Array ( [edu] => 0 [exp] => 0 [skill] => 0 ) Administrator at FNZ Group January, 2024 | MyJobMag
 
Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jan 10, 2024
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com

  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    FNZ is a global FinTech firm, transforming the way financial institutions serve their wealth management customers. It partners with banks, insurers and asset managers to help consumers better achieve their financial goals. FNZ's technology, transaction and custody services enable their clients to provide best-in-class wealth management solutions to fi...
    Read more about this company

     

    Administrator

    Role Description

    • Assists leadership team to deliver the service culture required to achieve organisational outcomes.   
    • Assists with the  day-to-day management of the team including resource planning and work allocation to meet agreed service levels.   
    • Proactively works to ensure effective working relationships within the team and with those whom the team interacts with.   
    • Assists with people management processes such as performance improvement plans.  
    • Performs quality reviews in line with established framework 
    • Works with individual team members to provide feedback and coaching on work items 
    • First point of escalation for feedback/escalations and assistance in the team 
    • Undertake any other projects/ tasks as may reasonably be required to facilitate the smooth operation of the team. 
    • Have strong attention to detail – enabling you to understand the customers enquiry, seek clarification and provide an appropriate, complete and qualitative response every time  
    • Have good organisation skills with ability to work under pressure, prioritise and escalate when needed  
    • You are naturally curious and have an optimistic attitude with an ability to adapt to change, which enables you to demonstrate your sound problem solving and analytical skills  
    • You enjoy collaborating with different business units and thinking outside the box to achieve positive client outcomes, as well as working independently   
    • You can work to KPIs, ensuring quality performance metrics are always adhered to  
    • Ability to work a full time (40-hour week) between the hours of 8am and 7pm, Monday to Friday (including state public holidays), with scheduled working hours and breaks  
    • You have previous experience in a fast-paced Client Service Centre or an environment providing a high level of service  
    • Ability to project a warm and friendly image and a consistently positive demeanour when dealing with a diverse client base and sometimes challenging personalities  
    • Excellent communication skills (written and verbal, including telephone manner)  
    • Ability to quickly develop a detailed knowledge of the investments and procedures specific to your role   
    • Experience within the finance industry (RG146/tertiary education is desirable) 

    Method of Application

    Interested and qualified? Go to FNZ Group on fnz.wd3.myworkdayjobs.com to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at FNZ Group Back To Home
    View Current vacancies at FNZ Group
Jobs You Might Be Interested in

Related Companies Hiring Now

Career Advice

View All Career Advice
 

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail