Aftersales Manager at The Key Recruitment Group

Key Responsibilities

• Oversee all aftersales operations, including technical support, repairs, and maintenance
• Manage customer service standards and ensure timely resolution of customer issues
• Lead and develop the aftersales team to deliver exceptional service
• Collaborate with sales and technical teams to improve product support
• Monitor performance metrics and implement service improvements
• Ensure compliance with company policies and quality standards

Minimum Requirements

• Education: Degree in an Electrical-related field
• Experience: 3–5 years’ experience in an aftersales or technical service management role
• Strong technical understanding of electrical systems (experience in solar or energy sector advantageous)
• Proven leadership and team management skills
• Excellent problem-solving and customer service skills

Preferred Attributes

• Strong communication skills; bilingual ability will be advantageous
• Ability to work under pressure and manage multiple priorities
• Results-driven with a focus on continuous improvement