Adviser Services Specialist-1 at Old Mutual

Job Description

Role description:

• This role functions as a subject matter expert in the coordination, initiation and management of OMI fee runs on a weekly, monthly and quarterly schedule.
• Identify and manage exceptions during the fee review process and ensure, checks and controls are met following the OMI Fee run book.
• Ensures payment of fees to advisers and assists with managing returned payments
• Responsible to ensure FAIS compliance is met prior to fee payments and manages exceptions, and associated changes in system with the Operations team
• Initiate distribution of advisers statements and adviser correspondence
• Manage any undelivered emails and work with administration teams to update records
• Works closely with system administration staff in other business units to ensure correct and timely processing of interface files, e.g. to OMIPAY, Broker Distribution and other Corporate Firms
• Manages the process for corrections and implementation of interface files
• Assists the operational team in identifying fee and commissions errors which are systemic and resolves them with stakeholders
• Provides support to the Operations team in the management and execution of existing systems and business processes
• Will be consulted on and be responsible for identifying errors, performing calculations, making recommendations for corrections and ensuring completion thereof
• Responsible for communication to all stakeholders in the Adviser Service Value chain
• Will be responsible for maintaining impeccable records of work performed for audit trail purposes
• Could act as an expert resource on major projects or could be accountable for the delivery of projects within the division or BU.
• Often consulted for system enhancements, and will be involved in project related work where they will display their grasp of processes and technical requirements.
• Could be accountable for major administration processes and the project management thereof (usually with an extended timeline in excess of a month).
• Will engage with a number of stakeholders internally and externally and requires a solid technical understanding in data management, flow of data, payments and payment cycles, and a solid business context of adviser and commissions.
• The successful candidate is a highly structured individual, and is able to plan appropriately for short, mid and long term activities
• The successful candidate is also agile in being able to prioritize multiple and meet critical deadlines
• The successful candidate is an individual that has an innate pattern-spotting ability to look for and identify anomalies, resolves them and determines immediate and long term steps to rectify the instance , the data and the process
• The successful candidate is an individual who is determined to drive things through to completion in a deliberate manner
• The successful candidate is an individual who understands the big picture, the end of end process of capturing adviser/ adviser firm/ Policy data in such a way that mistakes can be recognized and identify and implement the best solutions to remedy them.

Key Results Areas:

Documentation Processing

• Advises on system enhancements and testing
• Coaches specialist staff (if required).
• Could act as an expert resource on major projects.
• Functions as a subject matter expert in a specific field of administration / product / process.
• Often acts as a consultant w.r.t decision making of operational and or tactical importance.
• Often acts as a point of escalation for matters with higher level of complexity than those handled by Administration Specialists.
• Administer Commission queries, calculations and resolution thereof
• Administer recovery and payment of Broker commissions

Personal Effectiveness:

• Accepts and lives the company values.
• Accountable for service delivery through own efforts.
• Collaborates effectively with others to achieve personal results.
• Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
• Makes increased contributions by broadening individual skills.

Quality Assurance:

• Adheres to service and quality standards.
• Performs quality checks on own work.

Experience, Qualification and Skills:

• Matric
• Tertiary Education is an advantage
• Financial Services Experience, essential
• Excellent Excel Skills, essential
• Commissions Process Knowledge, advantageous
• International Business knowledge, advantageous
• A working knowledge of data management and data flow, advantageous
• SQL skills, advantageous