Jobs at The South African Revenue Service (SARS)

Job Purpose

• Ensure adherence to policies by maintaining and monitoring organisational assets in accordance with SARS policies and procedures.

Education and Experience

Minimum Qualification & Experience Required

• Relevant Bachelor's Degree / Advanced Diploma (NQF 7) in IT/ Finance AND 5-7 years' IT Infrastructure Asset management experience, of which 2-3 years at technical skilled level

ALTERNATIVE

• Senior Certificate (NQF 4), ITIL certification AND 10 years experience in IT Infrastructure Asset Management, of which 2-3 years at a technically skilled level

Minimum Functional Requirements

• Hardware Asset Management experience- Understanding of policies and regulations governing IT Infrastructure Assets.
• Asset Tracking and Management- Proficiency in using Discovery tools and Microsoft PowerBI dashboards to manage hardware inventory.
• Audits: Ability to perform asset verification to maintain accurate records of IT Infrastructure Assets.
• Compliance Management: Practical knowledge of disposal processes to ensure compliance to manufacturers regulations.
• Technical Proficiency: Basic understanding of IT infrastructure, including operating systems and network configurations.
• Data Analysis and Reporting – Ability to analyse asset lifecycle data (covering procurement, ownership, location changes, disposal etc.) to identify trends, optimize asset utilization, and reduce total cost of ownership. Skilled in creating reports and dashboards that clearly communicate asset status, movement history, financial value, and compliance with organizational policies.

Job Outputs:

Process

• Responsible for the daily and long-term strategic management of IT Infrastructure hardware assets.
• Provide financial expertise within the IT environment to assist technical teams in managing IT Infrastructure assets.
• Provide financial expertise to SARS personnel responsible for procurement of IT Infrastructure Assets
• Manage the IT Infrastructure asset register ensuring that the asset register is continuously updated to reflect movement of assets in order to provide accurate input into SARS Financial statements.
• Accumulate information to report on work progress and use for decision making purposes and the identification of improvement opportunities.
• Apply discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions.
• Ensure procedures, policies and mandates are clearly understood and complied with.
• Ensure the development, alignment and implementation of end-to-end processes within area of accountability for continued process improvement.
• Implement change & provide guidelines to direct reports defining the impact of change, the change itself & new requirements as a result of the change.
• Link and communicate unit's objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs.
• Manage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs and standards.
• Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
• Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.
• Apply the necessary discretion and judgment in making decisions and overcoming obstacles in order to attain set goals and objectives for area of accountability.
• Frequently report on progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts.
• Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
• Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided.
• Plan and organise own work tasks within specific guidelines given in the said area of work.
• Conduct verification processes to ensure that SARS fixed asset register is complete and updated.
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.

Governance

• Ensuring that IT Infrastructure assets adhere to regulatory requirements, industry standards, and organizational policies
• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.

People

• Develop and maintain productive relationships with SARS role players, third party suppliers to maximise service offerings.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Strong knowledge of budgeting, forecasting, and financial analysis.
• Experience in Service Assets management.
• Ability to analyse large datasets to optimize IT costs, usage and performance

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.

Behavioural competencies

• Honesty and Integrity
• Problem Solving and Analysis
• Fairness and Transparency
• Analytical Thinking
• Conceptual Ability
• Building Sustainability

Technical competencies

• Reporting
• Functional Policies and Procedures
• Financial Analysis and Reporting
• Financial Administration
• Analysis and Interpretation of Financial Systems
• Asset Management
• Query Resolution
• Financial Controls

Deadline:1st February,2026

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 Job Purpose

• Ensure adherence to policies by maintaining and monitoring organisational assets in accordance with SARS policies and procedures.

Education and Experience

Minimum Qualification & Experience Required

• Bachelor's Degree / Advanced Diploma (NQF 7) in IT/ Finance AND 5-7 years' experience in software asset management experience, of which 2-3 years at technical skilled level

ALTERNATIVE#

• Senior Certificate (NQF 4), ITIL certification AND 10 years’ experience in Software Asset Management experience, of which 2-3 years at a technically skilled level
• Azure Fundamentals, CSAM and LISA  qualifications will be an added advantage

Minimum Functional Requirements

• Software Licensing Knowledge- Understanding of various licensing models (e.g., per-user, per-device, subscription-based).
• End User License Agreement: Ability to interpret licensing terms and agreements from major software vendors such as Microsoft.
• Cloud Resource Management-practical applications of cloud licensing including Cloud activity management such as Microsoft Azure Monitor, Billing and Cost Management.
• Asset Tracking and Management- Proficiency in using SAM tools and software for tracking and managing software inventory.
• Audits: Ability to perform software audits and maintain accurate records of software usage.
• Compliance Management: Practical knowledge of software compliance requirements and regulations and ability to ensure adherence to software licensing agreements and avoid legal issues.
• Technical Proficiency: Basic understanding of IT infrastructure, including operating systems, network configurations, and software deployment processes.
• Data Analysis and Reporting- Skills in analysing software usage data to identify trends, optimize licenses, and reduce costs and the ability to create reports and dashboards to communicate software asset status and compliance.

Job Outputs:

Process

• Conduct end to end Software Asset Management activities, including procurement of software, deployment, utilisation and decommissioning.
• Basic knowledge of cloud architecture and resource management
• Manage software asset management portals and tools to support compliance.
• Responsible for optimizing and controlling Cost Management within an organization's Cloud environment including development and management of budgets for Cloud resources and services.
• Provide transparency and accountability for cloud expenditures through detailed reporting and analysis
• Continuously monitoring the performance of on-premises and cloud assets to ensure they meet required service levels
• Respond to all Software audit queries
• Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided.
• Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
• Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided.
• Plan and organise own work tasks within specific guidelines given in the said area of work.
• Conduct verification processes to ensure that SARS fixed asset register is complete and updated.
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.

Governance

• Ensuring that cloud and on premise software assets adhere to regulatory requirements, industry standards, and organizational policies
• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.

People

• Develop and maintain productive relationships with SARS role players, third party suppliers to maximise benefit in software licensing, maintenance and service offerings.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Strong knowledge of budgeting, forecasting, and financial analysis.
• Experience in cloud asset management, particularly within Azure.
• Ability to analyse large datasets to optimize IT costs, usage and performance

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.

