Admissions Manager at Valenture Institute

Description

Valenture is an exciting new start-up in the online education space. Our mission is to evolve what it means to “go” to school by transforming physical limitations into digital opportunities. We do this by providing students worldwide with a fully supported, global online high school experience, steeped in academic excellence and rooted in sustainable practices. We believe in providing more than just a quality online education – we’re dedicated to building and empowering a purpose-driven, global student body and equipping them to make the best of both their individual and collective futures.

The primary role of this position is to directly manage the admissions team of counsellors and administrators, overseeing the admissions process for each vertical within Valelenture Institute. The primary responsibility of this position is to attain the student targets established by company management while maintaining a standard of customer service and quality excellence. This role will have the responsibilities for managing the relationship regarding enrolments and updating the key stakeholders with the Head of Admissions.

In addition, this position ensures the admissions process is in accordance with that of the Valenture Institute and any other schools and that admissions counsellors and administrators adhere to strict expectations in regard to quality and consistency in their work.

Duties:

• Manage relationships with the Head of Admissions, Marketing Leads and Student Success Managers to align business needs across the different functions.
• Manage relationships with the General Manager to ensure performance and expectations are clearly communicated.
• Define and outline your plan to manage and lead your team, including setting expectations and communicating senior leadership’s strategy.
• Proactively manage, coach and mentor team members to reach goals while maintaining a positive work environment.
• Monitor and assess Admissions Counsellors and Admissions Administrators to ensure quality outreach to those interested prospects by providing on the job coaching on call quality and interactions with customers.
• Work in conjunction with the Head of Admissions to effectively train, onboard and identify skill gaps with Admissions Counsellors and Admissions Administrators to drive accountability and a high performing team.
• Use reporting and data tools to assess team challenges (e.g. lead quality, volume and trends), make data-driven decisions, set expectations, drive positive student outcomes, and ensure accountability.
• Make informed hiring decisions to build an experienced and effective team focused on delivering impeccable customer service.
• Appropriately prioritise and delegate tasks fairly and equitably to benefit team development and meet enrolment goals.
• Assist with day-to-day operations in the Admissions team including managing scheduling and attendance
• Report on the KPIs of individuals, and team, on a daily, weekly, monthly basis
• Ensure team members contact customers in a timely manner, and that all customer queries are attended to.

Requirements

• An NQF level 6 qualification for higher
• At least 2 years experience, within Valenure Institute, directly related to the duties and responsibilities expected of an Admissions Counsellor or Administrator; previous management experience in an education-focused or performance-driven environment is a plus OR at least 3 years experience combined within Valenture Institute and external including a minimum of 1-year experience managing a team with similar responsibilities
• A strong track record as it relates to meeting targets and KPIs, as well as demonstrated development towards Manager competencies
• Strong sales and customer service background
• Proven ability to manage a team of highly educated, professional staff
• Excellent computer skills (Talkdesk, Salesforce, Microsoft Office, inclusive of Word, Excel, PowerPoint)
• Proven ability to motivate a team to achieve defined results that exceed goals, objectives and expectations
• Strong leadership skills; ability to maintain a fun, casual, professional and productive team atmosphere
• Excellent communication skills with the ability to communicate in a courteous, tactful, and concise manner
• Ability to develop other people’s potential/talents
• Ability to work with a diverse team in a fast-paced environment
• Enthusiasm and the ability to thrive in an atmosphere of constant change

Realities of the role:

• Valenture is a start-up, and things change on a daily basis rather than annually. You should ideally find change thrilling and feel comfortable to adapt and change with the needs of the business.
• This role is not a conventional sales role as you will be working with parents of high school students, this is an Admissions role that is target driven and requires an empathetic approach.
• Given the unique focus of the team, you should occupy a customer service mindset and feel comfortable applying these principles in an academic environment. This requires finesse, a high degree of emotional intelligence and a good grasp of how policy informs and enables good processes.
• Valenture is not a traditional school. The traditional role of a teacher has been delineated into teams that have different inputs: curriculum design, learning technology, teaching and learning and student support. You should approach your own experience of the schooling system with a sense of curiosity and scepticism and have an intense focus on the levers of quality and scale.
• In this role, your job is to empower a team of very capable Counsellors and Administrators. Your core focus needs to be on removing barriers and you should have a service mindset in everything you do.

Benefits

 

Family member discount for Valenture Institute

Remote work

Voluntary savings Programme

 

Please note that if you do not hear from us within 3 weeks, your application is considered unsuccessful at this time.

