Administrator: Learner Records at National School of Government

REQUIREMENTS :

• A tertiary qualification at (NQF level 6) in Office Administration.
• One (1) to two (2) years’ relevant experience in office administration in an ETD environment. 

DUTIES :

• Provide administrative support towards the provision of examinations services provided by the NSG. Support the approval and registration of examination sites, in line with assessment and moderation standards. Update examination schedules and the Training Management System records. Provide administrative support towards the recruitment and deployment of invigilators, assessors, and moderators.
• Maintain records and undertake reporting of all examinations undertaken. Maintain learner records, database for assessments and ensure correct capturing onto the ETQA and NSG systems in accordance with approved certification policies. Prepare documentation for submission to relevant authorities.
• Check the completeness of assignments/POEs received from different stakeholders and ensure capturing onto TMS. Analyse reports received from assessment officers and prepare certificates for print. Prepare data for printing of NSG certificates of attendance, successful completion and competence. Respond to learner and client queries, requests and complaints. Communicate with clients on the submission due dates, and instances where submission extensions are granted.
• Compile monthly reports for reporting. Investigate client complaints and resolve by providing regular feedback. Update National database with correct learner achievements to enable external moderation. Liaise with learners and clients for delivery of certificates and dispatch NSG certificates and statements of results from external moderators. Coordinate venue finding for examinations and provide confirmation to the departmental coordinator(s). Facilitate the management, quality control and reproduction of examination/ learning material (stock level management).
• Manage the dispatching of examination/ learning material to venues. Ensure proper closing and safe keeping of case files. Analyse reports received from assessors and moderators and respond to requests raised. Manage the procurement of goods and services, as well as petty cash. Process payments to service providers in compliance with NSG policies. Manage travel and accommodation arrangements as required. Support compliance and management reporting to ensure timeliness and accuracy.
• Implement operations management, including service standards, standard operating procedures, business process management, total quality management and digital transformation. Create monthly files and send copies of all registers to the Learner Database Management.