Administrator - Commission Legal Administrator (Contracts) at Discovery Limited

Key Purpose

Assumes accountability for the evaluation; processing and administration of new and existing intermediary contracts and related functions; all within the agreed communication channels and within the required Service Level Agreements

Areas of responsibility may include but not limited to:

• Processing intermediary contracts and related requests (e.g. tax updates; accreditations; etc…) within the agreed timeframes.
• Educates brokers, franchises and internal stakeholders on the contractual processes
• Identifying issues within the Contracting and related processes and communicate this feedback to the Systems team.
• Tracking and concluding any system issues relating to the contractual processes
• Educates brokers, franchises and internal stakeholders on the contractual process
• Analyze trends and suggest changes to improve delivery to clients
• Understand and apply Risk Management principals to people, process and systems.
• Managing relationships with internal and external stakeholders to get maximum buy in towards resolution of cases.
• Feedback to relevant stakeholders.
• Defending the Business Units position; whilst ensuring that the business case prevails

Competencies

• Analyses numerical data, verbal data and all other sources of information. Breaks information into component parts, patterns and relationships. Probes for further information or greater understanding of a problem. Makes rational judgments from the available information and analysis. Produces workable solutions to a range of problems. Demonstrates an understanding of how one issue may be a part of a much larger system.
• Demonstrates an interest in and understanding of others. Adapts to the team and builds team spirit. Recognizes and rewards the contribution of others. Listens, consults others and communicates proactively. Supports and cares for others. Develops and openly communicates self-insight, such as an awareness of own strengths and weaknesses.
• Makes prompt, clear decisions, which may involve tough choices or considered risks. Takes responsibility for actions, projects and people. Takes initiative, acts with confidence and works under own direction. Initiates and generates activity.
• Upholds ethics and values. Demonstrates integrity. Promotes and defends equal opportunities, builds diverse teams. Encourages organisational and individual responsibility towards the community and the environment.
• Appropriately follows instructions from others without unnecessarily challenging authority. Follows procedures and policies. Keeps to schedules. Arrives punctually for work and meetings. Demonstrates commitment to the organisation. Complies with legal obligations and safety requirements of the role.
• Works productively in a high-pressure environment. Keeps emotions under control during difficult situations. Balances the demands of a work life and a personal life. Maintains a positive outlook at work. Handles criticism well and learns from it.
• Speaks clearly and fluently. Expresses opinions, information and key points of an argument clearly. Makes presentations and undertakes public speaking with skill and confidence. Responds quickly to the needs of an audience and to their reactions and feedback. Projects credibility.
• Makes a strong personal impression on others. Gains clear agreement and commitment from others by persuading, convincing and negotiating. Promotes ideas on behalf of self or others. Manages conflict. Makes effective use of political processes to influence and persuade others.

Education and Experience

• Matric (essential)
• Minimum of 2 years’ experience in the Insurance Industry
• Risk Management experience
• Excellent Written and Verbal Communication
• Intellectual curiosity
• Critical Thinking skills is essential
• Strong Business Acumen skills
• Ms office with advanced excel skills