Behavioural competencies

• Honesty and Integrity
• Problem Solving and Analysis
• Fairness and Transparency
• Analytical Thinking
• Conceptual Ability
• Building Sustainability

Technical competencies

• Reporting
• Functional Policies and Procedures
• Financial Analysis and Reporting
• Financial Administration
• Analysis and Interpretation of Financial Systems
• Asset Management
• Query Resolution
• Financial Controls

Deadline:1st February,2026

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Job Purpose

• To provide business systems expertise, advice and support to develop operational implementation plans and / or associated service delivery processes, to continuously enhance service delivery.  To champion impactful, future-ready technology solutions by delivering sharp analytical insights, strategic design thinking, and expert guidance that drive innovation. You’ll play a key role in shaping and aligning new and existing systems and related processes with evolving best practices, governance standards, and modernisation goals. By advocating thoughtful, scalable design, you’ll ensure every solution is fit-for-purpose and built to enable lasting transformation across the enterprise

Minimum Qualification & Experience Required

• Relevant Bachelor's Degree / Advanced Diploma (NQF 7) in Business/ Systems Analysis AND 5-7 years' experience within an Information Technology environment with a Business/Systems Analysis background, of which 2-3 years were spent as a Functional/Technical Business/Systems Analyst.

OR

• Senior Certificate (NQF 4) and relevant Business Analysis / Information Technology Qualification(s) / Certification(s), and 5-7 years' experience within an Information Technology environment with a Business/Systems Analysis background.

ALTERNATIVE #

• Senior Certificate (NQF 4) AND 10 years’ experience within an Information Technology environment with a Business/Systems Analysis background, with an ability to interpret and review business requirements, identify impacted stakeholders, conduct joint application development sessions as well as manage the financial expenditure for related initiatives.

Minimum Functional Requirements

• IT related certification
• Ability to interpret and review business requirements, 
• Identify impacted stakeholders,
• Conduct joint application development sessions
• Manage the financial expenditure for related initiatives.

Job Outputs:

Process

• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
• Execute specialist input through investigation &opportunities within the product process including risk concern.
• Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
• Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.

Governance

• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.

Behavioural competencies

• Accountability
• Analytical Thinking  
• Attention to Detail 
• Building Sustainability 
• Commitment to Continuous Learning 
• Conceptual Ability
• Customer Service    
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Problem Solving and Analysis    
• Respect
• Trust

Technical competencies

• Business IT Systems 
• Business Knowledge 
• Computer Literacy 
• Efficiency improvement  
• Functional Policies and Procedures 
• IT Strategy and Planning 
• Reporting
• System thinking

Deadline:1st February,2026

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Job Purpose

• To be responsible for co-ordinating, programming, implementing and maintaining system architectures, including hardware, operating systems, and utilities, and related client services within the organisation and ensuring to meet service level agreements.  To be responsible for identification and resolution of complex hardware and software technical problems and malfunctions related to network and related servers and makes decisions that are critical in the areas of performance analysis, problem solving, and infrastructure planning, with the potential to affect the successful execution of business transactions, ensuring a stable performance environment for the enterprise business processing system. 

Education and Experience

Minimum Qualification & Experience Required

• Relevant bachelor’s degree / Advanced Diploma (NQF 7) in Information Systems AND 8-10 years' experience in a Microsoft server and VMware Environment, of which 3-4 years at a junior specialist level.

ALTERNATIVE #

• Senior Certificate (NQF 4) AND 15 years Windows Server Operating System, VMware technology and Hardware server support, of which 3 - 4 years at a junior specialist level.

Minimum Functional Requirements

• Windows: Active Directory, IIS Support, VMware, Server Infrastructure support, Microsoft products (Microsoft SharePoint, Microsoft Exchange, Microsoft SCOM, Microsoft SCCM, or any other Microsoft Certification); or Wintel Intel Server: (A+, MCSA, MCSE and related Server Operating System and Hardware certification related to server support), or VMWare Certification.

Job Outputs:

Process

• Analyse and make recommendations about improvements to specialist systems, procedures, policies and practices.
• Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
• Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
• Draw on own technical or professional expertise, knowledge and experience to identify and recommend tactical solutions to defined problems in practices.
• Integrate business information, compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes.
• Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes and systems across an internal value chain.
• Plan for value-added, continuous practice and system improvements to deliver on objectives to enhance tactical implementation and excellence.
• Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives, best practice implementation solutions.
• Recommend changes to optimise processes, systems, practice areas and associated procedures and execute the implementation of change and innovation.
• Translate top-down policy, apply modification in relation to own practice area and communicate impact to relevant stakeholders.
• Advising on programming, implementation and maintaining system architectures, including hardware, operating systems, and utilities, and related client services within the enterprise.
• Advise on the identification and resolution of high-level hardware and software technical problems and malfunctions related to network and related servers.
• Makes decisions that are critical in the areas of performance analysis, problem solving, and infrastructure planning, with the potential to affect the successful execution of business transactions.
• Proactively researches and locates necessary tools and processes to identify and proactively avert troublesome trends as they develop.
• Advice on stable performance environment for the enterprise business processing system.
• Participates in various IT projects intended to continually improve/upgrade the systems infrastructure.
• Collaborate with network staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
• Configuring, debugging and supporting multiple infrastructure platforms.
• Developing, maintaining and supporting technical infrastructure, hardware and system software components and developed applications.
• Performing high-level root-cause analysis for service interruption recovery and creating preventive measures.
• Performing installation, maintenance and support of system software/hardware and user support.
• Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues.
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
• Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company's disaster recovery and business continuity strategies.
• Ensure compatibility and interoperability of in-house computing systems.
• Ensure system connectivity of all servers, shared software, groupware, and other applications.
• Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
• Integrate servers and their associated software into enterprise systems/solutions.
• Monitor and test system performance; prepare and deliver system performance statistics and reports.
• Propose and create system design models, specifications, diagrams, and charts to provide direction to system programmer and development teams.
• Responsible for building, implementing and maintaining system hardware and software architectures as well as to identify and resolve all hardware and software technical problems.
• Participate in various IT projects intended to continually improve/upgrade the system infrastructure.
• Establish systems programming standards and documentation requirements and play a key role in the integration of mainframe, midrange, shared systems and other computing architectures.
• Advise and design in support of the management and support of the organisation's System operating systems and/or application server software and utilities infrastructure - Specialist coding for the optimisation of System systems to optimise workflow; coaching other engineers to resolutions, engineering and implementing complex projects, and for maintaining and overseeing the technology, ensuring alignment of IT strategy to business strategy.
• Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.

