to House Accounts.
• Accurately maintain account records, ensuring CRM/system data integrity.

Account Management Support

• Provide regular engagement and follow-up with House Accounts via phone, email, and digital channels.
• Act as a key contact point for customer queries and coordinate internal responses.
• Support senior sales colleagues in understanding customer needs and performance trends.

Marketing Campaign Support

• Collaborate with marketing/CP teams to support monthly campaigns targeted at House Accounts.
• Track campaign engagement, outcomes, and conversion.

Customer Support

• Assist customers with operational queries, escalating and following up where necessary to resolution.

Reporting

Produce weekly reports including:

• Sales pipeline status
• Stock forecasts
• Customer engagement activity
• Performance of top accounts
• New account engagements

Skills Development

• Maintain an up‑to‑date understanding of Core Group products, processes, systems (e.g., SYSPRO), and competitive insights.

Qualifications & Experience

• Matric certificate – essential
• Relevant tertiary qualification – preferred
• Minimum 1 year experience working on SYSPRO
• 1+ year experience in customer service, sales support, or sales administration is advantageous
• Excellent written and verbal communication skills