Administrator Costing at Motus Holdings Limited

Job Description    

• To provide prompt and quality services to customers relating to the service and repairs of vehicles, acting as an interface between the technician and the customer to ensure cost effective repair and service to both parties.
• To maximize the profitability of the Service department by means of effective costing and claims within warranty parameters.

Position Overview    

• “Covid-19 vaccination is an important part of Motus Retail and Rental’s commitment to stopping the spread of COVID-19 not only in our workplaces, but the country as a whole. This is because vaccines offer protection to employees by reducing their risk of infection, or the severity of their symptoms; and at a population level, referred to as population-immunity. Given that vaccination is a priority in the fight against COVID-19, we encourage vaccinated candidates to apply for the vacant position

Specific Role Responsibilities    
KEY PERFORMANCE:
Customer Satisfaction

• Process all warranty claims in line with VW and dealership policies and procedures. Liaise with the relevant staff in the service department and at VWSA to resolve costing and warranty issues.

Campaign Coordinator, Service Core Processes Gate Keeper.

• Download relevant campaign information from Partner Net and pass on information to the service manager to be actioned.
• Warranty Claims processing.
• Gate 1 Service Core Process - checking before loading on  system. Quality control – Warranty Submissions and costing.
• Gate 2 - Pre-Repair commencement check.
• Gate 3 – Quality check.
• Gate 4 –Costing check.
• Return defective parts to manufacturer as required.

Qualifications and Experience    

• Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 05.
• Valid Driver’s licence.
• Computer Literacy,
• 1-year experience in similar environment.
• Knowledge of VW and Audi Warranty and Costing policy and procedures will be an advantage.
• Knowledge of VWSA and Lindsay Saker operating systems (Drive).

Skills and Personal Attributes    

• Display high value and integrity in task execution.
• Remains calm in emotional and stressful situation.
• Open to change.
• Understands the business value chain and the role own team plays in delivering value to Customer.
• Quickly builds effective relationships with colleagues, manager and key stakeholders/customers.
• Team player. 
• Embracing diversity and sensitivity.
• Attention to and insight in business processes.
• Identify problems, report and suggest solution.

Closing Date    
2023/05/03