Governance

• Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.

People

• Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
• Provide specialist know-how, support, advice and practice thought leadership in area of expertise.

Finance

• Implement and monitor financial control, management of costs and corporate governance in area of specialisation.

Client

• Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.
• Participate in the specialist practice community and contribute positively to organisation knowledge management.
• Provide authoritative, specialist expertise and advice to internal and external stakeholders.

Behavioural competencies

• Accountability
• Analytical Thinking  
• Attention to Detail 
• Adaptability
• Building Sustainability 
• Commitment to Continuous Learning 
• Conceptual Ability
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness 
• Problem Solving and Analysis 
• Respect
• Trust

Technical competencies

• Business IT Systems 
• Business Knowledge 
• Computer Literacy 
• Efficiency improvement  
• Functional Policies and Procedures 
• IT Knowledge 
• IT Strategy and Planning 
• Reporting and Interpretation 
• System Thinking 
• Customer Relationship Management
• Technical Expertise
• IT Project Management
• Knowledge of IT Governance and Business  
• Problem Analysis and Judgement
• Verbal Communication

Deadline:30th January,2026

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Job Purpose

• To provide the technical skills to support the optimal management and operation of all Data and Voice communication related infrastructure in the production and development environment. Management of projects and programmes within all network areas as well as technology and architecture approval and governance, vendor management and 3rd level technical assistance on all problems, incidents and changes.

Education and Experience

Minimum Qualification & Experience Required

• Relevant National Diploma / Advanced Certificate (NQF 6) Information Technology / Computer Science and 3 - 4 years’ experience in a Voice /Network environment, of which 1 - 2 years at a knowledge worker level.

ALTERNATIVE #

• Senior Certificate (NQF 4) AND 6 years experience in Voice /Network environment, of which 1 - 2 years at a knowledge worker level.

Minimum Functional Requirements

• Proven experience with systems planning, security principles, and general software management best practices.  5-7 years experience in IP routing and switching experience; and CCNP/CCIE certification.  IP routing and switching experience; and CCT Certification.   Proficient in the following technologies: Technical Knowledge of Routers, Wi-Fi Access Points, Switches; LAN Cabling, Voice Gateways, Protocols, Network Management Systems. Broad IT Network Knowledge; ITIL Foundation Certification.

Job Outputs:

Process

• Accumulate information and provide reports with recommendations applicable to area of specialisation.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
• Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
• Use practical and applied knowledge and situational judgement to arrive at decisions.
• Responsible for managing the co-ordination, configuration, installation, and management of multiple network types (WAN, LAN, wireless, satellite, telephony, internetworking) and related client services with the enterprise.
• Responsible maintaining network architectures, and for the identification and resolution of high level hardware and software technical problems and malfunctions related to the network and related services.
• Makes recommendations and implement decisions in the areas of throughput analysis, problem solving, and infrastructure planning, with the potential to affect the successful execution of business transactions. 
• Ensures a stable performance environment for the network communication infrastructure. 
• Participates in various IT projects intended to continually improve / upgrade the network / telecommunications infrastructure.
• Respond appropriately and deal with queries or complaints in an effective manner (i.e. punctual; polite and with empathy).
• Professionally manage them through to resolution or escalation.
• Take ownership of escalated and/or complex tickets allocated to Network Services and / or the relevant Virtual team ticket queue.
• Maintain a professional relationship with peers of other Service Delivery teams and utilise excellent customer service skills and exceed business expectations.
• Identify potential business facing risks.
• Involvement in problem management to identify root cause analysis and report customer feedback and potential product request.
• Troubleshoot, maintain and support a wide range of systems.
• Ensure Service Level Agreements (OLA's and SLA) are met / achieved.

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.

Behavioural competencies

• Accountability
• Analytical Thinking  
• Attention to Detail 
• Building Sustainability
• Commitment to Continuous Learning 
• Fairness and Transparency
• Conceptual Ability 
• Honesty and Integrity
• Organisational Awareness 
• Problem Solving and Analysis 
• Respect
• Trust

Technical competencies

• Computer Literacy 
• Functional Policies and Procedures 
• IT Knowledge
• Customer Relationship Management
• System Thinking
• Technical Expertise
• IT Project Management
• Knowledge of IT Governance and Business
• Verbal Communication

Deadline:3rd February,2026

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Job Purpose

• The primary purpose of the Senior Test Analyst is to analyse project specification documentation and to utilize the results thereof to create a set of testing capital to be used for the testing of a software system and its related processes. In addition, project team resource management and coordination activities in delivering testing outcomes form part of this job in accordance with the SARS standards.  

Education and Experience

Minimum Qualification & Experience Required 

• Bachelor's Degree / Advanced Diploma (NQF 7) in a Computer Science / IT / Information Systems / Engineering AND 5 years' experience in a testing environment and must have completed, certified training in Software Testing Techniques (e.g. ITSEB or ISTQB Fundamental). 

#ALTERNATIVE 

• Senior Certificate (NQF 4) AND must have completed, certified training in Software Testing Techniques (e.g. ITSEB or ISTQB Fundamental) and minimum of 10 years’ experience in software testing environment.

Minimum Functional Requirements

• Software testing - Have a working knowledge of the following applications: MS Word, MS Excel, MS PowerPoint and MS Project. Must have an in-depth knowledge of HP Quality Centre. 

Job Outputs:

Process

• Execute specialist input through investigation &opportunities within the product process including risk concern.
• Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
• Actively coordinate testing resources and Testing process activities and milestones across the Testing lifecycle.
• Ensure Testing resources execute Test cases and manage daily priorities and workload allocation according to priorities and skills base involved with project.
• Reporting – qualitative and quantitative on project progress across multiple dimensions to ensure successful delivery of project and management visibility.

