Senior Engineer: Automation & Scheduling - Fixed Term Contract at The South African Revenue Service (SARS)

Job Purpose

• To be responsible for the design, implementation, change control, and support using SARS Workload Automation Scheduling (BMC Control-M) system, which defines organisational operational processes. To work with application and system owners across the organization to design, configure and schedule production batch jobs across a multi-platform enterprise infrastructure, also to be responsible for defining and understanding work processes, job plan dependencies, and to help enforce production control policies and procedures.

Education and Experience

Minimum Qualification & Experience Required

• Relevant National Diploma / Degree (NQF 6) in Information Technology AND 3 - 4 years experience in a BMC Control-M environment, of which 1 - 2 years as a knowledge worker level.

ALTERNATIVE #

• Senior Certificate (NQF 4) AND 6 years experience in BMC Control-M environment, of which 1 - 2 years at a knowledge worker level.

Job Outputs:

Process

• Accumulate information and provide reports with recommendations applicable to area of specialisation.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
• Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
• Use practical and applied knowledge and situational judgement to arrive at decisions.
• Advise Application Development Services on proper sequencing of tasks.
• To analyse issues to code, schedule, execute and confirm successful completion of complex ADHOC production job requests.
• To analyse display log messages associated with the completed execution of a job.
• To code and test converted/migrated jobs and schedules prior to production turnover and to use Control-M and various Control Modules to troubleshoot and reconcile job issues.
• To do conversion and migration of existing jobs/schedules into BMC Control-M.
• To provide support and after hours standby for IT systems and services.
• Gather future requirements, address concerns (meeting/not meeting SLAs) and identify new application changes that may impact production job flows and schedules.
• Present complex findings to various levels of the organization to ensure the automation plan matches the business needs.
• To have the ability to effectively communicate across third parties, technical and business owners on solution design.
• Provide independent judgment in methods, techniques and evaluation criteria to obtain best possible automation.
• Integrate research and best practices into problem avoidance and continuous improvement.
• To design and deploy job scheduling infrastructure.
• Apply IT concepts to perform complex analyses and functions from multiple IT areas of specialisation.
• To collaborate with Application Development Managers and functional (business) users to define and develop job flows for new applications.
• Identify and resolve complex workload automation and job scheduling issues.
• To develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.
• Conduct office inspections to ensure adherence to published standard operating procedures and make recommendations for changes.

Client              

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.
• Monitor, report and propose improvements on internal processes which influence client satisfaction within area of responsibility.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.
• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.

Behavioural competencies

• Accountability
• Analytical Thinking  
• Attention to Detail
• Commitment to Continuous Learning  
• Conceptual Ability
• Expertise in Context
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Respect
• Trust

Technical competencies

• Business IT Systems
• Business Knowledge
• Computer Literacy
• Data Collection and Analysis
• Efficiency improvement
• Functional Policies and Procedures
• SARS Systems Products
• Stress Management
• Use of Build Automation
• Reporting

Deadline:3rd Februarry,2026