Administrator: Claims - Europcar - Jet Park Depot at Motus Holdings Limited

    
Job Outputs:

• Create claims not generated by branches.
• Capturing and releasing of orders in accordance with a standardized process (generating orders and receipting).
• Updating claims data in accordance with the standardized process.
• Following up on outstanding documentation from branches.
• Resolving all procurement related queries within 48 hours or escalation is required thereafter.
• Resolving of Claims related queries.
• Maintaining relationships with external workshops and panel shops.
• Distribution, follow up and collection of damaged vehicles to work/panel shops.
• All administrative work requisite of the department.

Qualifications and Experience:    

Minimum Experience:

• 2 years car rental and/or claims/maintenance administrator experience

Minimum Qualifications & Requirements:

• Grade 12
• Valid Code 08 Driver license, at least 2 years old.
• Communication skills: must be fully bilingual.

Skills and Personal Attributes:    

Competencies:

• Delighting Customers
• Verbal Communication
• Team Work
• Creating and Sustaining Social Responsibility
• Continuous Improvement
• Integrity
• Excellent communication skills
• Strong administrative skills
• Ability to work with a sense of urgency
• Ability to work with self motivation
• Negotiation skills
• The ability to explain and communicate company procedures in a calm, professional manner.
• Scrupulous attention to detail to ensure claim queries are resolved correctly and timeously.
• Able to work under pressure.
• Able to manage time
• Emotional control when dealing with customers, superiors, colleagues and other stakeholders.
• Logic and sound judgment
• Able to work independently and provide timely feedback to stakeholders.

Personal Attributes:

• Committed
• Professional
• Resilient
• Must be a quick learner
• A team player
• Willing to put in extra time if required.
• Presentable
• Punctual