Governance

• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
• To have the ability to interact effectively with members of the team involved with the project or maintenance testing effort.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.
• Contribute on execution of assigned tasks, roles and deliverables to project resources involved as and when required.
• Ongoing collaboration and relationship building with various stakeholders and executives from various operational domains of the organisation to enable project delivery.

Behavioural competencies

• Accountability
• Adaptability
• Analytical Thinking  
• Attention to Detail
• Building Sustainability
• Commitment to Continuous Learning   
• Conceptual Ability
• Customer Service  
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Problem Solving and Analysis 
• Respect
• Trust

Technical competencies

• Business Acumen  
• Business Knowledge 
• Computer Literacy 
• Effective Business Communication  
• Efficiency improvement  
• Execute, Implement & Follow Through
• Functional Analysis and UAT
• Functional Policies and Procedures
• Plan and Conduct Meetings
• Problem Analysis and Judgement  
• Reporting
• Schedule Adherence
• Standard operating procedure compliance  
• System Thinking 
• Testing Software    

Deadline:1st February,2026 

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Job Purpose

• To provide expertise, advice and support to deliver on operational implementation plans and / or associated service delivery processes, ensuring effective and efficient development, enhancements, implementation, maintenance and optimisation of application modules/subsystems, in order to continuously enhance service delivery.

Education and Experience

Minimum Qualification & Experience Required

• Bachelor’s degree / Advanced Diploma (NQF 7) in Information Technology (IT) AND 8-10 years' experience in a Natural / ADABAS environment, of which 3-4 years is at junior specialist level.

OR

• Senior Certificate (NQF 4) and a relevant IT Qualification(s) / Certification(s) Information Technology (IT), and 8-10 years' experience in a Natural / ADABAS environment, of which 3-4 years is at junior specialist level.

ALTERNATIVE #

• Senior Certificate (NQF 4) AND 15 years development experience in a Natural / ADABAS environment, of which 3-4 years is at junior specialist level.

Minimum Functional Requirements

• Natural ADABAS
• NaturalONE
• IBM Mainframe (z/OS)
• Job Control Language (JCL)
• Enterprise Service Bus (ESB) and IBM MQ

Job Outputs:

Process

• Analyse and make recommendations about improvements to specialist systems, procedures and associated area's practice.
• Contribute to IT business planning with regards to interface applications.
• Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
• Design, plan and implement all the integration, design and development activities that relate to the portfolio of business integration in conjunction with all relevant stakeholders.
• Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
• Draw on own technical or professional expertise, knowledge and experience to identify and recommend tactical solutions to defined problems in practices.
• Ensure proper project planning and execution as well as overall change control.
• Integrate business information, compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes.
• Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes and systems across an internal value chain.
• Plan for value-added, continuous practice and system improvements to deliver on objectives to enhance tactical implementation and excellence.
• Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; best practice implementation solutions.
• Provide support to integration projects by applying the required specialised skills in terms of data, design, services, processes, monitoring and patterns.
• Recommend changes to optimise processes, systems, practice areas and associated procedures and execute the implementation of change and innovation.
• Translate top-down policy, apply modification in relation to own practice area and communicate impact to relevant stakeholders.
• Troubleshoot and methodically identify research and resolve complex issues in the IT environment.
• Introduce best practices and influence the divisions to change and adopt accordingly.

Governance

• Develop and /or align governance and compliance policies for own practice area to identify and manage risk exposure liability.

People

• Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
• Provide specialist know-how, support, advice and practice thought leadership in area of expertise.

Finance

• Implement and monitor financial control, management of costs and corporate governance in area of specialisation.

Client

• Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.
• Participate in the specialist practice community and contribute positively to organisation knowledge management.
• Provide authoritative, specialist expertise and advice to internal and external stakeholders

Behavioural competencies

• Accountability
• Analytical Thinking  
• Attention to Detail 
• Building Sustainability 
• Commitment to Continuous Learning 
• Conceptual Ability 
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Problem Solving and Analysis   
• Respect
• Trust

Technical competencies

• Application Development and Maintenance  
• Business Knowledge
• Database Design and Management    
• Efficiency improvement  
• Functional Policies and Procedures
•  IT Knowledge 
• Reporting and Interpretation 
• System Thinking 

Deadline:2nd February,2026

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Job Purpose

• To be responsible for the design, implementation, change control, and support using SARS Workload Automation Scheduling (BMC Control-M) system, which defines organisational operational processes. To work with application and system owners across the organization to design, configure and schedule production batch jobs across a multi-platform enterprise infrastructure, also to be responsible for defining and understanding work processes, job plan dependencies, and to help enforce production control policies and procedures.

Education and Experience

Minimum Qualification & Experience Required

• Relevant National Diploma / Degree (NQF 6) in Information Technology AND 3 - 4 years experience in a BMC Control-M environment, of which 1 - 2 years as a knowledge worker level.

ALTERNATIVE #

• Senior Certificate (NQF 4) AND 6 years experience in BMC Control-M environment, of which 1 - 2 years at a knowledge worker level.

Job Outputs:

Process

• Accumulate information and provide reports with recommendations applicable to area of specialisation.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
• Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
• Use practical and applied knowledge and situational judgement to arrive at decisions.
• Advise Application Development Services on proper sequencing of tasks.
• To analyse issues to code, schedule, execute and confirm successful completion of complex ADHOC production job requests.
• To analyse display log messages associated with the completed execution of a job.
• To code and test converted/migrated jobs and schedules prior to production turnover and to use Control-M and various Control Modules to troubleshoot and reconcile job issues.
• To do conversion and migration of existing jobs/schedules into BMC Control-M.
• To provide support and after hours standby for IT systems and services.
• Gather future requirements, address concerns (meeting/not meeting SLAs) and identify new application changes that may impact production job flows and schedules.
• Present complex findings to various levels of the organization to ensure the automation plan matches the business needs.
• To have the ability to effectively communicate across third parties, technical and business owners on solution design.
• Provide independent judgment in methods, techniques and evaluation criteria to obtain best possible automation.
• Integrate research and best practices into problem avoidance and continuous improvement.
• To design and deploy job scheduling infrastructure.
• Apply IT concepts to perform complex analyses and functions from multiple IT areas of specialisation.
• To collaborate with Application Development Managers and functional (business) users to define and develop job flows for new applications.
• Identify and resolve complex workload automation and job scheduling issues.
• To develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.
• Conduct office inspections to ensure adherence to published standard operating procedures and make recommendations for changes.

