Systems Engineer (Endpoint Management) - Fixed Term Contract at The South African Revenue Service (SARS)

Job Purpose

• To provide the technical skills to support the optimal management and operation of all hardware / firmware / operating system / application server software updates and fixes in the various SARS production and non-production environments, whilst maintaining hardware/ operating system / application server software, meeting service levels agreements through a Service Management System.

Education and Experience

Minimum Qualification & Experience Required

• Relevant National Diploma / Advanced Certificate (NQF 6), in a field related to end user device management and governance.  Core Microsoft Foundation Certification and 2- 3 years experience in a high level technical and research & development environment, of which 1 - 2 years is at a knowledge worker level.

OR

• Senior Certificate (NQF 4) AND Relevant IT Qualification (s) / Certification (s) Microsoft MCSA/MCSE/MCSD certification“ see below - , AND  2 - 3 years experience in a specify similar environment  AND additional requirements specified in Min Functional requirements, where applicable.
• Microsoft products (Microsoft SharePoint, Microsoft Intune, Microsoft SCCM, Microsoft Teams Rooms or any other end user device related Microsoft Certification)

 ALTERNATIVE #

• Senior Certificate (NQF 4) AND 5 years experience in Microsoft MCSA/MCSE certification, of which 1 - 2 years is at a knowledge worker level.

Minimum Functional Requirements

• Need to be familiar with: IT Hardware knowledge OR SCCM knowledge OR Intune Knowledge, Endpoint management knowledge, Print fleet management knowledge.

Job Outputs:

Process

• Assist in ensuring a stable performance environment for the business processing system.
• Configuring, debugging and supporting multiple infrastructure platforms.
• Installing, configuring, testing and maintaining operating systems, software and system management tools.
• Maintain the hardware and software at the Regional Data Centres, respond to alerts, monitor dashboards and periodic system review.
• Maintaining and supporting technical infrastructure, hardware and system software components
• Performing high-level root-cause analysis for service interruption in all environments.
• Performing installation, maintenance and support of system software/hardware and user support.
• Responsible for the maintenance and support of technical infrastructure, hardware and system software components mostly in Non-Prod environments but also in production environments.
• Conduct hardware / firmware / operating system / application server software updates and fixes.
• Configure, debug and support multiple infrastructure platforms and software.
• Configuring, debugging and supporting multiple infrastructure platforms and software in all environments.
• Deploy new applications and enhancements to existing applications, software, and operating systems on all environments.
• Ensure a stable performance environment for the business processing system.
• Manage, coordinate, configure programming and install single system hardware and software architectures and related services with the enterprise.
• Participate in various IT projects intended to continually improve/upgrade the system infrastructure, ensuring change management procedures and methodologies are implemented and followed.
• Accumulate information and provide reports with recommendations applicable to area of specialisation.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
• Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
• Use practical and applied knowledge and situational judgement to arrive at decisions.

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

• Adhere to specified policies, standards, legislation, and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure client satisfaction by engaging and delivering a service that is consistent, seamless, and quick and error free.

Behavioural competencies

• Accountability
• Attention to Detail 
• Adaptability
• Building Sustainability 
• Conceptual Ability 
• Customer Service 
• Fairness and Transparency
• Honesty and Integrity
• Respect
• Trust

Technical competencies

• Computer Literacy 
• Functional Policies and Procedures 
• IT Knowledge 
• Customer Relationship Management
• System Thinking
• Technical Expertise  
• IT Project Management
• Knowledge of IT Governance and Business
• Verbal Communication

Deadline:3rd February,2026