Administrator – Internship at FNZ Group

Specific Role Responsibilities

• Indexing of instructions
• Capturing of instructions
• Capturing and maintaining client information
• Performance Assessment

KPI reporting – performance against KPIs

Indexing and Quality Control:

• To index and ensure that instructions are dealt with appropriately within the turnaround times and cut-offs as per the service level agreement (SLA)
• To ensure all relevant information and or supporting documentation is received and attached to the instruction; to ensure the instruction is promptly finalised and legally compliant and in accordance to the business rules
• To ensure that all controls and queue monitoring are performed.
• To ensure work received is FICA and FAIS compliant.
• To adhere to knowledge Enabler (KE) provided on the system and to take appropriate action.
• To maintain an acceptable and agreed error rate that will be agreed with your team leader.

Capture:

• To accurately capture client instruction(s) on the system
• Obtaining at least a 100% earned effectiveness monthly.

Verification/ Authorise:

• To check / verify that the static information (client’s personal information) and instructions have been accurately captured according to client instruction(s)

Experience required.

• Studying towards a relevant tertiary qualification is advantageous.
• Unemployed
• Age criteria below age 35