Client              

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.
• Monitor, report and propose improvements on internal processes which influence client satisfaction within area of responsibility.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.
• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.

Behavioural competencies

• Accountability
• Analytical Thinking  
• Attention to Detail
• Commitment to Continuous Learning  
• Conceptual Ability
• Expertise in Context
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Respect
• Trust

Technical competencies

• Business IT Systems
• Business Knowledge
• Computer Literacy
• Data Collection and Analysis
• Efficiency improvement
• Functional Policies and Procedures
• SARS Systems Products
• Stress Management
• Use of Build Automation
• Reporting

Deadline:3rd Februarry,2026

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Job Purpose

• To champion impactful, future-ready technology solutions by delivering sharp analytical insights, strategic design thinking, and expert guidance that drive innovation. You’ll play a key role in shaping and aligning new and existing systems and related processes with evolving best practices, governance standards, and modernisation goals. By advocating thoughtful, scalable design, you’ll ensure every solution is fit-for-purpose and built to enable lasting transformation across the enterprise.

Education and Experience

Minimum Qualification & Experience Required 

• BSc Information Technology / BSc Computer Science / BCom Informatics / BCom Information Technology Management / Advanced Diploma: Business Information Technology / Advanced Diploma: ICT (NQF 7) AND 8-10 years' experience in an Information Technology environment, of which 3-4 years as a Functional/ Technical Business/ Systems Analyst..

#ALTERNATIVE

• Senior Certificate (NQF 4) AND 15 years experience in an Information Technology environment, of which 3-4 years as a Functional/ Technical Business/ Systems Analyst.

Minimum Functional Requirements

• Related IT Certification/s

Job Outputs:

Process

• Apply processes to lead, direct and manage the analytical evaluation of business cases, conceptual designs, business requirements specifications, functional specifications, change request and memos across service delivery systems in line with operational targets.
• Design self-explanatory, detailed-oriented, and logical process flows and conceptual solution design models for use by the organisation or business units for the purpose of providing information customized to meet specific needs.
• Ensure that the conceptual solution design is fit-for-purpose and in alignment with all the practical design alignment principles consistent with the organisation.
• Check completeness, validity, relevance, and corrective actions where necessary, in order to maintain set standards and achieve set objectives.
• Communicate a meaningful operational context that promotes the implementation of best practice, operational efficiency, and client service delivery.
• Apply and utilise systems in a manner that ensures accurate processing of information that contributes to efficient and effective completion of tasks.
• Analyse and make recommendations about improvements to specialist systems, procedures, and associated area's practice.
• Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
• Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
• Draw on own technical or professional expertise, knowledge & experience to identify & recommend tactical solutions to defined problems in practices.
• Integrate business information, compare, analyse & produce reports to identify trends, discrepancies & inconsistencies for decision making purposes.
• Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes & systems across an internal value chain.
• Plan for value-added, continuous practice & system improvements to deliver on objectives to enhance tactical implementation and excellence.
• Proactively identify interconnected problems, determine its impact, and use to develop best fit alternatives, best practice implementation solutions.
• Translate top-down policy in relation to own practice area and communicate impact to relevant stakeholders.
• Recommend changes to optimise processes, systems, practice area and associated procedures and execute the implementation of change and innovation

Governance

• Ensure all solution designs are in strict adherence to all organisational policies as well as the South African Tax, Customs and Excise Acts.
• Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.

People

• Provide specialist know-how, support, advice, and practice thought leadership in area of expertise.
• Establishing and maintaining effective relationships to understand needs, and promote understanding of full systems, product, and related services, and ensuring alignment to provide an understanding of all functions within the IT environment and corresponding impact on the operational environment.
• Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.

Finance

• Ensure effective internal management and reconciliation of all solution artifacts.
• Implement and monitor the effective financial control, management of costs and corporate governance in area of specialisation.

Client

• Participate in the specialist practice community and contribute positively to organisation knowledge management.
• Participate in the specialist practice community and contribute positively to organisation knowledge management.
• Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.

Behavioural competencies

• Honesty and Integrity 
• Attention to Detail
• Commitment to Continuous Learning
• Organisational Awareness
• Expertise in Context
• Fairness and Transparency
• Analytical Thinking
• Accountability
• Conceptual Ability
• Trust
• Respect

Technical competencies

• Reporting and Interpretation
• Reporting
• System Thinking
• Application Development and Maintenance
• Data Collection and Analysis
• Database Design and Management
• IT Knowledge
• Business Knowledge
• Efficiency improvement
• Functional Policies and Procedures

Deadline:1st February,2026

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Job Purpose

• To provide SAP technology solution expertise, advice and support in practice formulation and associated best practice improvement tactics, in order to enable tactical translation and operational implementation.

Education and Experience

Minimum Qualification & Experience Required

• Bachelor's Degree / Advanced Diploma (NQF 7) Fields: Information Technology, Information Systems, Computer Science, B‐Com, Finance, Management and Engineering AND at least 8 – 10 years' experience in SAP environment/module (FICA), of which a minimum of 3 - 4 years, at junior specialist level.

OR

• Diploma NQF 6 AND at least 10 years' experience in SAP environment/module (FICA), of which 3 - 4 years at a junior specialist level.

#Alternative

• Senior Certificate (NQF 4) AND 15 years’ experience in SAP environment/module(FICA) , of which a minimum of 3 - 4 years, at junior specialist level

Minimum Functional Requirements

• SAP FICA module analysis, design configuration experience
• SAP FICA module functional training or relevant certification e.g. SAP Finance
• SAP PSCD or TRM or BRF+ will be added advantages.
• Exposure to S4/HANA implementation, Fiori Applications, NWBC and SAP integration solutions (e.g., IDOCs, oData etc) will be added advantages.

