Administrator -Durban at eThekwini Municipality

Special Conditions

• Must be able to communicate effectively and liaise with senior officials  where necessary.

Job Purpose

• Address and resolve customer queries, performs account reconciliations account transactions prepares adjustments to rates accounts gathers, checks and maintains customer information, test new program changes/ enhancements in order to ensure the accounts and facilitate the timeous collection of revenue.

Key Responsibility Areas

• Provide an information service to customers and undertakes research of correspondence.
• Reconcile projects accounts.
• Assists in testing changes to the computer system.
• Implement Council approval, special rebates, bulk reversals and write offs.
• Assume responsibility for rates clearance and housing suspensive sales accounts.
• Ensure that Council owned and government owned properties are properly coded on the valuation roll.
• Assume responsibility for models in revenue system, other software packages, reports extraction and preparation.
• Assume responsibility for new customer data and consolidated account creation.
• Recover debt on special category accounts.
• Ensure proper and accurate filing of all documentation and working papers for facilitating easy retrieval when required.

Competencies

• Attention to Detail.
• Problem Solving.
• Planning and organising
• Business Processes.
• Data processing & Analysis.
• User Support.
• Communication.
• Client Orientation and customer Focus.
• Action Orientation.
• Change Readiness.
• Cognitive Ability.
• Team Orientation.

Essential Requirements

• Grade 12 (NQF Level 4) or equivalent and a certificate in Financial Information Systems, or Accounting or Information Systems or any other related and equivalent certificate.
• 3 Years relevant experience.
• Computer Literacy.

Preferred Requirements

• Tertiary qualification (NQF Level 6) in Financial Information Systems or Accounting or Information Systems or a related and equivalent qualification.
• 4 Years relevant experience.