Adminsitrator: Indexing at Momentum Metropolitan Holdings Limited

Role Purpose    

• Accurately review incoming correspondence and documents in order to create and allocate appropriate workflow tasks within the service level agreement.

Requirements    
Experience and Qualifications

• Matric qualification
• Basic computer skills (MS Office suite)
• At least 6 months administration and data capturing experience

Duties & Responsibilities    
INTERNAL PROCESS

• Capture data in respect of Client Service Underwriting administration correspondence and documents
• Maintain the allocation of workflow to administrators
• Respond to enquiries, where possible, and include relevant stakeholders for information purposes within agreed service level agreement
• Redirect emails for other departments to the appropriate individual/mailbox
• Familiarize yourself with the various departments within Momentum Corporate in order to gain knowledge of where enquiries should be directed to
• Ensure an exemplary level of customer service when liaising with stakeholders
• Provide support to the front-line team for inbound call overflows, query handling, underwriting administration as well as mailbox coordination
• Coordination of the medical account payment process. Liaising with the finance team for payments and sending payment confirmations to medical practitioners.
• Ensure that the principles and outcomes of TCF (Treating Customers Fairly) are practiced and achieved in all duties performed and services provided to all stakeholders

Competencies    

• Attention to detail
• Time management
• Resilience
• Stress management
• Adaptability
• Drive for results

Closing Date    
2023/02/15