Administrator at Discovery Limited

• The Administrator will work within the Operational Finance pillar of the Vitalitylife Finance team within South Africa with a focus on billing of clients, application of client’s funds, management of debtors, card payments and reporting on suspected financial crime risks. This includes the management of special offers and supporting the retentions and conservation campaigns.

Areas of responsibility may include but not limited to

• Ensure billing for all clients polices are accurate and complete.
• Ensure the timely allocation of manual deposits, card payments and cheque payments to policyholder accounts.
• Liaise with UK Credit Control team to ensure that all cheque receipts are timeously and accurately allocated.
• Advice policyholders and brokers of receipt of manual deposits as and when required.
• Maintain the unallocated manual deposits listing and ensure that it is regularly updated and sent to the Credit Control department.
• Liaise with HSBC to investigate manual deposits/cheques received with no reference.
• Investigate reconciling items in the direct deposit control account and propose journals for the clearing of reconciling items in the control accounts.
• Handle all inquiries related to manual deposits and card payments within the SLA.
• Maintain detailed and up-to-date records of payer banking details and report on third party payments on a monthly basis or when required.
• Ensure that the Debtors Age Analysis reflects the correct ageing and following up with Credit Control and Retentions on debtors that have been earmarked for retention campaigns. Daily premium debtor analysis.
• Liaise with the Servicing team to ensure the timeous processing of anniversaries on annual policies.
• Ensure that all billing information (and related notifications) for annual policies is correct.
• Maintain detailed and up-to-date records of payer banking details and report on third party payments on a monthly basis or when required.
• Investigate the origin of funds and maintain a detailed record of findings for reporting to the Financial Crime team.
• Manage and process special offer campaigns as and when they are launched within the business. Taking ownership of special offers from a finance point of view and liaising with other departments to ensure a successful outcome and processing.
• Weekly and monthly reporting on cash allocated, including cheque and card receipts.

Personal Attributes and Skills

• Interpersonal skills
• Ability to take ownership and accountability
• Ability to work under pressure and to multi-task
• Drive and initiative to get things done
• Ability to deal with complexity and migrate between detail and high-level requirements.
• Strong analytical thinking and attention to detail
• Problem-solver - able to find innovative and pragmatic solutions to difficult problems.
• Must be a self-starter and capable of producing work of a high quality without close supervision.

Education

• Matric – essential
• Minimum 3 years working experience within an Insurance or Financial services industry