Administrator: Studio Bookings (Eastern Cape) at The South African Broadcasting Corporation (SABC)

MAIN PURPOSE OF POSITION

• To effective and efficient provide office administration, office support function and scheduling / marketing of facilities in order to ensure optimum utilization of facilities/ resources, efficient office environment in support of SABC Radio and Regional Technology Operations.

KEY ACCOUNTABILITIES

• Provide to operational submissions to Line Manager with regard to Business Unit Strategy input in alignment with the Corporate Plan and the Target Operating Model.
• Contribute to Opex and Capex Plans
• Investigate and interpret business requirements in accordance to functional requirements, workflows and international best practises
• Updated record system and easily retrievable administrative records in accordance with SABC standards
•  Accurate office administration in accordance with instructions and relevant SOP’s/ procedures
• Accurate consolidation and/or compilation and submission of statistics / information as per Management request
• Prompt and courteous attending to visitors according to Protocol on receiving quests
• Office support duties such as faxing, photocopying, binding, laminating, CD-writing etc performed in accordance with instructions
• Minutes a true reflection of decisions taken at meetings & all minutes approved
• Correct levels of supplies at all times
• In time and accurate information to customers as per requirement
• Customer queries/ complaints resolved in accordance with SABC service standards
• Accurate capturing, processing and filing of booking forms as per SABC procedures
• Accurate and in-time scheduling of facilities & resources on ScheduAll and correct tariffs to internal customers as per tariff list
• Pro-forma quotation /invoice correctly prepared and submitted to external customers in accordance with SABC financial policy and in line with booking % growth facility utilization
• Promotional activities executed in line with national marketing strategy/ plan
• Submission of quotes in accordance with SABC financial policy/ procedures
• Promotional material distributed to customers/ potential customers in line with SABC policy
• Incoming and outgoing mail handled as per instructions and in accordance with SABC administrative procedures
• Accurate consolidation and/or compilation and submission of statistics / information as per Management request
• Accurate and in-time reconciliation of telephone accounts
• Prompt attending to incoming telephone calls and accurate capturing and communication of messages
• Events & functions coordinated in accordance with SABC standards
• Accurate and in-time scheduling of facilities & resources on ScheduAll and correct tariffs to internal customers as per tariff list
• Correct coordination of material e.g. scripts, CD’s, tapes with production team as per customer instruction
• Pro-forma quotation /invoice correctly prepared and submitted to external customers in accordance with SABC financial policy and in line with booking
• Monthly and ad hoc submission of reports, statistics & information as per Management request  % growth facility utilization
• Promotional activities executed in line with national marketing strategy/ plan
• Effective coordination of sales presentations in accordance with marketing/ sales best practice
• Submission of quotes in accordance with SABC financial policy/ procedures
• Accurate identification and in time provision of customer facility requirements
• Effectively identify and address customer needs as ‘first of point of contact’ within regional offices
• In time and accurate information to customers as per requirement
• Customer queries/ complaints resolved in accordance with SABC service standards
• Ongoing follow ups to determine customer / stakeholder satisfaction
• Accurate identification and allocation of studio facilities to meet customer requirements
• Accurate capturing, processing and filing of booking forms as per SABC procedures
• In time provision of accurate key information to customer
• Proper liaison with Main Control and other key stakeholders to coordinate technical requirements of bookings.

MINIMUM REQUIREMENTS

•  3-year Diploma in Office Administration (NQF Level 6) or equivalent
•  Code B drivers’ licence
•  At least 3 years relevant experience in office administration/ office support and basic financial administration as well as broadcast experience

 KNOWLEDGE AND SKILLS

•  High level of proficiency in using MS Office, ScheduAll and SAP packages
•  Physical attributes: Must pass the fitness for work assessment
•  Ability to work outside, after hours, weekends, adapt to circumstances and work under pressure.
•  Good understanding of SABC broadcast operations
•  Good understanding of equipment & facilities within broadcasting production environment
•  Knowledge and understanding of sales and marketing best practice
•  Knowledge, understanding and application of ScheduAll
•  Knowledge, understanding and application of SAP