Job Outputs:

Process

• Perform complex tasks and guidance during implementation, maintenance and support of various SAP modules to enhance business functionality and overall performance, while maintaining customer satisfaction.
• Close communication with functional teams /designers, understand the requirements from provided functional designs and transform these requirements into the technical designs
• Analyse and Review requirements, perform configuration and testing in various SAP Modules, such as Finance, Contract Accounting, Revenue Management, etc.
• Perform in-depth analysis of the current business processes and scenarios of the client then recommend or configure solutions to meet the client’s needs
• Responsible for successful implementation of SAP, providing in-depth functional knowledge, and advice on SAP products to clients.
• Provide expert knowledge of industry best practices and recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation.
• Acts as liaison with client for troubleshooting: investigate, analyse, and solve critical SAP functional and application problems and map client business requirements, processes and objectives; develop necessary product modifications to satisfy clients' needs.
• Maintain a working knowledge of the organization and adheres to all organizational standards
• Plan maintenance of current system solutions for various SAP Modules, such as Finance, Contract Accounting, Revenue Management, etc.
• Contribute to high productivity and motivation of working team with the use of your communication skills and cooperation; reach and realize project aims and outputs
• Review documentation for approval of all work tasks (definition) based on BRS and ensure adherence to SAP Support SDLC
• Incident Resolution for Severity 1 and 2 issues and assist with Business escalations for issues raised
• Plan, Design work classes and plan production release deployments
• Conduct assessments and use information to advise, make recommendations and facilitate improvement.
• Ensure maintenance of current system solutions.
• Perform moderate to complex configuration activities specifically on SAP.

Governance

• Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.

People

• Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
• Provide specialist know-how, support, advice and practice thought leadership in area of expertise.

Finance

• Implement and monitor financial control, management of costs and corporate governance in area of specialisation.

Client

• Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.
• Participate in the specialist practice community and contribute positively to organisation knowledge management.
• Provide authoritative, specialist expertise and advice to internal and external stakeholders.

Behavioural competencies

• Accountability 
• Analytical Thinking  
• Attention to Detail  
• Adaptability
• Building Sustainability 
• Commitment to Continuous Learning 
• Conceptual Ability  
• Customer Service 
• Fairness and Transparency 
• Honesty and Integrity 
• Trust 
• Organisational Awareness
• Respect

Technical competencies

• Computer Literacy
• Functional Policy and Procedure
• IT Knowledge
• Customer Relationship Management
• System Thinking
• Problem Solving
• Verbal Communication

Deadline:2nd February,2026

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Job Purpose

• To provide the technical skills to support the optimal management and operation of all hardware / firmware / operating system / application server software updates and fixes in the various SARS production and non-production environments, whilst maintaining hardware/ operating system / application server software, meeting service levels agreements through a Service Management System.

Education and Experience

Minimum Qualification & Experience Required

• Relevant National Diploma / Advanced Certificate (NQF 6), in a field related to end user device management and governance.  Core Microsoft Foundation Certification and 2- 3 years experience in a high level technical and research & development environment, of which 1 - 2 years is at a knowledge worker level.

OR

• Senior Certificate (NQF 4) AND Relevant IT Qualification (s) / Certification (s) Microsoft MCSA/MCSE/MCSD certification“ see below - , AND  2 - 3 years experience in a specify similar environment  AND additional requirements specified in Min Functional requirements, where applicable.
• Microsoft products (Microsoft SharePoint, Microsoft Intune, Microsoft SCCM, Microsoft Teams Rooms or any other end user device related Microsoft Certification)

 ALTERNATIVE #

• Senior Certificate (NQF 4) AND 5 years experience in Microsoft MCSA/MCSE certification, of which 1 - 2 years is at a knowledge worker level.

Minimum Functional Requirements

• Need to be familiar with: IT Hardware knowledge OR SCCM knowledge OR Intune Knowledge, Endpoint management knowledge, Print fleet management knowledge.

Job Outputs:

Process

• Assist in ensuring a stable performance environment for the business processing system.
• Configuring, debugging and supporting multiple infrastructure platforms.
• Installing, configuring, testing and maintaining operating systems, software and system management tools.
• Maintain the hardware and software at the Regional Data Centres, respond to alerts, monitor dashboards and periodic system review.
• Maintaining and supporting technical infrastructure, hardware and system software components
• Performing high-level root-cause analysis for service interruption in all environments.
• Performing installation, maintenance and support of system software/hardware and user support.
• Responsible for the maintenance and support of technical infrastructure, hardware and system software components mostly in Non-Prod environments but also in production environments.
• Conduct hardware / firmware / operating system / application server software updates and fixes.
• Configure, debug and support multiple infrastructure platforms and software.
• Configuring, debugging and supporting multiple infrastructure platforms and software in all environments.
• Deploy new applications and enhancements to existing applications, software, and operating systems on all environments.
• Ensure a stable performance environment for the business processing system.
• Manage, coordinate, configure programming and install single system hardware and software architectures and related services with the enterprise.
• Participate in various IT projects intended to continually improve/upgrade the system infrastructure, ensuring change management procedures and methodologies are implemented and followed.
• Accumulate information and provide reports with recommendations applicable to area of specialisation.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
• Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
• Use practical and applied knowledge and situational judgement to arrive at decisions.

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

• Adhere to specified policies, standards, legislation, and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure client satisfaction by engaging and delivering a service that is consistent, seamless, and quick and error free.

Behavioural competencies

• Accountability
• Attention to Detail 
• Adaptability
• Building Sustainability 
• Conceptual Ability 
• Customer Service 
• Fairness and Transparency
• Honesty and Integrity
• Respect
• Trust

Technical competencies

• Computer Literacy 
• Functional Policies and Procedures 
• IT Knowledge 
• Customer Relationship Management
• System Thinking
• Technical Expertise  
• IT Project Management
• Knowledge of IT Governance and Business
• Verbal Communication

Deadline:3rd February,2026

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Job Purpose

• To ensure major changes are rolled out in a controlled and non-disruptive manner to the production environment. 

