With a turnover of more than 7.9 billion euros, access to 46 of the continent's 54 countries and 22,600 employees. CFAO is a major player in the fields of mobility, health, consumer goods, infrastructure and energy.
A partner of major global brands, the Group operates across the entire value chain - import, production, distribution - according to the bes...
Read more about this company
Key Performance Areas (Essential Duties & Responsibilities)
To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily.
This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time.
This position would also, apart from key performance areas stipulated below, be required to assist the supervisor / manager with other duties from time to time, as may be deemed necessary:
Overall responsibility to schedule, plan and communicate LMI activity and technicians / mechanics service activity to relevant staff member(s) and customers; dispatching of LMI / to attend to load testing and dispatching of technicians to attend to breakdowns / services
Ensuring all Assessment documents loaded
Ensuring all ECSA payments done on time.
Ensuring all equipment is tested yearly and have valid certificate
Ensure all documents are filled as per ASEC
Facilitating customer complaints and queries; ensure it is followed through and communicate process / result to customer
Ensuring that team achieves predetermined targets
Foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to customers
Processing of Service Agreements (as and when required), processing of invoices, creating order numbers, updating of records on Kerridge system (ensuring that jobs are opened and closed as per company standards, accurate and timeous processing of invoices, generating order numbers for both internal and external customers, accurate and timeous processing of LMI, as well as technicians / mechanics time sheets, etc). Depending on the specific team the controller is placed in, various specific administrative tasks relating to invoices and managing service schedules might be added to this area of responsibility.
Assisting product support foreman to keep service schedules within set parameters by proper planning and scheduling of technicians / mechanics to carry out services.
Providing scheduled (monthly, weekly and daily) reports as requested by department manager, admin supervisor and / or product support engineer / foreman.
General administrative duties (following up with customers for order numbers on abuse repairs, typing of quotations, filing, reports, etc.)
Gmail
Yahoomail