Administrator: Supply Chain at Premier FMCG (Pty) Ltd

Job Purpose

• Ensuring that efficient customer service is established and maintained

Key Responsibilities

• Maximise On-Time-In-Full (OTIF) for allocated channels.
• Manage orders relevant to customers and process orders on the relevant warehouse to maximise stock allocation.
• Generate Transport Purchase Orders (TPO) for specific transporter via TMS.
• Secure booking date and time at the relevant customer.
• Arrange collection date and time at the relevant warehouse to meet the customer booking slot for direct orders.
• Track and trace order from Order Dashboard and Delivery Dashboard to delivery.
• Proactively communicate to customer order fill and delivery date and time.
• Manage delivery expectations of existing orders.
• Capture ad-hoc customer queries on Customer Relationship Management (CRM) system (to be implemented.)
• Conduct weekly reports, showcasing Case Fill, On-Time and OTIF.
• Communicate with plants to gather product availability.
• Communicate any issues with Supervisors.
• Proactively manage customer expectations.
• Create and maintain a strong working relationship with internal plants and customers.

Experience and Qualifications

• Grade 12
• ND Supply Chain Management would be an added advantage.
• 1-3 years working experience preferably in FMCG.

Skills and Competencies

• Excellent written and verbal communication skills (English)
• Attention to details with high work accuracy.
• Sound knowledge of Supply Chain and Transport from ordering to delivery.
• Retail, Wholesale and Speciality knowledge.
• Ability to work under pressure and meet deadlines.
• Ability to establish and maintain good customer relationships both internally and externally.
• Computer Literate (MS Word, Excel, Outlook) Power BI will be advantageous.
• Ability to work in a fast paced and dynamic environment.
• Ability to work independently as well as part of a team.