Education and Experience

Minimum Qualification & Experience Required

• Relevant National Diploma / Advanced Certificate (NQF 6) in Information Technology, 2 - 3 years experience in ICT Change and Release Management environment, of which 1 - 2 years at a knowledge worker level.

ALTERNATIVE #

• Senior Certificate (NQF 4) AND 5 years’ experience in ICT Change and Release Management, of which 1 - 2 years at a knowledge worker level.

Job Outputs:

Process

• Accumulate information and provide reports with recommendations applicable to area of specialisation.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
• Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
• Take accountability for delivery of contracted work outputs within agreed parameters, quality standards and client service targets.
• Use practical and applied knowledge and situational judgement to arrive at decisions.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.
• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations and discrepancies.

People

• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.

Behavioural competencies

• Accountability
• Analytical Thinking  
• Attention to Detail
• Customer Service
• Commitment to Continuous Learning  
• Conceptual Ability
• Expertise in Context
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Problem Solving and Analysis
• Respect
• Trust

Technical competencies

• Business IT Systems
• Business Knowledge
• Computer Literacy
• Data Collection and Analysis
• Efficiency improvement
• Functional Policies and Procedures
• IT Knowledge
• Reporting
• Standard operating procedure compliance
• System Thinking

Deadline:3rd February,2026

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Job Purpose

• To formulate tactical strategy and associated delivery plans related to a single practice area for Business Relations, by managing the analysis function that conducts the methodical investigation, analysis and documentation of all or part of a business area in terms of business functions and processes, and the information customers/clients use, ensuring practice integration and operational implementation through the achievement of Business Relations objectives.

Education and Experience

Minimum Qualification & Experience Required

• Bachelor's Degree or Advanced Diploma (NQF 7) in Taxation, Commerce, Business, or ICT/IT with 8–10 years’ experience in a business technology or operations environment, of which 3–4 years at junior management level.

ALTERNATIVE #

• Senior Certificate (NQF 4) with at least 15 years’ experience in Business Systems or Operational Environment of which 3 - 4 years at a junior management level

Job Outputs:

Process

• Build a knowledge base of each client's business, systems and objectives and ensure alignment technology solutions with business strategies.
• Communicate effectively with clients to identify needs and evaluate alternative technical solutions.
• Co-operate with those responsible in the organisation for developing products and services that will help the customer organisation to achieve its business objectives.
• Develop the means of improving service to, and relationships with, customers, and monitor the effectiveness of such measures.
• Ensure definition of requirements for improving aspect of the processes and systems, and the creation of viable specifications in preparation for the construction of information systems.
• Ensure that the service level management is well documented and audited for effectiveness, efficiency and compliance on a regular basis.
• Facilitate customers' involvement in the continuous improvement of the products and services supplied to them.
• Identify and assess options for the implementation of new or improved business processes and present them with recommendations, to decision makers at senior management level.
• Identify appropriate tools to monitor, analyse and report on actual performance in comparison to SLA requirements in a manageable and meaningful format.
• Maintain the level of customer satisfaction, at regular intervals or after each significant delivery of product or service.
• Manage exceptions, slippage and issues of priority, and initiates extra activities wherever gaps in the programme are identified.
• Manage the process of continual improvement in the provision of services, instigating remedial actions whenever necessary.
• Manage the processes that drive value out of the ICT investment and ensure ROI by being a bridge between the functional business area and information systems development.
• Partner with service provider and user management to undertake major reviews of SLAs, production and agreement of new SLAs and extensions to existing SLAs.
• Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives, implementing best practice solutions.
• Provide advice on the selection of appropriate application strategies, policies, standards, methods and tools for business analysis.
• Provide technical direction for the development, design, and systems integration for client engagement from definition phase through implementation.
• Work with user management to establish the contribution that can be made to business, drawing up requirement specifications, conducting feasibility studies, producing high level and detailed models, oversee development and implementing solutions.
• Act as the bottom-line drivers of tactical implementation within the context of business unit excellence and performance improvement.
• Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements.
• Ensure the development and implementation of a practice in alignment with operational policy and procedural frameworks.
• Implement tactical strategy and delivery plans through the development of operational activities, ensuring the achievement of operational targets.
• Plan for handling work outputs, pull together interdependent activities and specify priorities, standards and procedures to ensure tactical implementation.
• Provide periodic reports on performance against plan & progress on short-term initiatives & use to realign tactical plan and objectives appropriately. 
• Recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation.
• Timeously communicate top-down policy modification, objective achievement progress and critical success factors to impacted stakeholders.
• Use the insights gained through integrated business reports to measure success and realign tactical strategy implementation objectives appropriately.

Governance

• Implement governance, risk and compliance policy in own practice area to identify and manage governance and risk exposure liability.
• Manage and or advise on the translation and application of policy in a specific functional area.

People

• Develop and implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised area.
• Plan and implement enhanced organisational efficiency by identifying and addressing development requirements and providing tools for people resources.
• Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems and achieve objectives.

Finance

• Draw up a budget aligned to tactical delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency.
• Implement and monitor financial control, management of costs and corporate governance in area of accountability.

Client

• Build strong relationships and implement service level agreements that promote SARS with internal and external stakeholders.
• Develop and ensure implementation of practices which builds service delivery excellence and encourages others to provide exceptional client service.
• Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.

Behavioural competencies

• Accountability
• Fairness and Transparency
• Honesty and Integrity
• Problem Solving and Analysis
• Respect
• Trust

Leadership Competencies

• Ability to translate strategy into execution
• Concern for Impact of own behaviour on others
• Develops teams and nurtures interdependency
• Inspires others to Positive Action
• Nurtures Future Talent
• Stewardship and Service Orientation
• Strong Results Orientation
• Values and Manages Diversity

Technical competencies

• Business Acumen
• Business IT Systems
• Change Management
• Decisiveness
• Effective Business Communication

Deadline:4th February,2026

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Job Purpose 

• To handle inbound and outbound scripted and partially scripted service requests for one tax product from 1 - 2 channels in compliance with SARS policies and procedures by consulting with clients, facilitating query resolution, maintaining taxpayer and trader profiles, registering and de-registering taxpayers, providing taxpayer education, debt collection up to a final demand, thereby ensuring enhanced service delivery and compliance.