Valenture is an exciting new start-up in the online education space. Our mission is to evolve what it means to “go” to school by transforming physical limitations into digital opportunities. We do this by providing students worldwide with a fully supported, global online high school experience, steeped in academic excellence and rooted in sustainable practices. We believe in providing more than just a quality online education – we’re dedicated to building and empowering a purpose-driven, global student body and equipping them to make the best of both their individual and collective futures.

The primary role of this position is to directly manage the admissions team of counsellors and administrators, overseeing the admissions process for each vertical within Valelenture Institute. The primary responsibility of this position is to attain the student targets established by company management while maintaining a standard of customer service and quality excellence. This role will have the responsibilities for managing the relationship regarding enrolments and updating the key stakeholders with the Head of Admissions.

In addition, this position ensures the admissions process is in accordance with that of the Valenture Institute and any other schools and that admissions counsellors and administrators adhere to strict expectations in regard to quality and consistency in their work.

Duties:

• Manage relationships with the Head of Admissions, Marketing Leads and Student Success Managers to align business needs across the different functions.
• Manage relationships with the General Manager to ensure performance and expectations are clearly communicated.
• Define and outline your plan to manage and lead your team, including setting expectations and communicating senior leadership’s strategy.
• Proactively manage, coach and mentor team members to reach goals while maintaining a positive work environment.
• Monitor and assess Admissions Counsellors and Admissions Administrators to ensure quality outreach to those interested prospects by providing on the job coaching on call quality and interactions with customers.
• Work in conjunction with the Head of Admissions to effectively train, onboard and identify skill gaps with Admissions Counsellors and Admissions Administrators to drive accountability and a high performing team.
• Use reporting and data tools to assess team challenges (e.g. lead quality, volume and trends), make data-driven decisions, set expectations, drive positive student outcomes, and ensure accountability.
• Make informed hiring decisions to build an experienced and effective team focused on delivering impeccable customer service.
• Appropriately prioritise and delegate tasks fairly and equitably to benefit team development and meet enrolment goals.
• Assist with day-to-day operations in the Admissions team including managing scheduling and attendance
• Report on the KPIs of individuals, and team, on a daily, weekly, monthly basis
• Ensure team members contact customers in a timely manner, and that all customer queries are attended to.

Requirements

• An NQF level 6 qualification for higher
• At least 2 years experience, within Valenure Institute, directly related to the duties and responsibilities expected of an Admissions Counsellor or Administrator; previous management experience in an education-focused or performance-driven environment is a plus OR at least 3 years experience combined within Valenture Institute and external including a minimum of 1-year experience managing a team with similar responsibilities
• A strong track record as it relates to meeting targets and KPIs, as well as demonstrated development towards Manager competencies
• Strong sales and customer service background
• Proven ability to manage a team of highly educated, professional staff
• Excellent computer skills (Talkdesk, Salesforce, Microsoft Office, inclusive of Word, Excel, PowerPoint)
• Proven ability to motivate a team to achieve defined results that exceed goals, objectives and expectations
• Strong leadership skills; ability to maintain a fun, casual, professional and productive team atmosphere
• Excellent communication skills with the ability to communicate in a courteous, tactful, and concise manner
• Ability to develop other people’s potential/talents
• Ability to work with a diverse team in a fast-paced environment
• Enthusiasm and the ability to thrive in an atmosphere of constant change

Realities of the role:

• Valenture is a start-up, and things change on a daily basis rather than annually. You should ideally find change thrilling and feel comfortable to adapt and change with the needs of the business.
• This role is not a conventional sales role as you will be working with parents of high school students, this is an Admissions role that is target driven and requires an empathetic approach.
• Given the unique focus of the team, you should occupy a customer service mindset and feel comfortable applying these principles in an academic environment. This requires finesse, a high degree of emotional intelligence and a good grasp of how policy informs and enables good processes.
• Valenture is not a traditional school. The traditional role of a teacher has been delineated into teams that have different inputs: curriculum design, learning technology, teaching and learning and student support. You should approach your own experience of the schooling system with a sense of curiosity and scepticism and have an intense focus on the levers of quality and scale.
• In this role, your job is to empower a team of very capable Counsellors and Administrators. Your core focus needs to be on removing barriers and you should have a service mindset in everything you do.

Benefits

Family member discount for Valenture Institute

Remote work

Voluntary savings Programme

Please note that if you do not hear from us within 3 weeks, your application is considered unsuccessful at this time.