Vacancies at Motus Holdings Limited

Job Outputs: 

• Cleaning of vehicle interior and exterior to our high standards.
• Vehicle quality control, including identification and reporting of expired license vehicles and any other issue that does not conform to our quality standards.
• Refueling vehicles, checking tyre pressure and oil/water/other fluids after every rental.
• Delivering vehicles to customers in accordance with our procedures.
• Handling vehicle check-ins in accordance with company, quality control and claims procedures.
• Maintaining cleanliness of yard and other surrounding areas.
• Maintaining the integrity of the company by behaving ethically and safeguarding the assets and interests of both the business and our customers.
• Other duties on request.

Qualifications and Experience:    

Minimum Experience:

• 2 years relevant driving experience
• Minimum Qualification:
• NQF Level 4 (Grade 12 or equivalent)

Minimum Requirements:

• Valid, unendorsed Code 8 driver’s license (at least 2 years old)
• Computer literate (basic level will suffice)
• Able to read a map.
• Essential to Note: The successful candidate must be willing to work overtime/shifts/weekends when required.

Skills and Personal Attributes:    
Competencies:

• Communication skills (comfortably conversant in English/ read & write)
• Good interpersonal skills to support excellent face-to-face customer relations
• Must be able to handle pressure and exhibit good time management skills, demonstrating a sense of urgency and commitment.
• A team player.

Personal Attributes:

• Committed
• Professional is all aspects of conduct, grooming (neat and presentable).
• Highly resilient in the face of adversity, long hours, customer conflict etc.
• Energetic, self-motivated
• Flexible – over peak periods, things can change minute by minute. You pick up your bag to leave at the end of a shift, there’s a crisis and you need to delay leaving so you can jump in and help.
• Driven for both individual and team goal achievement.
• Trustworthy, highly responsible, honesty and integrity in all business dealings.

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Job Outputs:

• Create claims not generated by branches.
• Capturing and releasing of orders in accordance with a standardized process (generating orders and receipting).
• Updating claims data in accordance with the standardized process.
• Following up on outstanding documentation from branches.
• Resolving all procurement related queries within 48 hours or escalation is required thereafter.
• Resolving of Claims related queries.
• Maintaining relationships with external workshops and panel shops.
• Distribution, follow up and collection of damaged vehicles to work/panel shops.
• All administrative work requisite of the department.

Qualifications and Experience:    

Minimum Experience:

• 2 years car rental and/or claims/maintenance administrator experience

Minimum Qualifications & Requirements:

• Grade 12
• Valid Code 08 Driver license, at least 2 years old.
• Communication skills: must be fully bilingual.

Skills and Personal Attributes:    

Competencies:

• Delighting Customers
• Verbal Communication
• Team Work
• Creating and Sustaining Social Responsibility
• Continuous Improvement
• Integrity
• Excellent communication skills
• Strong administrative skills
• Ability to work with a sense of urgency
• Ability to work with self motivation
• Negotiation skills
• The ability to explain and communicate company procedures in a calm, professional manner.
• Scrupulous attention to detail to ensure claim queries are resolved correctly and timeously.
• Able to work under pressure.
• Able to manage time
• Emotional control when dealing with customers, superiors, colleagues and other stakeholders.
• Logic and sound judgment
• Able to work independently and provide timely feedback to stakeholders.

Personal Attributes:

• Committed
• Professional
• Resilient
• Must be a quick learner
• A team player
• Willing to put in extra time if required.
• Presentable
• Punctual

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Specific Role Responsibilities:    

• Customer and sale management.
• Understanding of the compliance governing the retail industry would be an advantage.
• Experience in cold calling to develop a client base
• Knowledge of competitive motor industry
• Knowledge of complete Mercedes Benz structures and procedures will be a huge advantage.
• Develop the business to reach set sales targets for the month.
• Drive specific strategies to retain and grow existing customer base.
• Manage customer expectations to ensure effective delivery of service
• Marketing and promotions

Qualifications and Experience:   

• Excellent people skills
• A minimum of Grade 12
• Valid driver’s license.
• Must have new vehicle sales experience
• Volume sales experience
• Multi Brand Experience & Premium Brand Experience
• Motor industry experience is essential
• 3 years sales executive experience in the motor industry
• Computer literacy is essential

Skills and Personal Attributes:    

• Problem Solving
• Attention to detail
• Customer focused
• Interpersonal
• Practical management skills

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Generic Job Outputs:

• Deliver on agreed performance targets according to budget & sales targets in a high-volume dealership. 
• Maximize second gross profit. 
• Execute work in line with governance and compliance processes. Ensure that dealership remains compliant in accordance with legislation requirements. 
• Recording and reporting on transactional activities to provide timely and accurate information for decision making in area of accountability.
• Conduct financial needs analyses and provide associated sales of value-added finance and insurance products. 
• Manage and maintain the finance and insurance debtor’s book and effectively manage the applicable administration and other related processes. 
• Provide specialized need analysis & financial and insurance advice and support to clients. 
• Provide operational support related to finance and insurance activities and initiatives to contribute to the overall growth and profitability of the dealership. 
• Inform and educate customers on products to ensure retention of existing customers; Increase sales revenue and increase the organization’s customer base. 
• Consistently enhance own competence through knowledge development in subject matter and associated industry developments.
• Customer service and sale management.
• Knowledge of the NCA, CRA, FAIS, FICA..

Qualifications and Experience:    

Minimum Experience;

• 3 years’ experience in a similar role with a customer services focus within the Automotive Retail Industry or Banking environment.

Minimum Qualification;

• Grade 12 /Matric and with a relevant diploma. Credit Management Diploma will be advantageous. In addition, a Regulatory Exam, NC Accreditation, Retail or Short-Term Insurance Qualification with minimum 120 credits

Skills and Personal Attributes:    

Minimum Requirements:

• Up-to-date knowledge of vehicle legislation, trade practices, dealership policies and procedures
• Customer service and sale management.
• Understanding of the compliance governing the retail industry would be an advantage.
• Knowledge of the NCA, CRA, FAIS, FICA.
• Accredited by the FSP and mandated to perform NCA functions before (s13 mandate)
• Possess the relevant Continuous Professional Development points within the stipulated time-frames
• Drivers License