Education and Experience

Minimum Qualification & Experience Required

• NQF Level 6- and above (Relevant National Diploma / Advanced Certificate) in Taxation, Accounting or Finance AND 2 Years Customer Service experience

           OR 

• Senior Certificate (NQF 4) AND 2 years' experience in a customer service environment

Minimum Functional Requirements

• Must have a basic overview of all taxes (incl. C&E) plus proficiency in PIT with basic knowledge of non-core taxes associated with PIT only (Prov. Tax, CGT, Dividends, Donations, fund Benefits, Estate Duty, Transfer Duty, Withholding Tax on Interest & Royalties)

Job Outputs:

Process

• Handle inbound and outbound (scripted service interactions) through 1-2 channel interactions for one tax product, in compliance with SARS policies and procedures. (i.e., blended voice, virtual & face-to-face; incl. technical and customer support on Digital Channels, i.e., eFiling, HyEF, etc.).
• Assisting taxpayers and traders directly by providing advice and support in managing their obligations, providing clarity, and making it easier to comply
• Maintain the profiles of existing taxpayers, register new taxpayers, code and subsequently deregister on SARS core system in order to enhance taxpayer services.
• Follow-up on non-compliance at an entry level to enhance taxpayer service and improve taxpayer compliance.
• Validating and updating taxpayer information to ensure accuracy in the SARS base.
• Conduct environmental scanning to identify non-compliant taxpayer and guide them to register order to increase the taxbase.
• Communication of transactional outputs and queries in the area of work according to policies and quality requirements.
• Contribute to the development & improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
• Contribute to the successful implementation of change initiatives by providing support in area of work
• Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
• Draw on own knowledge and experience to identify and develop solutions that lead to improved service delivery and quality.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
• Embrace change initiatives and positively contribute to the success thereof within area of accountability.
• Ensure quality of work content, quick turnaround, prioritise, minimise mistakes, and continuously improve quality, service, and standards.
• Plan and organise own work in an effective and efficient manner to reach agreed performance objectives.
• Report on transactional and process activities within set guidelines to provide timely information for decision making.

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.

People

• Search for, integrate, and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
• Drive own performance and development, in order to achieve and improve work outputs in line with required response time, quality, and service delivery standards.

Finance

• Adhere to specified policies, standards, legislation and procedures to prevent wastage resources, unauthorised expenditure, wasteful expenditure, and report violations.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides for feedback and exceptional service.
• Ensure client satisfaction by engaging and delivering a service that is consistent, seamless, quick, and error free.

Behavioural competencies

• Stakeholder Engagement and Management
• Fairness and Transparency
• Accountability
• Customer Service
• Honesty and Integrity
• Trust
• Respect
• Attention to Detail

Technical competencies

• Active Listening
• Communication Skills
• Computer Literacy
• Customer Understanding
• Efficiency Improvement
• Financial Acumen
• Handling Difficult Engagements
• Query Resolution
• Standard operating procedure compliance
• Tax Knowledge

Deadline:5th February,2026

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 Job Purpose

• To examine the legislative, taxpayer base and economic environments in order to determine likely forms of future tax avoidance schemes and put in place measures to counter these

Education and Experience

Minimum Qualification & Experience Required

• Relevant Bachelor's Degree / Advanced Diploma (NQF 7) AND 8-10 years' experience in a tax audit or tax legal similar environment, of which 3-4 years ideally at junior management level.

Job Outputs:

Process

• Provide advice to auditors regarding tax avoidance investigations.
• Conduct presentations regarding the indicators of tax avoidance structures.
• Detect and identify tax avoidance schemes and/or structures and/or legislative loopholes through analyzing the submitted reportable arrangements, scrutinizing financial journals, press reports and the JSE's SENS announcements.
• Offer and provide support to Investigative Audit and Compliance Audit in respect of tax avoidance matters / GAAR (General Anti Avoidance Regulations) investigations.
• Identify developing trends and schemes of tax avoidance and make recommendations regarding ways to address these issues.
• Write technical articles, opinions, motivations for amendments to legislation, comment on technical papers.
• Analyze and make recommendations about improvements to specialist systems, procedures, and associated area's practice.
• Contributes to the optimum utilization of org. resources, advising effective planning and development of area of specialization resource plans.
• Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
• Draw on own technical or professional expertise, knowledge & experience to identify & recommend tactical solutions to defined problems in practices.
• Integrate business information, compare, analyze & produce reports to identify trends, discrepancies & inconsistencies for decision making purposes.
• Optimize goal achievement through tactical strategy implementation and optimization of practices, processes & systems across an internal value chain.
• Plan for value-added, continuous practice & system improvements to deliver on objectives to enhance tactical implementation and excellence.
• Proactively identify interconnected problems, determine its impact, and use to develop best fit alternatives, best practice implementation solutions.
• Translate top-down policy in relation to own practice area and communicate impact to relevant stakeholders.
• Recommend changes to optimize processes, systems, practice area and associated procedures and execute the implementation of change and innovation.

Governance

• Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.

People

• Provide specialist know-how, support, advice and practice thought leadership in area of expertise.
• Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.

Finance

• Implement and monitor financial control, management of costs and corporate governance in area of specialization.

Client

• Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.
• Participate in the specialist practice community and contribute positively to organization knowledge management.
• Provide authoritative, specialist expertise and advice to internal and external stakeholders.

Behavioural competencies

• Honesty and Integrity
• Trust
• Respect
• Problem Solving and Analysis
• Stakeholder Engagement and Management
• Fairness and Transparency
• Analytical Thinking
• Accountability
• Conceptual Ability
• Attention to Detail
• Commitment to Continuous Learning
• Organizational Awareness
• Building Sustainability

Technical competencies

• Functional Policies and Procedures
• Reporting
• Legal Compliance
• Business Acumen
• Business Knowledge
• Creative and Innovative Thinking
• Efficiency improvement
• Legal Advisory and Interpretation
• Legal Knowledge and knowledge of ethics

Deadline:18th February,2026