Africa Operate - Chief of Staff at Deloitte

Job Description

• The Africa Operate Chief of Staff is a senior level role responsible for driving the execution of the Africa Operate strategy, enabling effective governance, supporting business growth initiatives, and coordinating firmwide Operate activities. The role serves as a trusted advisor to the Africa Operate Leader and acts as the central point of coordination for strategic initiatives, performance management and reporting, change and communications, governance, and stakeholder engagement. The role is instrumental in supporting Africa Operate’s growth ambition and ensuring alignment with Deloitte Global Operate priorities.

Key Performance Areas:

Operational Effectiveness

• Monitoring progress towards meeting goals and achieving benchmarks, analyzing data, ensuring follow-through on the part of key players, and sustaining momentum needed to drive these initiatives.
• Between meetings, stays connected with business leaders
• Collecting data, alerting the business leaders on progress or problems in carrying out the initiatives agreed upon
• Understanding of businesses and specialist roles in order to enhance collaboration within, and between teams and wider firm.
• Creates an environment where the businesses operate as a cohesive team.
• Creates and operates a reporting system that allows for a timely flow of necessary data into all relevant departments and direct reports
• Manage effective communication between meetings
• Developing communication between committee meetings, setting agendas, creating initial drafts of communications to key strategic team members, helping to prioritize plans for addressing issues that are impacting progress towards initiative benchmarks
• Manages complex risk issues within sphere of responsibility ensuring issues are rectified as soon as possible
• Implementation of best practice throughout the business area
• Develops and oversees a process for capturing, cataloguing, analyzing and disseminating key lessons to be learned from initiatives, with a view towards helping the business leaders propagate best practices throughout the business area

Project Management

• Executive project oversight: Acts on the authority of the business leaders to oversee and manage strategic projects
• Leads and executes change projects aimed at creating a common purpose and behavior across the business area
• Keeps business area leadership teams updated on status of all projects within area of responsibility
• Compiling and distributing communication

Management / Advisory Impact

• Supports the business leaders in planning, directing, managing and coordinating day-to-day business activities, and strategy related projects
• Maintain the Strategic Plan, organise and arrange strategy sessions, and ad-hoc analysis and decision support 
• Financial and commercial modelling for ad-hoc projects
• Prepares agendas, briefings, and preparation materials for meetings, appointments, and events;
• Partner and BUL report back & roadshows, various, business speeches & presentations
• Coordinates with external event organizers with logistics, and communicate needs on behalf of the business leaders
• Conducting internet research to keep up to date on things that are important to the business area
• Interacting with the Global office, local and Africa wide committees, and other constituencies on behalf of the business leaders

Qualifications

Minimum Requirements:

• Bachelor’s degree in Business Management, Commerce, or a related field
• Postgraduate qualification (MBA or equivalent) is desirable to have
• 8 years of professional services, consulting, strategy, program management, and/or executive leadership support experience.

Core Competencies

Behavioural

• Exceptional communication skills, both written and verbal with all levels of staff & leadership
• Strong interpersonal and relationship building skills
• Excellent mentorship and coaching ability with desire to develop self and others
• Highly adaptable, managing change and ambiguity with ease
• Focus on quality and risk
• Excellent problem-solving ability
• Exceptional business acumen

Technical

• Understanding of the Operate businesses, and their interaction with wider firm locally and globally, strategy and challenges
• Notable experience of providing Strategic Insights to Partners
• Project management experience
• Excellent industry and business knowledge
• Demonstrated leadership skills
• Ability to interpret, communicate and implement strategy
• Demonstrated execution of complex projects within timeframes and cost
• Experienced in development and delivery of professional presentations
• Excellent report writing skills
• Solid financial knowledge