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  • Posted: Nov 3, 2020
    Deadline: Not specified
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    Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is an internet company with smartphones and smart hardware connected by an Internet of Things (IoT) platform at its core. With the vision of being friends with its users and being the coolest company in the hearts of ...
    Read more about this company

     

    After Sales Service Manager

    Job responsibilities:

    • To formulate overseas service policies according to overseas business needs and promote their organization and implementation;
    • According to the data of different business departments, provide business improvement and adjustment suggestions, cooperate with internal resources of the company, and continuously improve customer satisfaction;
    • To take the lead in organizing the service preparation of new products in the countries or regions under their jurisdiction;
    • Responsible for the management, supervision, assessment and settlement of labor costs of local service partner;
    • To take the lead in organizing the inspection and qualification certification of local service partner;
    • To be responsible for negotiation and signing of overseas after-sales service contracts;
    • Accept customer complaints, coordinate with service partner to provide satisfactory solutions.

    Requirements:

    • Bachelor degree or above;
    • Skilled in listening, speaking, reading and writing, English can be used as a working language.
    • More than 3 years experience in mobile phone after-sales service.
    • Familiar with overseas mobile phone after-sales business;
    • Able to adapt to short-term overseas travel within the region.

    Method of Application

    Interested and qualified? Go to Xiaomi Technology on www.linkedin.com to apply

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